Owala Reviews 

My little sister is a big fan of tumbler, thats why i bought her this. I’m glad that she loves the design i chose. It is lightweight and can hold cold water 24/7. It’s just that the shipment is 2 days delay then the customer service is not responsive.

Only two months after purchasing my water bottles, rust started to appear on the rim and at the bottom inside the bottle. I contacted customer service over a month ago, but they still haven’t provided a simple solution to this quality issue. Now the problem of rust is getting worse. It’s very disappointing, especially considering I paid $154 for two bottles. I expected much better quality and service.

This is a scam website in Singapore. the price was €25 but they took €30. We will never get the order or our money back.

I’ve been an avid owala buyer for years and I will not continue giving them my money after this experience. Last Monday, my water bottle broke. The springs on the latch broke off out of nowhere. I’ve never dropped this water bottle but I’ve had it for almost 3 years now. I initially do the warranty form and all they ask for is for the code on the top lid. Thinking I had given them all the information asked for, I threw my broken water bottle away. A WEEK later, they then ask for pictures of the bottom of the bottle. Because I had thrown it away, they said they could not honor the life time warranty. Fraudulent. Please put all the information on the FIRST warranty form and stop wasting people’s time and money. Will never purchase another water bottle from them.

Owala has a limited lifetime warranty. Received as a Christmas gift. 1 month later I dropped it. The lid snapped off and it doesn't seal. Customer Service: "That must be frustrating but bumps do happen and we dont cover that". Good bye Owala.

My kids were so excited to get their Owala water bottles last year. Then one dropped hers off her bed and the other dropped hers in the snow. Each had an irreversible issue with the lid from that point on. One drop and done. I ordered them both new lids just one month ago and already both girls’ lids are showing signs of overuse with springs popping out and one of the handles slipped right off. Neither is repairable and the company refuses to replace. I WILL NEVER BUY ANOTHER OWALA PRODUCT. WASTE.

After entering the shipping address, their website populated the shipping with my personal address. I noticed once they sent an order confirmation. Immediately, I called their customer service number and left a message, describing what had happened. I didn't hear back so the next morning I emailed them. They eventually responded back that it was too late to fix their mistake—despite the tracking app showing the shipping labels was being printed and the product purchased wouldn't arrive for 14 days. I emailed again sharing my frustration, They replied with a generic "how are we doing" email. Two days later, I received my second "how are we doing" email, meaning they don't read their emails. Bizarre.

My order was expected 3 days ago and there is no sign of it. I would not order from owala again. The product is not worth the hassle of chasing the order because no one gets back to you when you raise an issue. Do yourself a favour and buy a different product.
Updated review - my product has now arrived although the company did already agree to send another one. So the customer service is very good.

Awful experience and I haven’t got my order yet. Had to keep chasing for a delivery update and was being quoted the same fulfilment and shipping timeframe malarkey even though I told them it was outside of the timeframe. DPD didn’t follow my delivery instructions either and now the parcels being delayed further. Contacted the company and they were of no help. I should’ve got a Stanley lol

You literally have 25 minutes after you place an order to make a change or male a correction If you think I am kidding here is a direct quote"Thanks so much for letting us know about the apartment number correction for your order. I completely understand wanting to make sure everything goes smoothly!
Unfortunately, we're unable to change the shipping address once an order has been placed for more than 25 minutes. Since your order was placed over three days ago, we're unable to update the apartment number at this stage. Do better!!!!!!!!!!

Buying from tik tok shop from a company called maple and ivy.
Not replying to e mails and don't actually exist online as it's a hotel name
Feel I'm getting scammed!
Ordered on November the 15th ok son it's only been a few days but it says shipping within 3-5 days then 17 days delivery???? Unless it's coming from abroad...why would it take this long
Can't find company on here to complain
If the company is reading this I will give it another few days then I'm opening a dispute on PayPal stating no one got in touch.

Purchased the new Tron “glow in the dark” color drop and it doesn’t glow in the dark at all. Videos in their advertisements are edited for false advertising. They should be embarrassed to sell items based on false information. Will not purchase from this company again and will be warning others to steer clear of them.

Wish I could give zero stars, it got a tiny dent on the first day of use inside a backpack and the paint started chipping away. We submitted a claim to owala and they said it was not covered because of misuse. I have had water bottles for years that never dented or chipped. Horrible quality.

Paid for a $50 item plus shipping and received a $25 item - the wrong size and color. Called customer service, wait time over an hour so they force you to leave a message. No one returns your call. I emailed and AI replied that I would have to return it, pay the shipping back, and get a credit for only the product. No shipping fee returned. No one has responded to me either phone or email. Also, after I placed my order with them, I was immediately inundated with solicitor emails so they probably sell your info as soon as they get it.

Go all the way on their official website and try to get a deal... it doesn't like my card and had an attitude about it when I tried to re-enter.

I'm done.

Fraudulent website. Don't buy from them.

Please be careful. This company has now security surrounding payment. Purchase cancelled but spam and phishing received after leaving site

Owala-bottle.co.uk- warning others about this fake/fraudulent website that is trying to pass itself off as the UK distributor of the US Owala water bottles. Placed an order for 3 water bottles with them earlier this month. Received an order confirmation email from a strange, unrelated email address and payment was taken by a company called Jazzy Designs. No further contact was made by the company and needless to say, the bottles never arrived. The contact email address and web form on their site are fake and when I tried to contact them to chase my order both bounced back. Fortunately I paid via PayPal who have since reimbursed me after they agreed this wasn’t a legit website. I have also reported them to Trading Standards. Hopefully the site will be shut down soon so they can’t profit from anyone else!

Fake, scam, cancel your credit card.
No email, no phone number

HARD TO GET MONEY BACK.
Purchased bottles now, and just realized it's scam -just started transaction dispute process on my visa card. Good luck.