ownkoti.com 

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Rated 5 out of 5 stars

I have purchased several sets of loungewear and absolutely love them all! I finally found loungewear that ‘breathes’ .. I also purchased a bedspread and pillow cases and cannot express how pleased I... See more

Rated 5 out of 5 stars

I ordered a duvet set and then tried to order coordinating sheets. the colors did not match and I emailed Ownkoti to request a refund. they asked for pictures, which I sent. they promptly sent the co... See more

Company replied

Rated 1 out of 5 stars

The colors of the bedspread were dull and dim, not like the image. The fabric was rough to the touch. The policy of making purchasers pay for shipping and insurance punishes buyers as the company is... See more

Company replied

Rated 5 out of 5 stars

From stem to stern it’s been a pleasure doing business with them. Customer service very attentive and quick to respond to my request. I’m not an easy customer some would put me in the difficult colum... See more

Company replied

Company details

  1. Home Goods Store
  2. Bedding Store
  3. Home Improvement Store

Written by the company

OwnKoti is an online shop for household products. All of the products are reusable, bio-reducible, sustainable, and made of recycled materials.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

if you are a male, the waist will be too high on everything

nice, soft cotton fabrics. I am a 5'9" male and the belt loops are just below my pectorals on both the kimono and the pajama set. I bought a medium in both and the pajama pants were a perfect length. You will need to wait six weeks for delivery since the product is coming from China.

January 2, 2026
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your support! It’s our great pleasure to serve you! Sorry to hear that it takes so long to receive the order. As it is currently the peak season, some logistics delays are normal. We will provide feedback to the shipping company for improvement. Have a nice day!

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Rated 5 out of 5 stars

beautiful nightdresses…

I ordered two beautiful nightdresses from Ownkoti. The fabrics and colors are stunning. they accidentally shipped pajamas instead of a nightdress and promptly sent the correct nightdress.

December 23, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your support! It’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

I absolutely love these super snug…

I absolutely love these super snug pyjamas and can't wait to curl up in them. Excellent quality fabric and stitching.

December 30, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your support! It’s our great pleasure to serve you! Wish you a great day!

Rated 1 out of 5 stars

Terrible quality

Terrible quality, the product is nothing like advertised.
I am following the instructions to return which include send them an email. Yet, the emails are returned as undeliverable. Total scam

Update: with assistance from the credit card company, a return has been initiated. I will happily modify my review after the return process is completed. But, as of today I am still unhappy with the product and difficulty with communication

Update 2: after work on our end, we were are to successfully get a full refund and the blanket was returned.

December 28, 2025
Unprompted review
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Reply from ownkoti.com

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.ownkoti.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 1 out of 5 stars

TERRIBLE PRODUCT AND CUSTOMER SERVICE

We purchased a King sized comforter for our bed......
When it arrived, it was nothing like the photo online and it didnt even fit our bed. The quality was poor and not worth what we paid. We tried to return it for a refund and they gave us ALOT of trouble. First, the company is located in CHINA and is difficult to communicate with. After finally agreeing to a full refund, they asked us to ship the blanket back. That would have cost us $1,200. Overall, terrible experience and we were scammed. DO NOT DO BUSINESS with this company.

December 15, 2025
Unprompted review
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Reply from ownkoti.com

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.ownkoti.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

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Rated 5 out of 5 stars

Even lovelier than expected

Gracious and impressive in color and pattern; quality material. I'm very pleased with this purchase.

December 23, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your support! It’s our great pleasure to serve you! Wish you a great day!

Rated 3 out of 5 stars

The product is wonderful but had I seen…

The product is wonderful but had I seen this review first I may not have bought it. It took from the 3rd of December to today the 21st to deliver - it sat in Torrance ( about 15 miles away) for 9 days for no reason - disappointed in shipping for this company

December 21, 2025
Unprompted review
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Reply from ownkoti.com

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.ownkoti.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 1 out of 5 stars

Three items ordered: one item wrong

I ordered a twin-duve cover and two pillowcases. Instead I got a twin-flat sheet and two pillow cases. I would appreciate if you rectify the mistake and you send me the twin duve cover.

December 21, 2025
Unprompted review
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Reply from ownkoti.com

Dear Customer, sorry to hear that you're not satisfied with the order. Please do not worry, as our team has contacted you via email, and we would like to help you resolve the issue. Please kindly check your inbox or spam folder. Have a nice day!

Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. I live in Grand Rapids Michigan, and it took over a month to get my order. I ordered a full set of sheets, fitted sheet, flat sheet pillow shams, and a comforter for my 15 year old. It finally arrived on my doorstep last night. It had been opened and repackage and opened and repackage. It looked like it had been sent around the world 3 times. Then when I opened it up, they sent me the sizes of a twin bed not the full set that I ordered. I am out $300 because there’s no one to help me. If you live in the United States do not order from this company they are a scam!

December 21, 2025
Unprompted review
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Reply from ownkoti.com

Dear Customer, sorry to hear that you're not satisfied with the order. We have explained the issue via email that you ordered a full size bedding set. It includes one quilt, one flat sheet and 2 pillowcases. We also stated the details in the item description. As for the package bag, due to long-distance transportation, the package may inevitably be slightly damaged. Mor
eover, we have requested some pictures of the measurement, so we can help you resolve the issue. Please kindly check your inbox or spam folder. Have a nice day!

