We ordered a dresser from Own Furniture in September 2025. The dresser unfortunately arrived damaged and so we had to arrange for a return and a refund. Despite this, Katie was very helpful and helped... See more
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I submitted a large furniture order,as an after thought I enquired about the premier delivery service. Absolutely thrilled that this service was offered free of charge following my enquiry, this elmi... See more
Company replied
So I recently made a large order from own furniture, and Katie and will have been most helpful. I think the customer service is absolutely incredible and I can’t recommend the company enough. They p... See more
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Highly recommend this company from placing order to receiving . Great customer service and delivery was easy . Item ordered was a lovely piece of furniture and very pleased with my purchase .... See more
Company details
Written by the company
At Own Furniture, we believe everyone deserves a stylish home without paying premium prices. That's why we're committed to offering some of the UK's best-value and cheapest bedroom, living room and dining room furniture online, helping thousands of customers furnish their homes for less without compromising on quality. Whether you're looking for a cheap wardrobe, chest of drawers, bedside tables, TV unit, dining set or a complete bedroom furniture collection, you'll find modern designs, excellent quality and outstanding value all in one place. We also offer a growing range of assembled furniture, perfect for customers who want to avoid flat-pack assembly and enjoy furniture that's ready to use. We know that once you've ordered new furniture, you don't want to wait weeks for it to arrive. That's why we offer FREE Next Day Delivery on thousands of products, delivering quickly to anywhere in mainland UK. With stock ready to dispatch and trusted delivery partners, we make transforming your home faster and easier than ever. To make shopping even more affordable, we offer a range of flexible payment and finance options, allowing you to spread the cost in a way that suits your budget. Whether you're furnishing your first home, upgrading a room, buying for a rental property or completing a full house makeover, we're here to help. Customer satisfaction is at the heart of everything we do. Our friendly UK-based customer service team is always on hand to answer questions, provide expert advice and ensure your shopping experience is smooth from order to delivery. We're constantly expanding our collection with new styles, from contemporary and minimalist furniture to timeless classics, ensuring there's something to suit every taste, every room and every budget. If you're looking for cheap furniture, wardrobes, assembled furniture, unbeatable value, FREE Next Day UK delivery, flexible finance and a company you can trust, Own Furniture is here to make furnishing your home simple, affordable and stress-free. We look forward to helping you create a home you'll love for years to come.
Exceptional Value Without Compromise
Written by the company
- Beautiful and Affordable Furniture with Free Next Day Delivery!
- We're committed to offering some of the UK's most competitive online furniture prices without compromising on quality. From wardrobes and beds to dining sets and TV units, you'll always receive fantastic value for money.
Contact info
Unit 1C, Guardian Road, NR5 8PF, Norwich, United Kingdom
- 0333 014 7733
- customerservices@ownfurniture.co.uk
- ownfurniture.co.uk
Affordable Furniture, Delivered Fast
3.8
Great
1K reviews
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Replied to 97% of negative reviews
Typically replies within 2 weeks
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Customer service staff both friendly and helpful
First time ordering from own furniture, customer service was 2nd to none. Will was very helpful in dealing with my enquiry and quick response didn't wait long at all for a reply. I will buy from here again their furniture is lovely
September 8, 2025
Unprompted review
Reply from Own Furniture
Hi Christina!
Thank you for taking the time to leave us a review.
We're so pleased to hear your first experience with us was a positive one. It's wonderful to know Will was able to assist you quickly and helpfully - we'll be sure to pass your kind words on to him.
We're thrilled you love our furniture and look forward to welcoming you back again soon!
Best regards,
Own Furniture
Terrible experience buying a wardrobe…
Terrible experience buying a wardrobe from this company !
First of all, the order was delayed and after calling customer service (they didn’t even bother to inform me), turned out there were some damaged parts that needed to be replaced. I had to ask them to hurry as I was going away for two weeks and didn’t want them to deliver it when I am away. The order was delivered a day before my trip away, but I didn’t have a time to assemble it.
