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Review summary

Created with AI, based on recent reviews

Evaluating 570 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, consistently praising its quality, compact size, and ease of use. Many highlight its portability, sturdiness, and comfort, making it suitable for various activities and users, including those with mobility issues. People appreciate the thoughtful design, which makes the chairs easy to assemble and disassemble. However, some customers experienced issues with delivery times, noting that orders sometimes took longer than expected or were shipped from China, contrary to their initial assumptions. A few reviewers also found the chairs initially stiff to set up or, in some cases, uncomfortable, with the front digging into their thighs. There were also isolated reports of chairs breaking on first use or difficulties with the return process.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the chairs for being compact,... See more

Quality

Customers consistently note positive experiences with quality, praising the chairs for being sturdy,... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the ease of assembly and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise the speed of... See more

Order

Users describe ambiguous interactions with order. While some customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered one chair and was so impressed, I ordered a second in anticipation of our weather finally getting a grip of itself and spending time together outdoors. Sadly the second chair had issue on... See more

Rated 5 out of 5 stars

Super portable chair, we searched the internet for lightweight /small chairs, but could not find any as good as these Ozzi chairs, they are a bit stiff to put up initially, better this than loose li... See more

Company replied

Rated 5 out of 5 stars

Saw the ads on Facebook and liked the compact nature of the chair while folded, while also allowing for a good relaxed posture while sitting in it. Relatively few steps to unfold and fold it, though t... See more

Company replied

Rated 5 out of 5 stars

I recently bought the Ozzi Gear chair and I’m genuinely impressed. It’s lightweight, compact, and incredibly easy to open, which makes a huge difference when my hands are already full with dogs, t... See more

Company replied


Company details

  1. Outdoor Furniture Store

Written by the company

Our mission is simple: Create compact gear that’s easy to carry, quick to set up, and tough enough to last a lifetime! Every product comes backed by our lifetime warranty, because we stand behind our gear and beside every customer who trusts it.


Contact info

4.2

Great

TrustScore 4 out of 5

553 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Nothing is as it seems.

Ordered their smallest camping chair , a bit surprised at the weight of it but ok set it up and immediately found it was impossible to get into beings as it was very low and even more difficult to get out of beings as there is no where to grip the only way was to tip it over and crawl out. It was also very uncomfortable to sit in. The no quibble return is a joke as one has to film every aspect of the item including the packaging and feet . The packaging has been disposed of so that’s it one has to return it in it’s original packaging obviously every obstruction in place to deter a return.Reading their advertising an 80 year old was asked is the chair suitable for him to get in and out of their reply was like everything else is over the top saying yes of course it is very suitable ..l can prove it’s not.
So l have wasted £80 dealing with a company who hold all the cards to deter the customer feeling valued. Everything is on their terms or no deal.

April 23, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Martin,

It sounds more than likely to me that you have not correctly set up your chair, as they are not as low as what you are describing and are very simple to get in and out of, as shown by the hundreds of real customer videos that we have all across our website.

Please follow this link to see how we suggest setting your chair up properly - https://ozzigear.com/pages/product-support-videos

In regards to getting up and out of your chair, we simply suggest placing your hands on the side pieces of the canopy and pushing yourself up and out. This is also another reason why we have made our chairs significantly higher up off the ground than any other compact outdoor chair on the market.

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Rated 5 out of 5 stars

Awesome chair and well made

Awesome chair and well made. It actually does what it says on the tin. Worth the money for sure.

April 23, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thanks for this great feedback on our chairs, Paul. All the best.

Rated 2 out of 5 stars

Not great setup

I bought two chairs and the first went together fine but the second chair was impossible to assemble. The part where you put the extension into the back fabric and pull would not happen even when my son who is an avid camper and young and strong tried. After many attempts we finally got it set up but we were not impressed with the difficulty of set up of this chair.
Because the first chair set up well it was something wrong with the second chair and I was very disappointed because I gave it to my son as a birthday gift and he lives in Canada and it was going home with him so cannot return it.
Frankly before packaging the chairs they should be set up to check they are fine.
I could not recommend them with this failure.

March 31, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Janet,

Thank you for leaving a review and allowing us to help.

The canopies of all brand new chairs are designed to be tighter at first, as they require a small break-in process, resulting in the chairs remaining strong, stable, and comfortable for the entire duration of the many years that you use them.

Here is a link that shows exactly how we suggest setting them up for the first time - www.ozzigear.com/pages/product-support-videos

Please follow this step by step, and you will have no troubles.

Rated 2 out of 5 stars

Disappointed

I ordered the lounger chair as I wanted something comfortable I could take out for the day . It was a long time coming but I have found it too difficult to put back in the bag. It is likely to be really well made but I’ve found it so hard to put away I haven’t taken it out. It was expensive so I asked for a refund and have been told because I used a discount code I can’t have a refund. I’m so disappointed. Don’t buy if you aren’t strong enough. It would be fine for someone strong and healthy

April 20, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi there! Have you watched our detailed "How TO Use" videos which shows you how to open your chairs for the first time?

