I purchased a pair of new under armour shoes from OZSALE over 3 weeks ago, which arrived extremely damaged. I contacted ozsale immediately, sent photos of the damaged shoes & they agreed to supp... See more
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First time using this company. Trainers due for delivery two weeks ago- tracking indicates parcel has made it to Australia but has remained at a metro depot since arrival. No further tracking updates... See more
Company replied
You mostly get what you order. Twice I have been sent the wrong size but the products have always been spot in on all other occasions. Customer service is fairly attentive and ready to help on the... See more
Company replied
UPDATE - I have received my items, it took long but i received them in good conditions and very good quality indeed. Thanks OZSALE. i hope you guys can improve your customer service and reply as it ge... See more
Company replied
Company details
- Women's Clothing Store
- Bags and Luggage Store
- Children's Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
- Online Marketplace
About OZSALE
Written by the company
|
Contact info
Australia
- ozsale.com.au
4.0
Great
21K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Ozsale is THE worst company to deal…
Ozsale is THE worst company to deal with! I ordered my granddaughter a Xmas gift Nov 27 th and it never got delivered. After weeks of contacting Ozsale ,I somehow managed to find an email for their delivery company who said yes the package was in the system but can’t find it. Before this II had ordered other goods, 7 days later Ozsale sent me an email saying can’t supply not one of the 6 items ordered. Last order it took over a month to get part of the order, which arrived in a torn up box taped together. The lack of customer service is appalling, impossible to get a response to email inquiries unless you send multiple messages. They ruined a little girls Christmas without any care factor only offering to refund my money 2 months later but it will take 10 days for the refund ; this was after Christmas had come and gone.
January 2, 2025
Unprompted review
Reply from OZSALE
Hi Soozie, Thank you for taking the time to share your experience with us. I’m truly sorry for the issues you’ve encountered and the disappointment caused, especially during such an important occasion as Christmas.
We deeply regret the delays, miscommunications, and inconvenience you’ve faced with your orders. This is far from the standard of service we aim to provide, and I want to personally assure you that your feedback has been heard and is being taken seriously.
Regarding your concerns:
Missing Order: It’s unacceptable that your granddaughter’s gift wasn’t delivered in time, and I sincerely apologize for the distress this caused.
Supply Issues: We understand how frustrating it must have been to have multiple items canceled after purchase, and we’re actively working to improve our stock accuracy to prevent situations like this.
Customer Service: We acknowledge that our response times have not met expectations, and we’re implementing changes to ensure inquiries are addressed promptly moving forward.
We are genuinely sorry for the negative impact this has had and are committed to learning from these mistakes to provide a much better experience in the future. Thank you for bringing this to our attention.
Warm regards,
OZSALE Team
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Order number: 38476102 Missing UGGS
Very disappointed in the lack of response to my missing order.
I purchased 3pairs of UGGS for my daughters only 2 have arrived.
This might be a delay or a missed order but I don’t know because I have received no reply what so ever 😭 maybe I can get some response via here!
I am still waiting for something to change 08/01/25!
I got a full refund for the missing pair, it took a while but eventually happy with th outcome
December 18, 2024
Unprompted review
Reply from OZSALE
Hi Donna, Thank you for reaching out, and I’m truly sorry to hear about your experience. We completely understand how disappointing this situation must be, especially since the order was intended for your daughters.
Firstly, I want to apologize for the lack of communication regarding your missing item. This is not the level of service we strive for, and we are committed to resolving this issue for you as quickly as possible.
Regarding your order of 3 pairs of UGGs, we're checking the status of the missing pair with our warehouse and delivery partners to determine what happened.
If we’re unable to locate the missing item promptly, we’ll work with you to issue a replacement or a refund.
We truly value your patience and understanding, and we’ll do everything we can to make this right. Thank you for bringing this to our attention.
Warm regards,
OZSALE Team
Great Experience
Easy to use website. Product description was spot on with what was delivered. Delivery time was good. Very happy with overall experience. Would recommend!
