Once again a great experience so easy and fast to get my meds. In today’s climate of being able to see a gp even for some thing that has been treated before can be a slow process. The online gp consul... See more
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Review summary
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July 29th to August 5th. First week done 2nd jab lunchtime today. Had no side affects apart from a little constipation but all fine. Definitely felt fuller after smaller meals and no temptation to p... See more
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I’m extremely happy with O.O.P The service is excellent. They truly care about my health and are always so friendly & helpful. My orders are processed quickly and any queries are dealt with pro... See more
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Fast delivery and my medication could not be found anywhere else including all my local pharmacies. I had to tell my doctor where I got it so he could recommend people go to Oxford Online Pharmacy. Th... See more
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Company details
About Oxford Online Pharmacy
Written by the company
Patient safety is our number one priority and our aim is to deliver the highest level of customer service to each and every patient who visits our site.
In our efforts to represent the gold standard in online pharmacy, our service was recognised as "safe, effective and well-led" across all categories of care by the Care Quality Commission (CQC), in its recent round of inspections for digital healthcare providers. We are one of only a handful of online pharmacies to have met the high standards required to gain the CQC stamp of approval. Please do not hesitate to contact us.
Written by the company
- FREE Delivery
- On all orders over £40
- Professional Medical Advice
- From our Online Doctors or Expert Pharmacists
Contact info
Unit 7, Apollo Business Park, OX15 6AY, Banbury, United Kingdom
- 01295 262925
- help@oxfordop.co.uk
- oxfordonlinepharmacy.co.uk
4.7
Excellent
35K reviews
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This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Oxford Online Pharmacy
It is wonderful to hear you describe our service as excellent. We work hard to make things straightforward and reliable for our customers so your feedback means a lot. We hope you will choose Oxford Online Pharmacy again in the future.
Kind Regards,
Katrina
Customer Care
Excellent service as always
August 1, 2026
Reply from Oxford Online Pharmacy
Thank you for sharing your kind words and for being such a loyal customer. It is fantastic to know our service continues to meet your expectations. We really value your ongoing trust and hope to support you again soon.
Kind Regards,
Katrina
Customer Care
Excellent professional service
The process is not invasive, and is dealt with professionally and very quickly.
August 10, 2026
Reply from Oxford Online Pharmacy
It is wonderful to know you found the process smooth, discreet and efficient. We work hard to keep everything straightforward and professional, so your feedback is truly appreciated. Please do not hesitate to come back whenever you need us.
Kind Regards,
Harriet
Customer Care
Definitely recommend this company…
Orders reviewed promptly by Pharmacist & orders arrive quickly
Have dealt with customer services team & they answer queries promptly & are very helpful
Would definitely recommend this company
August 3, 2026
Reply from Oxford Online Pharmacy
It is wonderful to know that you have had such a smooth experience with our pharmacy, from prompt order reviews by our pharmacist to the speedy delivery. We also appreciate you highlighting the helpfulness and efficiency of our customer service team. Recommendations like yours mean the world to us.
We look forward to supporting you again in the future.
Kind Regards,
Katrina
Customer Care
Reply from Oxford Online Pharmacy
It is great to hear you found everything straightforward and that your experience ran smoothly. We are pleased you trust us with your health and hope you will continue to rely on our service whenever you need.
Kind Regards,
Harriet
Customer Care
Rubbish service and disgusting customer service
Parcel didn’t get delivered, then lied to by customer service, blaming post office for refusing the parcel when really you asked for it to be returned!!!
August 11, 2026
Reply from Oxford Online Pharmacy
I am very sorry to hear about the confusion and upset caused by your parcel not being delivered and for any misinformation received when contacting our customer service. This is not the experience we want for any of our customers. Please email help@oxfordop.co.uk with the subject "TrustPilot Review" and include your order number, so we can investigate what happened and work to resolve this for you swiftly.
Kind Regards,
Katrina
Customer Care
My recent order
I ordered by phone, as the online app was being rather stubborn. I experienced excellent service from a prompt and efficient representative of your company. Delivery was virtually the next working day. All in all, a 5-star experience.
Thank you.
August 7, 2026
Reply from Oxford Online Pharmacy
Hi,
We really appreciate you sharing your experience of ordering by phone and I am so pleased you found our colleague prompt and efficient. It is great to know your delivery arrived quickly too. If you ever have any trouble with our site again, our team is always happy to help over the phone. We look forward to assisting you again in future.
Kind Regards,
Katrina
Customer Care
Reply from Oxford Online Pharmacy
Really appreciate you highlighting our customer service. It's always wonderful to know our team are making a positive difference and supporting you well. If you ever have any questions or need further assistance, please do reach out.
