oxiline.shop Reviews 

560
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, most reviewers were somewhat happy with their experience overall. Active consumers frequently appreciate the exceptionally helpful customer support team and the reliable performance of medical equipment. Many people note that the general ordering process is remarkably straightforward and all package shipments usually arrive promptly. Some reviewers were not happy with significantly delayed orders, long phone hold times, and a complete lack of communication. A few consumers also experienced frustrating issues with malfunctioning devices, inconsistent health readings, and unhelpful troubleshooting during support interactions. Others mentioned that trying to return faulty merchandise proved extremely difficult due to unresponsive company staff members.

What people talk about most

Product

Consumers find product performance to be deeply ambiguous, with experiences widely divided. While many... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While many customers report frustrating delays,... See more

Response time

Users describe ambiguous interactions with response time, experiencing both frustrating delays and prompt... See more

Order

Customers consistently note ambiguous experiences with order processes. While reviewers often highlighted the... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among consumers.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The Oxiline Pulse XS PRO pulse oximeter does not give consistent accurate readings. Heart rate often displays a low reading when my heart rate is not low. Also slow to respond when I put it on my fing... See more

Rated 3 out of 5 stars

For customer Service: They answer online questions quickly, but they make it complicated to get a refund. Returned the unit 21 days ago, and the reference number did not get me a refund. I had to find... See more

Rated 4 out of 5 stars

I've owned an XS Pro BP device since Jan 2025. As a retired licensed massage therapist after practicing 22 years and a practicing physical therapist assistant for 6 years, my standards are high... See more

Rated 4 out of 5 stars

I appreciate that Oxiline offers a lifetime warranty! They sent a new unit to me. It was a bit of a process that took multiple attempts, but finally got through it. Justine at Customer Service was... See more


Company details

  1. Medical Equipment Manufacturer

Written by the company

Oxiline™ specializes in top-of-the-line medical diagnostic equipment that provide accuracy and peace of mind to people of all ages and lifestyles.


Contact info

3.0

Average

TrustScore 3 out of 5

560 reviews

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3.0

All reviews

(560)

212 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent support

After running into some issues with charging and syncing my BP monitor, Justine offered a replacement or a generous discount for an upgraded model. I chose the replacement, which arrived very quickly. It is working perfectly now. Thanks for resolving my issue.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! I could not get my scale to work initially but one email was all that was needed to figure out my feet were to try. I was able to wet my feet and boom works great. Customer service was so fast, responsive, and friendly.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

The missing item

I ordered a blood pressure machine from Oxiline. After a few days, I received an email that the package had been delivered to my house. When I looked on my porch, I found that only one of my packages had shown up on that day. Both orders were delivered by UPS, I reviewed my porch camera and could clearly see that the UPS driver only dropped off one package not two as he indicated. It was clear on my video that the blood pressure machine was not delivered. I also found it suspicious that the UPS driver took a photo of the delivery from the road. not of the packages that he claimed to have delivered. I stated my issue online with Oxiline's customer support. Justine from Oxiline jumped into action the very next day and has replaced my missing item. Needless to say my blood pressure has remained low throughout this process. Thank you for quickly resolving this issue. It is refreshing to witness businesses with integrity these days. Nice Job Justine! TY

October 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Customer Service speaks volumes!

I purchased the XS Pro BP Monitor in January 2025 and have been monitoring my BP daily ever since. The product is easy to set up and operate. And syncs very well with the app installed on my phone once I got the sequence of steps down...open the app, switch to live mode, then press the machine's 'on' button. If I forget to open the app and take my BP it will, on occasion, not sync my data and I'll have to enter it manually. I've had a few issues with the display sizing on my Android phone which prevented me from saving my notes (after an Oxiline app update) and Douglas got it fixed immediately. Then in Oct I found that when I export a PDF report there are red asterisks intended to signify manual entries, but they are actually appearing on dates that align with my irregular pulse/HR which began on 9/17/25. Justine has been a charm to work with in understanding the issue and reporting it to the tech team. As much as I would like it to be fixed now, I'm waiting for them to do another app update before sending this data over to my cardiologist. As of today, the issue has not been resolved, and I am logging my entries now as auto or manual so that we can see in the report when the issue gets resolved. I'm hoping that it will be soon.

September 24, 2025
Unprompted review
Rated 4 out of 5 stars

The pulsometer arrived a little later…

The pulsometer arrived a little later than we needed it (though I don’t really it’s the company’s fault; everyone in the family got sick and needed one earlier than expected). Because of the illness I wasn’t able to return the device within the 30-day period. However, Justine was a wonderful person and very accommodating. I’m really pleased with the company.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

I had my monitor for a month and it…

I had my monitor for a month and it stopped providing reading and just gave error codes. I contacted support and a replacement is on its way. They were very courteous and were concerned I get a working device.

October 31, 2025
Unprompted review
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Rated 5 out of 5 stars

Problem setting date and time

I had a problem setting the date and time. Apparently the instructions that came with the unit were not up to date. I sent an email to the customer support and within the same day I had the updated version of the instructions which explained how to do what I wanted. The unit works great. Thanks for the quick response.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great product and team

I had a bluetooth error glitch and the customer service team, especially Justine was very helpful and understanding and helped me through the glitch. Now my scale is working perfectly. I love the scale and all the details it gives.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

I love the XS Pro BP monitor

I love the XS Pro BP monitor. Easy to use, and very quiet operation. The batteries last for months. Oxiline customer service is very responsive and easy to communicate with. That is rare in todays world!

October 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Very good help with setting up a new order

I dealt with Douglas at Oxiline for a new order and he was able to assist me with some questions and issues I had before I ordered. He was very courteous and helpful, and got everything set up with my order for a new glucose monitor and supplies. A great experience all around.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

The oximeter I purchased is a quality…

The oximeter I purchased is a quality device. I had no trouble using it but my wife had trouble getting a reading from the device. Customer support responded same day and gave me a list of things to do in order for my wife to get the reading. I have nothing but the highest praises for the company and the oximeter I purchased.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

I had a blood pressure machine for…

I had a blood pressure machine for about a year, the cuff air hose connects to the machine snap off can’t repair. I contacted support online and they responded quickly and replace a whole new cuff with no charge. That’s amazing product support. Go Oxiline….will buy your product just because of this service

October 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Customer Service

I couldn’t link my Bluetooth to the XS Pro but Support sent me detailed instructions and it connected immediately.

October 10, 2025
Unprompted review
Rated 4 out of 5 stars

Oxiline Pressure XS Pro - Gives Accurate Readings

I recently purchased an Oxiline Pressure XS Pro after returning three other Blood Pressure monitors. It was working perfectly until it stopped syncing data with the iPhone app. Customer service was very responsive and eventually helped me to figure out what was wrong. It was an easy fix.

October 8, 2025
Unprompted review

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