February 19, 2024
Reply from OZSALE
Hi Natalie,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our website easy to use and that the product met your expectations perfectly. It's great to know you were happy with the delivery time and your overall experience.We look forward to serving you again soon!
Warm regards
OZSALE Team
Incorrect products delivered and non-existent customer service
I have been sending many messages for more than a week and yet there is no single response. They sent me incorrect items but unable to return the wrong products as there is no option to return based on the invoice number that I have ordered. They deleted my invoice number that made it unable to return the items. Incorrect products and non existing customer service. It is very difficult to keep in touch with them if you have any issue with your order.
December 21, 2024
Unprompted review
Reply from OZSALE
Hi Cavsnz,
We sincerely apologize for the inconvenience caused by receiving the incorrect items and the difficulty you’ve experienced in reaching us. We understand how frustrating this situation must be, and we deeply regret not meeting your expectations.
To resolve this issue promptly, could you please provide your order number or any additional details? If the invoice number is unavailable, we can still assist you in tracking your order and facilitating the return process.
We truly value your feedback and will take it into account as we work to improve our processes and communication. Thank you for your patience, and we hope to make things right for you.
Update: Thank you for your reply with the order information. For invoice number 46239201, I am sorry for the experience with the order. A refund has been issued for the items and the funds has been credited to your account via the original payment method. I apologize for the inconvenience caused.
Warm Regards,
OZSALE Team
Communication non-existent!!
First time customer of OzSale and will never return! Seeing reems of reviews from other people having the same/similar experience as me. No communication, even after several enquiries over a period of time, no updates to the estimated delivery date, you're just left hanging!, and wondering where on earth your goods are! It feels like a scam. I ended up ordering the same item from elsewhere (it was meant to be a Christmas gift!) and received it within just days! It was now a belated Christmas gift, but at least it came in a timely manner from the other company.
December 30, 2024
Unprompted review
Reply from OZSALE
Hi Ange,
We are truly sorry to hear about your experience and the lack of communication you received regarding your order. This is not the level of service we aim to provide, and we deeply regret the disappointment and inconvenience caused.
To assist you further and ensure your concerns are resolved, could you please provide your order number? This will help us investigate what went wrong and take the necessary steps to improve.
Your feedback is invaluable, and we are committed to addressing these issues to prevent similar experiences for other customers.
Thank you for bringing this to our attention, and we hope to restore your confidence in us.
Warm Regards,
OZSALE Team
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I have sent 2 messages now and still no…
I have sent 2 messages now and still no reply or even acknowledgment of my messages. I ordered 2 gifts before Black Friday to avoid late delivery before Christmas. I have my parents here from overseas only until Friday and their gifts have still not been delivered.
What is the deal?
Why is there no contact number I can phone?
Why are my messages being ignored?
This is really starting to feel like a giant scam!
December 29, 2024
Unprompted review
Reply from OZSALE
Hi Corne,
Thank you for your review, and we sincerely apologize for the lack of response and the delay with your order. We understand how important it is for your gifts to arrive on time, especially with your parents visiting from overseas.
We are currently experiencing a high volume of inquiries, but please rest assured that we are working hard to address all messages as quickly as possible.
To help us locate your order and resolve this matter, could you please provide your order number? We will prioritize your case and do our best to ensure a resolution promptly.
We appreciate your patience and understanding during this time, and we deeply regret any frustration caused.
Warm regards
OZSALE Team
Not Upfront with Information
Orded boxing gloves end of November for my daughter as a christmas present. As it has turned out but not disclosed at the time, they are coming from Europe with estimated delivery mid January. Lets face it, if this was disclosed up front, I would never have ordered them from here. Why would anyone choose to wait 6-7 weeks for sonething as common and easy to acquire as a pair if boxing gloves. Will never order from here again.
order number is 38414689
December 29, 2024
Unprompted review
Reply from OZSALE
Hi Nicole,
Thank you for sharing your feedback. We’re truly sorry to hear about the delay with your order and the inconvenience it has caused, especially since it was intended as a Christmas gift.
We understand how frustrating this experience has been and regret that the delivery timeline wasn’t clearer at the time of purchase. To help us investigate and provide further assistance, could you please provide your order number?
