OW Collection Reviews 12

TrustScore 3.5 out of 5

3.7

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Company details

  1. Clothing Store

Written by the company

For the woman who knows.


Contact info

3.7

Average

TrustScore 3.5 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Horrible products and customer service.

Ordered a jacket from this company which looked nothing like the picture and it completely fell apart. I communicated with the company via email and Instagram DM in which they asked me for pictures to support my claim. I then sent the pictures and they just decided to stop responding to me. I have contacted them for 3 weeks and they just do not care. I will never purchase anything from them again.

January 11, 2026
Unprompted review
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Rated 1 out of 5 stars

Poor quality producs and terrible customer service

Love the designs of shirts and bought one in Bordeaux for nearly 100 euros. Shrank on first cold wash. Very poor quality. High quality lyocell would not shrink so much. Had to keep chasing customer services for any sort of reply, wanted to try a replacement but they would not replace instead offering 15% goodwill off another poor-quality shirt. No thanks. Avoid there are better quality products out there

June 24, 2025
Unprompted review
Rated 1 out of 5 stars

NO response or refund

Purchased a dress from OW collection. Returned months ago, within the return period. I didn’t even open the package as had order to take away with me and didn’t arrive within the delivery time. Sent various emails from an update on my return and refund and had no response. I spent £160 on a dress, which they’ve now received back and aren’t refunding me. It has now been 3 months. Disgusting. Do no order from this company.

April 6, 2025
Unprompted review
Rated 1 out of 5 stars

Will never order at OW again

Will never order at OW again. From the Netherlands it costs €30 to return a single dress. Apparently DHL only delivers to DHL pick up points when i enter this address. Such a waste of money :(

September 11, 2024
Unprompted review
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Rated 5 out of 5 stars

I recently had the pleasure of…

I recently had the pleasure of purchasing a gift for my girlfriend from OW Collections, and the experience was exceptional from start to finish. Their website is user-friendly, making it easy to find exactly what I was looking for. The quality of their products exceeded my expectations — everything was beautifully made and exactly as described.

Customer service was top-notch. I had a few questions about my order, and their team was quick to respond and incredibly helpful. Shipping was prompt, and my items arrived well-packaged and in perfect condition.

I highly recommend OW Collections for their outstanding products and excellent customer service. I'll definitely be shopping with them again!

May 1, 2024
Unprompted review
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Reply from OW Collection

Hi Oliver,

Thank you for taking the time to write an amazing review. We are so happy to hear that you had a great experience shopping at OW!

Stay fabulous,
The OW Team

Rated 5 out of 5 stars

I have bought 2 dresses from OW

I have bought 2 dresses from OW, and i got so many compliments wearing them ❤️

May 17, 2024
Unprompted review
OW Collection logo

Reply from OW Collection

Hi Camilla,

Thank you for taking the time to write an amazing review. We are so happy to hear that you love the dresses you bought!

Stay fabulous,
The OW Team

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