EVEN WORSE THAN TICKETMASTER Accidentally booked the wrong venue for a touring gig. Messaged straight away to ask for a refund or to change the ticket. They said they couldn't do either. ABsolutely... See more
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See what reviewers are saying
I forgot to changed the registered post option and quickly gave them a call. The customer service told me no problem and to email them. I get an email two days later telling me it's too late and it ca... See more
You need to have. A section online and on the app where we can access and locate our tickets if something goes wrong like getting a new phone or email. I have just emailed the company as i have lost m... See more
Oztix doesn't give full refunds on CANCELLED events. Keeps a portion and doesn't give it back, they claim those services are not part of the ticket and can only refund the base amount. $24 is yet to b... See more
Amazing customer support/care
Amazing customer support/care, extremely helpful and polite
March 22, 2023
Unprompted review
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Extremely Unhelpful
I have anxiety and going to large events alone is extremely challenging for me, so when my all-time fav band came to town I asked one of my friends who helps me in these situations to attend with me. Through a mix up my friend failed to acquire a ticket.
My wife reached out to Oztix to explain the situation and ask if we could move the ticket to the Sunday show as my show was sold out, but Sunday had tickets still and my friend could attend with me so I could actually go.
Oztix's response was no, they have people on the waitlist for the sold-out show and I will be bringing more people, or in Oztix speak more $$$ I just need to switch the night, and still no. So now it's no show for me, we can't afford another ticket so it's just over. Thanks for literally nothing Oztix
March 2, 2023
Unprompted review
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