Your satisfaction is important to us, and we’d like the opportunity to address your concerns and make this right.
Warm regards
OZSALE Team
I do not know why we have to vent here…
I do not know why we have to vent here for something to really happen.
My deliveries are still pending with courier driver since the 2nd of december and the other one that was marked delivered was actually never delivered. To be honest it is quite upsetting & appalling
All am interested in now is to have prompt refunds for all the puchases below.
The order numbers are below;
Invoice 46166307 - Marked delivered on 4th of december but in reality it was never.
Invoice 46166308 - Still with the courier Partner since the 2nd of December. I do not know if they are using a hand-driven cart to do the delivery
Invoice 46166312 - Lost and still waiting refund,ten days later after chasing for it endlessly with follow-up messages.
Please, I will be glad if refunds of the above listed can be expedited & this has ruined my shopping experience to a greater extend.
December 27, 2024
Unprompted review
Reply from OZSALE
Hi Ian,
Thank you for sharing your concerns, and we sincerely apologize for the inconvenience caused by these delivery issues. We understand how frustrating this experience has been for you and appreciate your patience as we worked to resolve it.
To address this matter to your satisfaction, I have processed a refund for both invoices 46166307 and 46166308. Your refund should reflect in your account within 7 business days, depending on your bank’s processing times.
For invoice 46166312, our Seller has already processed the refund, which went through our payment portal on 25/12/2024. Please allow 3-5 business days for it to appear in your account. If you do not receive it within this timeframe, kindly contact your bank and provide the following reference number: 82302304361000005079779.
We deeply regret the impact this has had on your shopping experience and are committed to improving our services to prevent such issues in the future. If there’s anything further we can do to assist, please don’t hesitate to reach out.
Warm regards
OZSALE Team
Not possiblem to send a return request
Please be aware when you purchase from this website, it is not possible to request a return in reality. I have tried to request a return after a day/ and on the day of receiving the order, but unable to select the order from my return page. They only let you return and able to select the order on my return page when you have not received the goods. Very disappointed.
December 27, 2024
Unprompted review
Reply from OZSALE
Hi FGN,
Thank you for your feedback, and we’re sorry to hear about your experience with our returns process. This is certainly not the level of service we aim to provide, and we’d like to address this for you.
Could you please provide your order number so we can investigate this issue further and assist you with your return? We want to ensure that the process is as smooth and straightforward as possible for you.
We apologize for the inconvenience caused and appreciate your patience while we work to resolve this matter.
Warm regards
OZSALE Team
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Order has taken a month and still not delivered.
Placed order for squash shoes on the 27th November, 2024. Received a notification that the goods had been dispatched on the 28th November, which was great. Further update that the goods had arrived in-country (Australia) on the 1st December (so far, so good). Enquired on the 17th December where the goods were, as the tracking information wasn't giving me additional information to "goods are in the country". Received a response on the 22nd December that the supplier had dispatched the goods, so Oz Sales would need to get the support team to follow up with the supplier (would take 2-3 business days). It's now the 27th December, and I'm still non the wiser. Should just have purchased the shoes locally and spent a bit extra, rather than having to wait for a month and go through the hassle of traying to track my parcel down.
Oz Sales has reached out and asked for the order number. The order number is 38414540. Thanks.
November 27, 2024
Unprompted review
Reply from OZSALE
Hi Anton,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the delay and the frustration this has caused you. This is not the experience we want for our customers, and we want to resolve this for you as quickly as possible.
To help us investigate and provide you with a proper update, could you please provide your order number? This will allow us to follow up with the Courier and ensure we get this matter sorted for you promptly.
We appreciate your patience and understanding, and we’ll do our best to make things right.
Warm regards
OZSALE Team
Oz Sale bad customer Service, Christmas presents not received, oder placed on the 9th November, no recieved on the 27/12/2024, no response from Ozsale or tracking company
Oz Sale delayed shipping, no Christmas presents as a result. My order was placed on the 9 November 2024, no updated tracking, no response from Ozsale support Staff, neither the shipping company. Really poor servce
December 27, 2024
Unprompted review
Reply from OZSALE
Hi Ronwyne, We understand your frustration with the delayed shipping and the impact it had on your holiday plans. We strive to provide a seamless shopping experience and are disappointed to hear that your order did not arrive on time. We are committed to improving our shipping processes and customer service to ensure that such situations are minimized in the future.