Link - https://ozzigear.com/pages/product-support-videos

This should mitigate any troubles you are having with opening your chair for the firs time as they just require a small break in process.

Thanks!

Rated 1 out of 5 stars

I’ve paid £277.00 18 days ago with no…

I’ve paid £277.00 18 days ago with no details from Ozzie gear as to where my 2x lounge chair order is, they keep sending me marketing emails trying to sell more product but please understand this becomes annoying when they don’t send any updates for the order I have made and paid for ! It's now 12 working days and 18 days since I paid for my order! They now tell me after I emailed them asking for an update, the Lounger is out of stock and their warehouse will confirm delivery details this week. They sold me a product that was out of stock and didn’t tell me there will be a delay but they were happy to take my money, I hope they improve their communication with existing customers. It feels like their sales department don’t know what their warehouse is doing, I feel their warehouse is letting them down ! After not hearing or seeing any email about my order felt like they could be a scam.
Alan

April 21, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Alan,

Thanks for taking the time to leave a review and allowing me to clarify. We have a clear badge on the Lounger page (directly under the buy button) stating that there is a current delay with the Lounger chairs due to them going out of stock.

That being said, all stock has now arrived at the fulfilment warehouse and has undergone quality inspection in order to be sent out to all customers. Your order will be with you very soon and tracking details will be sent over to the email address that you used to place the order.

Please feel free to reach out directly to me via peter@ozziegear.com if you have any further questions that I can help you with. Thanks!

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Rated 1 out of 5 stars

False and misleading advertising

False and misleading advertising

We purchased two chairs and are somewhat happy with them. Our issue is with their clear false and misleading advertising. They clearly said that if we took a video and sent it to them they would send a free chair, no questions asked no hassles. This couldn’t be further from the truth and they have stalled and made up new rules as they’ve gone along. A total scam company and their advertised number is disconnected. Seems very much like an overseas company using the good name of Australia.

February 4, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Daniel,

In the email that we send to happy customers asking for a video review, we clearly say that we are happy to compensate for your time by sending out a free chair IF the video provided ends up being used on our website/ marketing.

If the video does not make the cut and is not used by our marketing team, then no free chair will be provided.

I would encourage you to reach out to our support team to identify whether or not the knock back was due to something small like wind noise etc.

All the best!

Rated 5 out of 5 stars

Ozzi gear chairs excellent at -20C

Ozzi gear chairs are simple to put together elegant very comfortable and even sturdy in the snow and -20C while watching ice canoe races for 4 hours ! Love them The service was quick in delivery and I live the carrying case Great company

February 15, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thank you for this fantastic review on our product & brand Becca. Absolutely love to hear it!

Rated 5 out of 5 stars

These are good!

These are good, sturdy chairs. Compact, easy to assemble after a couple of goes (takes a couple of cycles to loosen up the mechanism on the back struts). They arent the cheapest, but thats what gives me the confidence that they will last longer - they arent made with the cheapest material or are the cheapest design. So far so good!

April 12, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thank you for taking the time to leave such an awesome review, Glen. Super happy to hear that you are happy!

Rated 5 out of 5 stars

Good sturdy chair which gives much more…

Good sturdy chair which gives much more support than the typical camping chair - a good choice for those of us with a few more years under our belts!
Excellent customer service from Ozzi as well

April 20, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Love to hear this, Donna. Thank you for taking the time to leave a review!

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Rated 5 out of 5 stars

Very convenient

Very convenient. We took them to the beach for our first go, and they were fantastic. Comfortable, and so convenient to carry & pack away. The longer legs at the back need a bit of arm strength to lock in place at the moment but I'm sure that will get easier with use.

April 8, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thank you for leaving a review, Sue, and that is completely correct. The chairs will become a lot easier to open and close once they've been broken in after a few uses. All the best.

Rated 5 out of 5 stars

Love my little chair!!

Very comfortable, light but strong chair!! Easy to order .. great communication from company. Excellent colour choices!! Love it!!

April 20, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thanks for taking the time to leave such an amazing review, Erika. All the best!

Rated 5 out of 5 stars

A great little chair.

My wife recently bought me an Ozzi Gear chair and I absolutely love it. I love hiking but I'm getting on a bit and these days I need a chair rather than sitting on the ground. My previous folding chair weighed a ton and wasn't really easy to use. This one is small, light and easy to carry. It's easy to set up - even with my arthritic hands -but it's also really sturdy. Most of all it's really comfortable.

April 20, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Love to hear that you enjoy using our chairs, Christopher. That's exactly what they were made for. All the best.