When I returned, I arranged with a tradesman to assemble the wardrobe, just to discover there was a missing box with some parts of the wardrobe. Emailed customer service right away to demand the missing box (apparently it was the box with damaged through transition parts). Had to ask tradesman to come back another time when all boxes delivered. When the last box arrived, tradesman discovered that the parts in that box were damaged. But I couldn’t bother to send them back and forward anymore - I paid already tradesman for the labour and he just got on with the assembly.
Highly disappointed and dissatisfied, I emailed Own Furniture Customer Service asking for some sort of compensation, but they refused and offered to send replacement for damaged parts. I sent them the number of damaged parts that needs to be replaced, but still one week on and no sign of dispatching… What can I say ?
I am so frustrated by such poor and unprofessional service ! Strongly do not recommend to buy from them.
The quality of the wardrobe isn’t that great either - you’d find a better quality from IKEA. Despite it’s wide, it’s very short and if you have long clothes to hang on rail, they won’t fit. This is the very reason I’ve chosen this wardrobe, because I have too many long clothes to store and saw a long rail, but it became useless after discovering how low rails hanging. The holders of the rails are placed closer to the doors (not sure why not in the middle), which make clothes sticking out from the wardrobe and pulling wardrobe forward with the weight. All in all very bad and unpleasant experience - costed me way too much stress and inconvenience ! Which do not worth of that value and quality.
August 4, 2025
Reply from Own Furniture
Hello!
Thank you for taking the time to leave us a review.
We're very sorry to hear about your experience and the frustration caused. I can see that one of the boxes had unfortunately been damaged in transit, but as soon as our customer service team were made aware, a replacement box was dispatched straight away. We do rely on external couriers for deliveries, and in this instance it does seem they let you down with the timing.
We do ask customers to thoroughly inspect all parts before beginning assembly to avoid any further inconvenience. As the wardrobe was assembled with some damage, we were only able to provide replacement parts in this situation. I can see you require just one replacement part, which has since been dispatched for you.
With regards to the hanging rail, the full dimensions and internal photos are available on our product listing to help guide expectations before purchase. That said, we're very sorry again for the stress and inconvenience you've experienced, and if you need any further assistance please don't hesitate to reach out to our team.
Best regards,
Own Furniture
I bought the Hong Kong marble bedside…
I bought the Hong Kong marble bedside cabinet and its beautiful. It was delivered on the day they stated by 2 very friendly and helpful guys. I particularly wanted a fully assembled cabinet as im not the best at flatpack and the only part which needed assembling were the legs. I naively thought they would just be screw in but they were higher grade than that. I contacted customer service, by email, to request the assembly instructions, i really couldnt work it out, and spoke to Will who was fantastic. He apologised they werent included, but in his defence most people probably wouldnt have needed them! He emailed the instructions to me, after they were sent to him, just an hour or so later. Impressive! All in all a lovely item, brilliant communication, good quality and great value. Will be back! 🙂
September 3, 2025
Unprompted review
Reply from Own Furniture
Hi Christine!
Thank you for taking the time to leave us a review.
We truly appreciate your wonderful review and we're delighted to hear you love your Hong Kong Bedside Table and that the delivery went smoothly.
It's great to know that Will was able to quickly provide the instructions you needed - we'll be sure to pass over your kind words!
We're glad you're happy with the quality, value, and service, and we look forward to welcoming you back again soon.
Best regards,
Own Furniture
Ordered bedside self assembly unit
Ordered bedside self assembly unit. Twice had to contact them as parts missing. When finally assembled the numbers printed on the pieces don’t run off. They offered my £6.90 They can’t send me new parts as they admit they can’t get numbers to come off. Said because I made it up they can refund me. I’m not going to rub numbers off before its assembled. 🤷♀️ I’m taking it further. AVOID customer service are not aware of the sale of goods act
August 27, 2025
Unprompted review
Reply from Own Furniture
Hello!
Thank you for taking the time to leave us a review.
We're very sorry to hear about your experience and the frustration this has caused. We always aim to provide quality products and service, and we regret any inconvenience that may have been caused.