Warm regards
OZSALE Team
Extension should be given for returns…
Extension should be given for returns during Xmas like a lot of other companies. Had to order beginning of December to ensure product even got here and arrived on time my suburb renowned for miso g courier items have now missed return 14 days by 3 days. Non flexability is ridiculous - will be costly. !!! Not recommended to buy during Peak season
December 25, 2024
Unprompted review
Reply from OZSALE
Hi Julie, We understand your frustration with the return deadline. We strive to provide a smooth and flexible customer experience, and we appreciate you bringing this to our attention. We're committed to reviewing our policies to ensure they meet the needs of our customers during peak seasons.
Warm regards
OZSALE Team
Terrible Service
Still haven’t received item. Customer service is non existent. Ordered 29th Nov and 1 month later still missing with no communication from ozsale.
Update: Just under 6 weeks to receive item from Melbourne to Adelaide. It’s been on its way with no updates for 5 of those weeks and was charged $10 for that delivery with Aramax. Won’t use again. Terrible customer service.
Update:
December 27, 2024
Unprompted review
Reply from OZSALE
Hi Vic, We understand your frustration with the delay in receiving your order and the lack of communication. We strive to provide excellent customer service and are working to improve our communication processes. We appreciate your patience as we investigate this matter further.
Update: Thank you for providing us with the order number. I am sorry that the order has not reached you yet. Hence, I have lodged an investigation with our courier partners to confirm the whereabouts of the parcel. We expect the investigation to take up to 5 business days. As soon as I have an update, I will get back to you. I am sorry for the trouble.
Update: Thank you for your patience on this matter. The order has been delivered on 06/01/25. You can track them at https://starlinks.app/track/THG0105AU00097921001. We hope you love your order.
Warm regards
OZSALE Team
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Ordered shoes for Christmas at the…
Ordered shoes for Christmas at the beginning of December. Still haven't arrived. Latest were to arrive by 17th Dec. That changed to 20th Dec. It's now 26th Dec. Tracking stopped updating me nearly 2 weeks ago and no one has replied to my messages.
December 26, 2024
Unprompted review
Reply from OZSALE
Hi Natasha, We understand your frustration with the delay in your order. We sincerely apologize for the inconvenience this has caused, especially during the holiday season. We are committed to providing timely and accurate delivery information. We are actively investigating the status of your order and will reach out to you as soon as we have an update.
Warm regards
OZSALE Team
I placed an order on October 18
I placed an order on October 18, 2024 and I still have not received it... I have written more than 4 messages through the application and no one has responded to me. Super disappointing with the service... I want to have an update on my order and if it was lost I want my refund … (order #38284221 … Inv #45999522)
December 26, 2024
Unprompted review
Reply from OZSALE
Hi Carla, We understand your frustration with the delay in receiving your order and the lack of response to your messages. We sincerely apologize for the inconvenience this has caused. We are committed to providing excellent customer service and are working diligently to resolve this issue. We are currently investigating the status of your order and will provide you with an update as soon as possible.
Warm regards
OZSALE Team
no updates
no updates, cannot track order no. I have already started paying. I ordered a Christmas present but doesn't turn up. order no. 38472512.
Updates: I still have not received the full order.
December 26, 2024
Unprompted review
Reply from OZSALE
Hi Vian, Thank you for reaching out, and I’m truly sorry for the inconvenience caused by the lack of updates and delays with your order 38472512. I completely understand how frustrating it must be, especially since this was intended as a Christmas gift.
I checked and can see that your order is out for delivery today, and we expect the order will reach you anytime soon.