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Rated 3 out of 5 stars

Still waiting....

Item order mid November. Seemed all good but as item still hasn't arrived, started investigating tracking. Been "supposedly" shipped and out for delivery but never showed up and tracking never updated.
Contacted customer service three times.
Update: finally got a response stating item in en route but tracking info. still not updated
Will wait for item to actually arrive and see if it's worth this wait

December 17, 2025
Unprompted review
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Reply from ownkoti.com

Hello, we're so sorry for any unpleasant experience. We are unable to find any orders or emails with the name Mary Nelson. Did you place an order from our website https://www.ownkoti.com/?Please contact us via Facebook messengers or Email address contact@mail.ownkoti.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 5 out of 5 stars

Beautiful and Practical

Absolutely love this bedspread- reversible, beautiful design and colors on both sides. Now I have to buy new bedding to match it! 🤣

December 17, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your support! It’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

Received pyjamas set for my teenager

Received pyjamas set for my teenager, he loved it. Very good quality for the price, I will be placing another order for myself

December 17, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your support! It’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

Love my robe - even better in real life

I absolutely love my robe! I bought the green and purple combination. As a plus size (16/18 US) woman, I was worried about adequate coverage and this robe does not disappoint! I’ve just received it so I haven’t washed it yet; hoping it will last for years to come. I have long arms and the sleeves are long, which is not my general experience with online clothing purchases. Right now I couldn’t be more pleased with my purchase and quality of this item. Even my hubby commented on how beautiful it is!

December 17, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your support! It’s our great pleasure to serve you! Wish you a great day!

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Rated 5 out of 5 stars

I bought a throw blanket for my wife as…

I bought a throw blanket for my wife as a gift. She simply LOVED the design, the colours, the material quality, the warmth and the washability of the thing, A SERIOUS HIT and I got some serious brownie points for this one!!!. She even got a compliment on it when face timing my mother-in-law. So It looks good on video too. Nice to see such a high quality product. Looks like a Japanese design. Love the colours and is Very classy. Cat loves sitting on it too.

December 8, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your support! It’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with this company. I ordered the lounge wear set and they mistakenly
sent me the wrong color. When I complained, they responded quickly and sent the correct color. Best of all, the goods are classy and beautiful, and the material is luxurious. This beauty and quality is hard to find.

November 26, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your support! It’s our great pleasure to serve you! Wish you a great day!

Rated 1 out of 5 stars

SCAMMERS

XL fits like a medium. Tried to return. Kept getting the run around and offers to purchase more items. Just wanted my money back. Then says I will have to send back to China at my own expense and it will be very expensive. Very poor business practices. Would never do business with them again and never recommend!

November 20, 2025
Unprompted review
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Reply from ownkoti.com

Dear Customer, sorry that the item did not meet your requirements. Don't worry, our team has contacted you regarding the order and we would like to resolve the issue. Please kindly check your inbox or spam folder. Thanks for your understanding. 💛

Rated 5 out of 5 stars

My favorite nest building site

I have purchased several items from this company. A blanket, a dress, a table cover, and a bathrobe. Every item is beautifully made, and designs which are artful. Best of all is the customer service which includes a speedy reply and excellent service.

November 18, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

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Rated 5 out of 5 stars

Prettiest and softest pyjamas

Ownkoti is a great company. I bought the Ink Peony Kimono Loungewear Set, and it's the prettiest and also softest pair of PJ's I've got. I know I'll be asked where I found them, so have made sure I can't lose their details!

November 12, 2025
Unprompted review
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Reply from ownkoti.com

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

Rated 1 out of 5 stars

Impossible Nightmare to request refund

Ordered a king size quilt. It barely covered the mattress and came with wrong colored binding. Display photos showed quilts covered to the floor. When brought that to their attention, they said covers are not to American dimensions and that I should have checked dimensions beforehand. Also label was on outside as opposed to underside. Trying to return bedding for a refund was a nightmare. I was asked to justify need for refund and send photos of bedding, skew numbers and bar code. Tried to discourage me from requesting refund as it was going to be expensive. Sure enough I had to return to China that would have cost $200-$300 dollars with no guarantee of getting my money back according to what other reviewers stated in their experience. I wished I had read the online reviews earlier. They are not a trustworthy company.

August 31, 2025
Unprompted review
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Reply from ownkoti.com

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.ownkoti.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 1 out of 5 stars

Complete junk and no response from…

Complete junk and no response from customer service to refund and return the convertor. the converter has imperfections in the material and not as advertised. DO NOT BUY FROM THIS SCAM COMPANY. my order number # OK174340

November 3, 2025
Unprompted review
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Reply from ownkoti.com

Dear Customer, sorry to hear that you were not satisfied with the order. However, we did reply to your email elliotbroadus@gmail.com on 2025-11-05 11:48. Could you please double-check your inbox or spam folder? Moreover, our team has contacted you again regarding the order and please note that we would like to resolve the issue with you. Please kindly check your email. Have a nice day!

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