Rated 5 out of 5 stars

Small in size big in use

Small in size, but big on rapid setup, comfort and ease of use. Purchase was quick process and support was spot on.
Highly recommend

April 19, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thank you for taking the time to leave us an amazing review on our product and customer support. Thanks.

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Rated 5 out of 5 stars

I love my Ozzi Gear Loungers

I love my Ozzi Gear Loungers. They compact up nice and small in their own carrying pouch, not taking up much space. They are lightweight and super strong due to its alloy metal construction. The height is perfect for getting out of them and the adjustable head pillow makes it even more comfortable. The really nice feature is the windscreen on your back keeps you cool.
I bought the sand mats that slide onto the bottom of the chair for all my beach days.
Also bought the foldable foot stool when I really want to kick up my feet. It it also doubles has a table for snacks too!
I can't wait for summer car shows and beaches with these!
Shane from Canada

April 18, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thank you for leaving such an amazing and in-depth review on our Loungers Shane. It sounds like you are using them exactly how we intended them to be. All the very best.

Rated 5 out of 5 stars

I recently got this Ozzi Gear chair

I recently got this Ozzi Gear chair, and honestly… I didn’t expect to like it this much.

The main reason I bought it was because I was tired of carrying those bulky, heavy foldable chairs that just feel like extra luggage. This one is completely different ,it weighs around 1.5 kg and folds down to almost the size of a water bottle, so it’s super easy to carry anywhere.

Using it is actually so simple. I can set it up in just a few seconds, and it’s ready to relax. whether I’m on a hike, at the beach, or just sitting in the park. It’s one of those things you actually end up using because it’s so convenient.

Compared to my old chair, this is a huge upgrade. No more dragging something heavy, no awkward carrying, no wasting time setting it up. It’s lightweight, compact, and still surprisingly comfortable and sturdy.

If you’re someone who loves being outdoors but hates carrying extra weight, this just makes everything easier.

Small thing… but such a big difference.

April 18, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thank you for leaving such an amazing and in-depth review on our compact Ozzi outdoor chairs. Super happy to hear that you are happy with the product that you've purchased and that you have had a great experience with our brand.

All the best.

Rated 5 out of 5 stars

Ozzi lounge chair

Absolutely.Game changer for the campervan super comfy loads of support , super lightweight. Great warranty.
Very study

April 18, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thanks for such a great review on our Loungers Stewart.

All the best!

Rated 5 out of 5 stars

Convenient, compact and comfortable

A very compact but sturdy and comfortable chair. Doesn’t take up too much room in the boot so travels everywhere with me. So convenient.

April 18, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

That's exactly why we built these! Thanks for leaving a review.

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Rated 5 out of 5 stars

I have 4 Ozzi chairs and 2 Ozzi…

I have 4 Ozzi chairs and 2 Ozzi loungers. High quality products and they are so compact that I always have them in my car. Customer service has been fantastic. The 1 time I had a concern with one of my chairs, I received a prompt response and my concern was dealt with.

April 17, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Teresa,

Thank you for leaving such an amazing review on both our Ozzi outdoor chairs and loungers. Happy to hear that you are now a long-time customer of our products. All the very best.

Rated 1 out of 5 stars

Buyer Beware, Inferior Product and no Customer Service

I purchased two new chairs which were quite expensive thinking I was buying a quality poduct. I opened one and proceeded to use it. I was in my shed on a flat concrete floor. Within less than 30 minutes, the chair support bracket broke, rendering the chair useless.
I contacted Peter form Ozzie. He asked me to take pictures of the damaged chair and send them in, which I did. He then stated I did not have to send in the damaged chair and he would refund me. More than two months later and still no refund. Do not buy from this company. Not only are their products inferior their customer support is non existent. Still waiting for my refund

January 30, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Adam this is Peter here.

Regarding the product breakage, this can happen simply due to the amount of chairs we produce BUT is also why we back our products with a LIFETIME WARRANTY. Our current failure rate is also less than 0.02% due to the on-going RnD we conduct on every new batch of products.

If any of our products ever break we stand behind our customers and send either a brand new unit at no cost or provide a full refund.

In regards to your refund, this would 100% have been actioned but on the odd chance that something didn't line up on the backend, I encourage you to email me directly so that I can look into this for you and identify what has gone wrong so that it can be amended ASAP.

Thankyou!

Rated 5 out of 5 stars

Light, compact and strong chairs with multiple uses

We are enjoying our two Ozzi Gear chairs, taking them on holiday with us and when we hike and bike. We’ve also found them very handy if accommodation has uncomfortable chairs. They were a gift to one another for a special wedding anniversary and we find them super compact, strong, well made and comfortable. So much easier to fit in the car!!! Only reservation was the long time they took to arrive, nearly a month. Thankfully they got here just in time for our special holiday. We also received the mats which look strong but we haven’t yet used.

April 17, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thanks for taking the time to leave us an amazing review, Sandra. Hope you got some amazing use from your chairs on that holiday. All the best.

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