Warm regards
OZSALE Team
Being Christmas time porch pirates are…
Being Christmas time porch pirates are on the hunt. My item was left in the view of the entire street which is not Ozsales fault but the fact it has no wrapping just a sticker with my name and address clearly showing a child’s pool. Luckily not a massive expensive electronic. But paper doesn’t cost much plain brown paper I have yet to open the pool I’ll update after Christmas Day
December 24, 2024
Unprompted review
Reply from OZSALE
Hi Sharen,
Thank you for your feedback regarding the delivery of your recent order. We apologize for any inconvenience caused by the packaging and placement of your item, especially during this time when package security is a concern.
We understand that discreet packaging is important to our customers, and we are actively working to improve our packaging practices to ensure items are delivered securely and with appropriate discretion.
To discuss this matter further or if you have any concerns upon opening the pool, please let us know and we will be happy to assist you.
We appreciate your patience and understanding, and we hope to resolve this matter to your satisfaction.
Warm Regards,
OZSALE Team
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Ordered a doona cover set on 6/12/24…
Ordered a doona cover set on 6/12/24 from ozsale that, through 'my orders' advised it was delivered on 14/12/24 at post office. Received other order but not the doona, which was a Xmas gift. Gone back and forth to P.O to no avail. Tried contacting Ozsale but phone numbers don't connect. Chatting online doesn't resolve anything. Have another order 'pending'at P.O which doubt I'll receive. Contacted the doona company who advised they haven't dealt with ozsale in quite a while. So where is it? Loved ozsale but not anymore. I expect a refund if ozsale read this! Will take matter further if necessary.
December 24, 2024
Unprompted review
Reply from OZSALE
Hi Kathleen,
We sincerely apologize for the inconvenience you've experienced with your recent order of the doona cover set. We understand the frustration caused by the delivery issues and the challenges in reaching our customer service team.
To assist you promptly, please provide your order number and any additional details about your purchase. This information will enable us to investigate the matter thoroughly and work towards a satisfactory resolution.
We value your feedback and are committed to improving our services. Your satisfaction is important to us, and we hope to restore your confidence in our company.
Update: Thank you for your reply with the order details. I have checked and can see that the order is currently awaiting collection at KEILOR EAST LPO. You can collect the parcel there and the parcel can be tracked at https://auspost.com.au/mypost/track/details/ZWD5055019.
Warm Regards,
OZSALE Team
Had a bad experience with a Return
Had a bad experience with a Return. After weeks of communicating back and forth we finally were able to send product with the expectation of getting a return but only a credit was issued. I don't recommend this company if you are going to return something as the emails are not monitored. It's good for a quick purchase but not if you're doing a return.
December 24, 2024
Unprompted review
Reply from OZSALE
Hi Lemal,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during the return process and for any frustration caused by the communication delays and the issuance of store credit instead of a refund.
To assist us in addressing this matter promptly, could you please provide your order number? This will enable us to review your case in detail and ensure that such issues are prevented in the future.
We value your feedback and are committed to improving our return process and customer service responsiveness. Your satisfaction is important to us, and we hope to have the opportunity to restore your confidence in our company.
Warm Regards,
OZSALE Team
Very very poor shipping
Update: order number 38439079
Thanks for looking into it
Shipped 4th December from Australia, to Australia. Has been sat in Melbourne according to tracking since the 4th. It's now the 24th and no sign of it. Enquiry as to its whereabouts has not been answered. First and last time I buy anything from here.
December 24, 2024
Unprompted review
Reply from OZSALE
Hi MG,
We sincerely apologize for the inconvenience and frustration caused by the delay in your shipment. We understand how disappointing it is to experience such delays.
To assist you further, could you please provide us with your order number? This will allow us to investigate the situation with the courier and provide you with an update as quickly as possible.
We are also sorry to hear that your previous inquiry was not answered. That’s not the level of service we strive to provide, and we’ll make sure to address this issue internally to prevent it from happening again.
We value your feedback and hope to have the opportunity to restore your confidence in us.
Update: Thank you for the order details and I am sorry for the delay in your order. The tracking has been updated. You can track the item at https://starlinks.app/track/THG0102AU00104924001. Please allow 3 to 5 business days for the order to be delivered.
Warm Regards,
OZSALE Team
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