This case is still ongoing and our team are working hard to reach a resolution as soon as possible.
Thank you for bringing this to our attention. We truly appreciate your patience while we work to resolve it.
Best regards,
Own Furniture
Very quick and came at a great time…
Very quick and came at a great time very happy with the experience
September 4, 2025
Unprompted review
Reply from Own Furniture
Hello!
Thank you for taking the time to leave us a review.
We're so pleased to hear you order arrived quickly and at the perfect time. It's wonderful to know you're happy with your experience and we really appreciate you sharing it with us!
If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
Ordered some bedside tables that…
Ordered some bedside tables that unfortunately took a very long time to come back into stock so I emailed them and was offered an exchange or refund or to wait I waited a bit longer but then decided on a refund I was sent a lovely friendly email offering me an immediate refund which I received within 3 days Was a shame as they were such a great price and really unusual I would recommend for the excellent customer services
Thank you so much x
September 3, 2025
Unprompted review
Reply from Own Furniture
Hi Violette!
Thank you very much for taking the time to leave us a review.
We're so sorry the bedside tables weren't available sooner, but we're so glad our team could assist you quickly with your refund. It truly means a lot to know that you would still recommend us, and we truly appreciate your kind words!
If you need anything in the future then please do get in touch.
Best regards,
Own Furniture
The quality of the product is great would definitely recommend this company to other people
Very pleasing company to order with ,customer service couldn't of been more helpful.
August 5, 2025
Reply from Own Furniture
Hi Christine!
Thank you so much for taking the time to leave us a review.
We're so pleased to hear you're happy with both the quality of your product and the service you received.
Thank you as well for recommending us - it truly means a lot!
If you need anything in the future then please do not hesitate to contact us.
Best regards,
Own Furniture
Reply from Own Furniture
Hi Sel!
Thank you very much for taking the time to leave us a review.
We're delighted to hear that you're happy with your shoe cabinet and that the delivery and assembly were both smooth.
If you need anything in the future then please do get in touch.
Best regards,
Own Furniture
Great service
I ordered a wardrobe and a chest of drawers both were shipped together and said they both arrived, however only one item arrived customer service were fab and chased this up for me just been delivered, the quality of the products is great I love them thank you
August 22, 2025
Unprompted review
Reply from Own Furniture
Hi Grace!
Thank you for taking the time to leave us a review.
We're really pleased to hear that you're happy with both you wardrobe and chest of drawers, and that our customer service team could get everything sorted for you.
It's wonderful to know you're pleased with the quality of your new furniture, and we truly appreciate your kind words.
If you need anything in the future then please do get in touch.
Best regards,
Own Furniture
Very poor and damaged wardrobe
Very poor wardrobe. Most of it was damaged wood. I had to patch the wardrobe up. Do not buy from this company. The wardrobe are not strong and very very very poor and weak quality wood
July 17, 2025
Reply from Own Furniture
Hello Mariam!
Thank you for taking the time to leave us a review.
We're very sorry to hear about this. We can see that you haven't been in touch with our customer service team to make us aware of these issues. Typically, our suppliers need to be notified within 14 days of you receiving your order, however we can still get this resolved for you. A member of our team has reached out via email so please do get in touch so we can ensure your product is up to standard.
Best regards,
Own Furniture
Reply from Own Furniture
Hello!
Thank you for taking the time to leave us a review.
We're thrilled to hear that the timing worked out perfectly and that you had such a great experience.
If you need anything in the future please do get in touch.
Best regards
Own Furniture
Purchased table and chairs
Purchased table and chairs, table was damaged by the delivery company. Contacted OWN customer service who arranged for a replacement table to be sent out. Received updates from OWN regarding replacement table and a follow up email ensuring everything was OK. Table and chairs are perfect and their customer service was excellent.
August 19, 2025
Unprompted review
Reply from Own Furniture
Hello!
Thank you for taking the time to leave us a review.
We're sorry to hear your table was damaged in transit, but we're delighted our team could quickly arrange a replacement and keep you updated along the way.