Kind Regards,
Harriet
Customer Care
Reply from Oxford Online Pharmacy
We are so pleased to hear that you find our team helpful and a pleasure to deal with. Knowing you have such a positive experience each time means a great deal to us. If there is ever anything else we can assist with, please do let us know. We look forward to helping you again in the future.
Kind Regards,
Katrina
Customer Care
very easy service
July 26, 2026
Reply from Oxford Online Pharmacy
So pleased to know you found our service very easy to use. We’re always working to keep things straightforward and stress-free for our customers. If you ever have any suggestions or questions, do let us know.
Kind Regards,
Harriet
Customer Care
Reply from Oxford Online Pharmacy
Thank you for highlighting our communication and swift service. We always aim to keep you updated and ensure that orders arrive promptly, so it is great to know this came across in your experience.
We look forward to supporting you again whenever you need us.
Kind Regards,
Harriet
Customer Care
Reply from Oxford Online Pharmacy
It is wonderful to hear you found our team friendly and your order arrived promptly. We always aim to make things straightforward and positive for our customers, so your feedback means a lot. We hope you will choose us again next time you need our services.
Kind Regards,
Louisa
Customer Care
Reply from Oxford Online Pharmacy
It is great to know you continue to find our deliveries fast and our pricing competitive. We work hard to keep things reliable and accessible for our customers, so feedback like yours makes a real difference. We hope to be of service to you again soon.
Kind Regards,
Harriet
Customer Care
Speedy delivery
Speedy delivery, product in good condition with clear instructions on how to use and get started.
August 1, 2026
Reply from Oxford Online Pharmacy
We are so pleased you found your order arrived quickly and that the product reached you in perfect condition. It's also great to know the instructions that came with it were clear and easy to follow. If you need any further guidance or support, please feel free to reach out. We look forward to assisting you again in the future.
Kind Regards,
Katrina
Customer Care
Reply from Oxford Online Pharmacy
It is wonderful to know you found our delivery quick and our prices competitive. We are committed to keeping our service efficient and affordable for our customers. Thank you for sharing your experience — we hope to welcome you back the next time you need us.
Kind Regards,
Harriet
Customer Care
I have been using Oxford pharmacy for…
I have been using Oxford pharmacy for the last couple of years and I always get exceptional customer service.... Always somebody on the end of the phone if you have any queries... Would strongly recommend them
August 10, 2026
Reply from Oxford Online Pharmacy
It is fantastic to know you have been with us for a couple of years and have felt supported each time you needed help. Being available by phone to answer your queries is very important to us, so knowing you value this means a lot. Thank you for recommending Oxford Online Pharmacy so warmly. We are looking forward to assisting you again in the future.
Kind Regards,
Louisa
Customer Care
Fairly priced weight loss medication
Fairly priced weight loss medication. Simple consultation procedure. Good communication both with purchaser and GP. And lastly but by no means least delivery is very speedy. It doesn’t seem to matter that you order on a weekend delivery is just as rapid. An ethical company with great customer service. What more could one want?
August 9, 2026
Reply from Oxford Online Pharmacy
It is wonderful to know that you value our transparent pricing and found the consultation process straightforward. I am especially pleased you highlighted our communication with both you and your GP, as well as the speed and reliability of our delivery—even at weekends.
Your kind mention of our ethics and customer service means a lot to the team. We look forward to continuing to support your needs in the future.
Kind Regards,
Louisa
Customer Care
Great experience with this company
Great communication, easy to follow website, fast and efficient delivery and follow up
July 31, 2026
Reply from Oxford Online Pharmacy
We’re really grateful for your comments about our communication and website. It’s wonderful to know you found everything straightforward and that your delivery arrived quickly. Our team works hard to keep things running smoothly, so your feedback is truly appreciated.
We hope you’ll continue to choose Oxford Online Pharmacy for your future needs.
Kind Regards,
Katrina
Customer Care
Reply from Oxford Online Pharmacy
Really pleased you are happy with our delivery service and find our products offer good value. Those are both priorities for our team so it is brilliant to know we are meeting your expectations. We look forward to welcoming you again whenever you need us.
Kind Regards,
Harriet
Customer Care
Reply from Oxford Online Pharmacy
It is wonderful to know you found the service prompt and discrete, as we always aim to offer a reliable and private experience. Your comments about our customer service are also greatly appreciated. We hope to see you again whenever you need us.
Kind Regards,
Harriet
Customer Care
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