ozgameshop.com Reviews 5,868

I read a number of the reviews, and was sceptical, but my order (2 now out-of-print board games) arrived relatively promptly, and was exactly what I ordered. I got tracking info, and can't fault the service.

If there were issues before, there don't seem to be any now.

I would recommend them.

Prior to placing my order I contacted ozgameshop.com to ensure that they would be able to fulfil the order. Hannah responded confirming that they would have the game in stock and would be able to complete the order. I placed the order 28 August 2024 the game was a preorder and released 29 October 2024. When the order was not dispatched on or before the release date I tried to contact Hannah again, however, Hannah did not respond. After sending multiple emails and Facebook messages, I was finally informed that “unfortunately we are still waiting for the item to be dispatched” and asked if I’d like to wait or have the order cancelled and refunded. Despite informing Hannah that I was in fact happy to wait for the order, Hannah deliberately ignored this and cancelled my order without my consent or permission. No compensation has been offered despite withholding my money from 28 August 2024 to 02 November 2024 despite obviously being fully aware that they were unable to fulfil my order. I am seeking that the second order I placed 20 September 2024 be fully refunded as I suspect I won’t be receiving this order either. I regret giving this company a second chance as I never received the order I placed 27 June 2021 as I incorrectly assumed that 3 years after that experience ozgameshop.com might have actually done something to improve, clearly this is not the case so I won’t be placing any future orders with them and caution anyone considering placing an order with them as you won’t receive it, you’ll have to fight for a refund and only end up placing that same order elsewhere so save your time and money and purchase elsewhere.

Purchased a Hornby Train set from OzGameShop for an absolutely excellent price, and arrived from the UK to Australia within two weeks. You don't even get that kind of speed from buying local.

Would buy off them again.

Took money from my account but no confirmation of order. When I emailed one email bounced back, then received another saying my payment had rejected. Sent them a copy of the card transaction. No response. Can’t get hold of them by phone despite waiting for over an hour to speak to them. Was for my daughters birthday but am now out of pocket. Would not recommend

Games come sealed in great condition and always arrive on time

Im going by personal experience so far and rating this truthfully and critically, so if it talks like a duck, walks like a duck, ozgames has allot of suss things on there sites such as:

Aus business address but resides in UK.
Told to AVOID by Google search in its legitimacy.
No approval logos from the acc.
Only email as a communication method.
Poor communication with customers.

Ordered 2 incent holders and never received an email confirmation or receipt for my purchase but took my money. I'm very interested as to why this happens?and whom claims responsibility for this? Because I'd like to change my mind or be assured i will receive what I purchased.

I needed to cancel my order with ozgameshop.com and sent the request via email. They emailed me back within a day or two and the cancellation and refund were processed within 24 hours. I was a bit concerned due to the negative reviews I had read online, however I experienced friendly and helpful customer service. Thanks!

I've used them before and have had a good experience. But recently they had some technical problems and said my order was delayed. I patiently waited 7 months. When I contacted them and said it's taken too long and that I'd like a refund they said they can't do that due to issues as well. This is very scummy. I will be making a complaint to the ACC. I'd not buy from them in the future.

Order placed 12/9/22. No goods received. No communication. Nothing. Looks VERY like a scam 😡

Update. I have had an email from this company assuring me that refund will be paid when a few technical issues have been sorted. I’ll update this review when refund is received 👍

Placed an order on 7th September, took my money, and I never heard from them again. This site is completely untrustworthy.

So disappointed I did an order the 12/09/22 and I am still waiting for it. It was for my husband’s birthday… hopefully, I had a B plan. Really unhappy 😡…

Last month my kid bought a game online with ozgameshop and after, just over a month now, I never got a reply or response to the fact they had been taken over by some other business and the progress of my kid's purchased item. After contacting them, a couple of days ago, they had the audacity to inform me that unless I opened up an account with PayPal I would not get my full refund, since they could no longer provide me with the purchased item. Since then, we've gone back and forwards a few times now, and they refuse to refund me via a simple wire transfer (bank account), even though I explained I no longer have an account with PayPal nor do I intend to. Still awaiting on their response, since I sent them another email today, it's SCAM artists like these that give small/medium businesses a bad name. Only gave them a one star, because there was nothing smaller... It's not a matter of money, but ethics and morality!

I was given an order code 908214143613601 site down and still waiting for an order made in September. Missed my daughter’s birthday for a present ordered in advance so not happy. Would appreciate contact regarding this.

Dodgy site, do not use. Ordered two items, thinking price and postage was competitive. Received an email with an order number and a vague outline of delivery times from a no reply email, alarm bells there. Allowed 4 weeks to pass, no tracking number, no updates about delivery. Made an attempt to contact them and email bounced back. Luckily Pay Pal gave full refund. Avoid this fraudulent site.

Firstly, they are NOT an Australian site despite the name but I’ve had plenty of good purchases in the past, mainly vinyl records and games. They were slow to arrive but overall very good prices and stock. Now, however, I worry they have gone into administration? I placed an order a month ago. The online chat person confirmed the game was PAL so they were still actively trading and responding to questions. Now, a month later the game was never sent and the website is deactivated. The contact us email doesn’t work either. I have no way to contact them or see about a refund or replacement. I hope they’re not bankrupt, as I enjoyed shopping with them in the past. Honestly, my previous review would rate them highly but I have to leave this negative review in hopes of alerting people of this odd situation and because my son didn’t get the game he asked for on his birthday because I was still waiting like a fool for it to arrive. Very worrying!

30 days now still waiting for my to be dispatched,, no email, no support contact,, need a refund, Total BS...

Ordered 2 Seasons of Pretty Little Liars on the 2nd of September, by the 26th of Sept I had no indication of whether or not my order had even been sent. I was unable to contact ozgames, as they have a no reply email, & when I tried their complaints line, it was under construction...... I eventually went through PayPal resolutions & funnily enough was given a refund on the spot, no explanation given. Please be careful, can't really recommend this site.

Had cheaper and larger stock levels in comparison than your standard gaming retailers so a great option if you don't have time to click and collect and you don't want to pay for shipping

The Best place to get Yugioh card in Australia

Great price and free shipping is fantastic. Thank you very much!