It's wonderful to know you're happy with your new table and chairs, and we truly appreciate your kind words about our customer service team.
If you need anything in the future please do get in touch!
Best regards
Own Furniture
Reply from Own Furniture
Hello Martyn!
Thank you for taking the time to leave us a review.
We're very sorry to hear about this. We can see that you haven't been in touch with our customer service team to make us aware of these issues. Typically, our suppliers need to be notified within 14 days of you receiving your order, however we can still get this resolved for you. A member of our team has reached out via email so please do get in touch so we can ensure your product is up to standard.
Best regards,
Own Furniture
Very clear instructions
Very clear instructions - use of colours very helpful - good quality pieces too and well constructed
July 15, 2025
Reply from Own Furniture
Hi James!
Thank you for taking the time to leave us a review.
We're so pleased you found the assembly instructions clear and the colour guides helpful, and that you're happy with the quality and construction. Your kind words mean a lot to us!
If you need anything in the future please do get in touch.
Best regards
Own Furniture
Reply from Own Furniture
Hi Robert!
Thank you for taking the time to leave us a review.
We're delighted to hear that you're happy with the bed frame and found it easy to assemble.
If you need anything in the future then please do get in touch.
Best regards
Own Furniture
Excellent service and quality item.
July 14, 2025
Reply from Own Furniture
Hi Geoffrey!
Thank you for taking the time to leave us a review.
We're so glad you're happy with both our service and the quality of your item.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
Excellent service from a small company
Excellent service from a small company. Price was best online for the product, and when it arrived damaged wondered if that was why. However, Will from customer support was very responsive to my emails, and very quickly arranged for a pickup and replacement.
July 7, 2025
Reply from Own Furniture
Hello!
Thank you for taking the time to leave us a review.
We're sorry to hear that your order arrived damaged but we're very pleased that Will could step in quickly to make it right. Your patience and understanding mean a lot to us, and we're delighted to hear you're happy with the replacement. We will of course pass your lovely feedback on to Will.
We truly appreciate your support and if you need anything in the future please do let us know.
Best regards,
Own Furniture
This is a fantastic company to purchase…
This is a fantastic company to purchase from. The customer service is amazing. The quality of goods astounding, the prices are phenomenal. I would highly recommend this company to anyone who is looking for furniture.
July 7, 2025
Reply from Own Furniture
Hi Lynn!
Thank you for taking the time to leave us a review.
Thank you very much for your wonderful feedback! We're thrilled to know that you're happy with our products, prices, and customer service. Your recommendation truly means the world to us and we look forward to helping you in the future.
If you need anything then please do get in touch.
Best regards,
Own Furniture
Customer service was absolutely…
Customer service was absolutely brilliant they answered my questions immediately and put my mind at ease. Great company can't wait for my bedroom furniture to be delivered
July 29, 2025
Unprompted review
Reply from Own Furniture
Hi Linda!
Thank you for taking the time to leave us a review.
We're thrilled to hear that our customer service team was able to assist you quickly and put your mind at ease. We can't wait for your bedroom furniture to arrive either and we're sure you'll love it!
If there is anything else we can help you with then please do not hesitate to contact us.
Best regards,
Own Furniture
My experience with own furniture was…
My experience with own furniture was super wonderful.
I ordered the TV table and the 2 drawer coffee table. They were both easy to assemble. On doing the last step of assembly of the coffee table I found that the piece was broken.
I send an email and Will- the Oder administrator responded to my concern patiently and helped me got a replacement for the whole table.
July 25, 2025
Unprompted review
Reply from Own Furniture
Hi Nabila!
Thank you for taking the time to leave us a review and for your lovely feedback!
We're so pleased to hear that you had a great experience with us and found the furniture easy to assemble. We're sorry to hear about the issue with your coffee table, but we're glad that Will was able to step in quickly and help resolve it for you. We will be sure to pass on your kind words to Will!
If you need anything at all in the future please do not hesitate to contact us.
Best wishes,
Own Furniture
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