Great experience as usual at Derby however today my kids were told off for wearing red kangaroo socks (which is the Nottingham oxygen branch) which is just money grabbing to be honest and bad for the... See more
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We were very excited for a day trip out here as it looks really fun on the website however it was very much the same as all the other trampolining places. It was very disappointing that we brought ou... See more
Great customer service from Alvina at 02 oxygen jumping. She even made a birthday announcement for my daughter. She really made is feel at home making sure all 8 kids were safe while jumping. Thank y... See more
I was very disappointed with our visit to Oxygen at The O2 Greenwich. I took my two young children (aged 3 and 4) to the soft play area. The tickets cost £11.33, but we were also charged an add... See more
Company details
Written by the company
Oxygen Freejumping, The UK's No.1 Trampoline Parks & The Home Of Freejumping! We Are The Country's Most Jumping Trampoline Parks With Sites Across The UK. Perfect for exercise, learning new skills, burning off energy and putting a smile on your face.
Contact info
Kendal Avenue, W3 0AF, London, United Kingdom
- oxygenfreejumping.co.uk
2.7
Poor
104 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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£100 Fine for attending - Better spent elsewhere.
We attended a birthday party that lasted 2 hours & had thought about booking a party for our own daughter but the whole experience was soured when a few days later we have been struck with a parking charge of £100 for our stay of 2hours and 15minutes.
We were not made aware of this by staff at Oxygen.
Because of this experience we will not be returning.
November 29, 2021
Unprompted review
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I booked a birthday party
I booked a birthday party, I then had a change of mind due to various reasons (at the top of the list is the fact that we tried to reach them constantly for 10 days before they answered a phone call which was about dietary requirements!). When we got through to them I informed them I'd like to cancel the booking (5 weeks in advance), I was asked to email, which I did, I let them know my reasons for cancelling and was told they cannot offer me a refund as they have a 24 hour cancellation policy... 24 hours?! Even when cancelling 5 weeks in advance?! I replied to dispute this asking for a full refund as when I called to make the booking they had not discussed any of these 'policies' with me. Since this mail 2 weeks ago they have not responded to that or any of my follow up mails. Literally just ignoring me.. no discussion about options or lack of for getting my money back. It's frustrating and very unprofessional. Needless to say a credit note now is not good enough as I would not want my child or any of her friends going here. Just avoid it, they were so quick to take the booking and the deposit. Disappointing!
November 26, 2021
Unprompted review
Great Fun
My 5 year old really enjoyed her visit. Lots of bouncing and balancing, excellent for motor skills and confidence. Nice clean environment. Great coffee too.
Remember to enter you car reg because Parking Eye operate the car park. Free up to 2hrs, but £100 thereafter if you haven’t registered your reg number.
January 16, 2020
Unprompted review
Fun trampolining place for adults and…
Fun trampolining place for adults and children.
£12.50 per hour session per person.
£8.50 for carer and person being cared for.
Fun for the children, clean, very expensive cafe. Very short staffed at front desk. Staff on trampolines not very friendly to younger children and or not trained in working with children and how to communicate effectively. Arrive at least 20 mins before your session.
Soft play area for under 5's.
December 15, 2019
Unprompted review
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