Exactly the product we required Great service and prompt delivery We use a lot of commercial products and breakdowns are a common occurrence l will be using Ozsupply for our first point of contact... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order coming very quickly, the product arrived in good condition as expected. An excellent service and it has been a peace in mind experience. Recommended service.
Charli & the team were really helpful over the phone & delivery of the heavy items I purchased was arranged without issue. Thanks folks!!
I ordered square metal plastic end caps, they fit exactly as described plus they arrived virtually the next day.
Company details
Information provided by various external sources
Australia's Leading Online Retailer of Coolroom & Commercial Refrigerator Parts, HVAC Tools. Best Value. Same day dispatch. Shop Online or pick up in Dandenong
Contact info
19 Metcalf Drive, 3175, Dandenong, VIC, Australia
- 0397949776
- info@ozsupply.com.au
- ozsupply.com.au
4.6
Excellent
636 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to deal with and delivery on time…
Easy to deal with and delivery on time as promised
December 3, 2024
Air Curtain
The air curtain works great.
The price is good and it was despatched promptly.
November 25, 2024
Reply from OzSupply
Please find the tracking number from Australia Post: 33CT65021388. Your order was dispatched from our warehouse one day after the purchase was made and is currently awaiting collection at MALMSBURY LPO. Thank you.
Item was exactly what we had ordered…
Item was exactly what we had ordered and arrived intact and in good time, earlier than expected actually
November 14, 2024
Reply from OzSupply
Thank you!
Very fast delivery
Very fast delivery, great quality product and reasonable prices.
November 14, 2024
Reply from OzSupply
Thank you!
Got my parcel pretty bloody quick which…
Got my parcel pretty bloody quick which was good cause I needed it in a hurry
November 8, 2024
Reply from OzSupply
Thank you!
well packing unlike some other…
well packing unlike some other suppliers with damage - this was perfect
November 4, 2024
Reply from OzSupply
Thank you!
Reply from OzSupply
Hi Angeline,
We sincerely apologize for any frustration you may have experienced with our customer service team. We strive to provide smooth and positive interactions for all of our customers, and we're sorry that this was not the case for you.
We have dispatched your order very soon after you have placed it. Unfortunately, the delivery company that was in charge of your order was not able to locate your store location, which caused an unexpected delay. The transport company has offered for the location to be changed, however this was not a viable option for you. We understand the frustration this may have caused and deeply regret the inconvenience.
Your feedback regarding the delivery company is invaluable, and we will take it into consideration as we review our partnerships for future deliveries. We sincerely apologize for any disruption this delay may have caused and truly appreciate your patience and understanding.
With regards,
The Ozsupply Team
Great selection
Great selection, fast delivery, very satisfied with the online experience and the product was just what I needed.
October 28, 2024
Fantastic service
Fantastic service and absolutely lightning fast delivery. Would definitely recommend this company and will use again.
October 31, 2024
Unprompted review
Cool room latch with service delivery and…
Very happy with service delivery and product
October 21, 2024
After ordering
After ordering, I got a prompt response, that the order is being processed.
October 17, 2024
Thanks, OzSupply
Prompt, courteous response followed by quick action in delivery. A pleasure to do business with you.
October 4, 2024
Superior Service, great selection of stock.
Great selection of stock, easy to navigate website to find what you need and online payment was seamless. The speed of responsiveness from order to collection was under 48hrs, super impressive. Thank you.
October 1, 2024
Great friendly customer service.
Great customer service, great app to order a vast amount of good quality products and prompt and quick delivery of your choice of products. Highly recommend OzSupply.
September 26, 2024
Order delivered promptly
September 19, 2024
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