OWC Reviews 

Brutal customer service; I called, spoke with someone who thanked me for all the info - then never got back to me. I put in a ticket: no response. I emailed; no response. How do they stay in business??

I ordered a refurbished laptop that was found to be defective when received. It was an obvious and consistent issue. I requested a return authorization which they provided. But when they received it they kept a $150 restocking fee (plus the shipping charges I paid). After multiple times of contacting them the final word from them was that their techs were unable to duplicate the issue so they were not going to honor a full refund. It was very obviously defective. Something isn't right at OWC.

OWC Case numbers: 01232846 and 01308724
Amazon order# 206-0264368-2257938
OWC Thunderbolt 3 Dock: £274.49

On 18th June I bought myself a Mac Mini after owning an old Mac Pro, so I then needed to buy a whole load of peripherals so I could plug everything in.

After losing terabytes of data using a hard drive enclosure from an awful Chinese brand, I had been very sensitive to the sounds and lights of peripherals connected to my Mac, not least OWC peripherals.

I had previously noticed with the cheap Chinese HDD enclosure that the power was fluctuating, so I was a bit alarmed when I noticed during startup and shutdown the lights of my USB hub connected to my OWC Thunderbolt 3 dock would flash on and off.

I was frightened that the dock would be sending inconsistent power/signal to my new replacement HDD enclosures (also OWC).

I contacted OWC and they asked me to do a few tests. This was all over live chat and they were incredibly SLOW to reply during the conversation! I guess they were dealing with multiple people all at once.

I then set about making videos showing the flashing lights and how I was worried about it. They said to send the dock back and they would send me a replacement. There was a bit of confusion over payment of the postage to the US and I missed the part in an email where it said I would have to pay at least for one way. So it cost me £35 to send it to the US. They said they would not refund this.

It took an age to get to them and likewise it took ages to get back again. I was without the dock for a month and had to muddle along in the meantime.

I got the replacement which exhibited EXACTLY the same behaviour. I chased them about this and did various other videos showing what was happening.

Instructions of tests to try were via email and they would take at least a week to reply to me and most times it would be very vague instructions without any screen shots to help me.

After a month or so of testing the replacement they concluded that it was working correctly after all despite being told to send back the original one that behaved exactly the same way!!

So I had basically been used as their R&D!

I bought the dock in June, sent it to OWC in Aug, and have only just a week or so ago got a refund for the postage in December! BUT, although everything considered they did agree to refund me the postage (at the very least!!), when I received the refund, it was half what it should be because they said they most they refunded for postage was $25!!! They didn't even tell me this beforehand, they just arrogantly let me find out for myself. FFS, THEY were the ones who said the dock was faulty and yet now the dock is still the same in its behaviour, it's ME that has to pay for postage and waste nearly six months being messed about!

To top it off, when they sent me a replacement dock, they sent me a US PLUG!! I asked them to send me a UK one to which they agreed, and that was a couple months ago and I still have the US one with no sign of the UK one!

Their customer service is appalling, clearly they have ZERO regard for their customers and ZERO sense of responsibility when they have screwed up!!

I should have just got another Thunderbolt 3 Dock from the Amazon seller rather than waste all this time with OWC!

Truly awful!

And BEFORE you suggest I contact you, how about YOU contact ME, and firstly give me the full refund (maybe with a little compensation for my wasted time), and send me a UK plug!

Im surprise they still survive. I mean they are fast in coming out accessories that Mac Users wanted or needed. But the question is how long does it last?! They sent lots of promotional email daily But reply for support = non.

After purchasing an Aura Pro X2 that did not work in my Mac Pro. I wrote two emails an gave OWC all the infos for giving me support to get it work. I received an email that they had got my questions but nothing happend further. So in my oppinion just very poor customer service and this Aura Pro X2 is even poor too. But i receive several email by OWC every day just for promotion. I see what comes first in their minds. Sorry guys but you could do better jobs.

Where do you begin?

I had my second disappointing experience with OWC customer service today.

Seems like the CSRs are on a tight time allowance per call and do not take the time to read the question.

First time the CSR looked for key words in questions and my responses and provided a response without actually reading all of the message content.Answers were garbage.

Second time I asked about a feature for a specific external case. The response was some cases have the feature and some don't. Huh?

Horrible horrible experience today. Be aware of the "Parallels discount deals and their deals in general". It's very sleezy, bait and switch marketing. I purchased a hard drive through the Parallels promotion that I ended up not needing (unopened). Not only did I have to pay for return shipping, I was only issued half my refund because they worked the sleezy promotion into the equation in which I was still forced to pay for the digital software that I will never use.

Bought a Thunderbolt to 10G Ethernet adapter. Thing was clearly defective, overheats after a few minutes of use. A brief peek into the vent holes of the chassis explains the problem (really lousy build quality, the heat is simply trapped inside). They won't acknowledge the problem and refuse to advance replace it.

I ordered a Thunderbolt Raid 4 to edit my film. The item arrived early, but then I found out I have to download software to operate the machine. I am having such a hard time contacting Tech support to get help. Is this Software included in the purchase? Why didn't I know about this hidden cost if it's not included? I need answers to these questions after spending over $1,000 on this machine.

Purchased DVD Drive in April 2020 and it broke after three uses. Terrible customer services and fraudulent fees.

Please dont buy these hard drive as they are not of good quality as they dont last for even 2 years and give warranty of 3 years. I had bought a SSD hard drive which stopped working and all my data in in the hard drive. I asked for data retrieval but no help from the company, they can only replace the ssd hard drive only after sending the old one. Please buy apple not to have problem.

This review is for the return experience. Even though the mistake was on their end, the company would not provide return shipping. This is a minor nuisance, but a nuisance all the same. I was told their policy is to pay for return shipping only if their product is defective. Companies should be responsible for misinformation on their websites, and customers should not have to pick up the tab for return shipping when they are lead to make buying decisions based on faulty information.

Purchased a hard drive for my 2015 Retina Imac- Drive was DOA. The sata cable adapter was also faulty- Now my imac is a boat anchor. immediately my imac did not work and OWC says it s not their policy to address it because it was the installers fault (me). Apple authorized service documented the logic board failure and said it most likely resulted form the faulty OWC purchased components. Case: 00736437

It's hard to argue with the value that OWC provides the computer and IT professional marketplace. Add to that, fast shipping and super-friendly customer support make doing business with the company a no-brainer! Note: John in technical support is the best. Ever.

Support not existing!
Bought a 480GB SSD Kit for my MBA 2015 at an EU reseller (MacUpgrade OWC - NewerTech Shop, which actually has a email OWC email address!). The USB enclosure does not work.
The EU shop does not respond at all to my request for support on this.
The US OWC responds, but I will have to send the USB enclosure to the US, which will cost me 85% of the enclosures value. When complaining about this procedure there is no response at all.
So now I just have a way overpriced SSD with this not working USB box.
Case: 00506684

Experienced no problems at all. Can recommend.