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Review summary

Created with AI, based on recent reviews

Evaluating 570 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, consistently praising its quality, compact size, and ease of use. Many highlight its portability, sturdiness, and comfort, making it suitable for various activities and users, including those with mobility issues. People appreciate the thoughtful design, which makes the chairs easy to assemble and disassemble. However, some customers experienced issues with delivery times, noting that orders sometimes took longer than expected or were shipped from China, contrary to their initial assumptions. A few reviewers also found the chairs initially stiff to set up or, in some cases, uncomfortable, with the front digging into their thighs. There were also isolated reports of chairs breaking on first use or difficulties with the return process.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the chairs for being compact,... See more

Quality

Customers consistently note positive experiences with quality, praising the chairs for being sturdy,... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the ease of assembly and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise the speed of... See more

Order

Users describe ambiguous interactions with order. While some customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered one chair and was so impressed, I ordered a second in anticipation of our weather finally getting a grip of itself and spending time together outdoors. Sadly the second chair had issue on... See more

Rated 5 out of 5 stars

Super portable chair, we searched the internet for lightweight /small chairs, but could not find any as good as these Ozzi chairs, they are a bit stiff to put up initially, better this than loose li... See more

Company replied

Rated 5 out of 5 stars

Saw the ads on Facebook and liked the compact nature of the chair while folded, while also allowing for a good relaxed posture while sitting in it. Relatively few steps to unfold and fold it, though t... See more

Company replied

Rated 5 out of 5 stars

I recently bought the Ozzi Gear chair and I’m genuinely impressed. It’s lightweight, compact, and incredibly easy to open, which makes a huge difference when my hands are already full with dogs, t... See more

Company replied


Company details

  1. Outdoor Furniture Store

Written by the company

Our mission is simple: Create compact gear that’s easy to carry, quick to set up, and tough enough to last a lifetime! Every product comes backed by our lifetime warranty, because we stand behind our gear and beside every customer who trusts it.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

562 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered 10 days ago and still in the…

Ordered 10 days ago and still in the dark. I put an order in 10 days ago and no receipt of order, just lots of messages about whether I still wanted to order! However they had taken my money ! After emails from me they said they had my order and I would get an update "soon". ( why not then?) Still waiting with NO receipt of my order, like you get from every other supplier immediately you order with details of where it is at and how you can track it. If it wasn't for all the other reviews I would think this is a scam

March 10, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Alison,

Can you please email me directly via peter@ozzigear.com so that I can look into your order? I will need either the email address under which you placed the order or the order number, which you should have received through email after the order was placed. I suspect you likely did NOT put your email address into the order at the time of placing the order, hence why there would be this misunderstanding.

In this case, I would need your full name as I can do a search that way.

We have over 50,000 customers worldwide and definitely not a scam. I'm happy to help!

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Rated 5 out of 5 stars

Love my Ozzi chair

I opened my Ozzi Gear chair and was firstly so pleased how light it was. I wanted to be able to set this up myself. I had trouble pulling the back legs up the first time, my son had to help me but by the fourth time I could do it myself. I love the size and how sturdy the chair is. I know I will love it!!

March 21, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Linda,

Thank you for the honest review. The first time you set up your Ozzi Gear chairs, the final extensions will be a little bit tighter due to the canopy still needing to be broken in. Once you have done this and used the chair for about 24 hours, they will be super simple to use on every other occasion moving forward. Hope you love the new chair!

Rated 1 out of 5 stars

Purchased 2 chairs with a discount code…

Purchased 2 chairs with a discount code of $15 off, I wasn’t happy with the product when it arrived so asked to return them, company is refusing the return as I used a discount code at purchase. I thought I had a 45 day return if I wasn’t happy. Chairs are very small and dig into your back.

March 21, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Sarah,

We are very transparent in our refund policy that if a discount code is used at the time of purchase, the refund window is voided. We do this as we pay for the postage and all other expenses in order to get the product to you in the first place.

If a discount code is used on top of the order, it makes it unfeasible for us to accept a return.

PLEASE NOTE - this does NOT affect product bought in a bundle deal, only those that have a manually inserted discount code.

Thank you.

Rated 5 out of 5 stars

Even my sausage fingers can work these!

I watched videos, read reviews and researched for some months before finally buying 2 ozzie waterbottle sized chairs for myself and my husband. Luckily postage was fast as I had an outdoor festival event coming up and it arrived just in time. What do you know, we happened to set up right next to someone with the same chair! And we were all still feeling quite comfortable at the end of the 2 or so hours. My sausage fingers were able to set up and pack down the chairs easily. No more low chairs which I can no longer get up and down from anyway. No more broken chairs. No more large chairs that are completely impractical to cart around. Seriously I haven't regretted this at all.

March 21, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Raewyn, super happy to hear that you've had a very positive experience with our Ozzi outdoor chairs. They certainly are much easier for you to carry around and use at events and anything outdoors.

Also, how fantastic that you are able to find some other people with the our chair too. They definitely are getting very popular. Thank you.

Rated 5 out of 5 stars

I have ordered 2 chairs

I have ordered 2 chairs, one was defective…
After sending pictures of the chair to the company, they responded immediately ans send me another chair…
No fussy,no delay, fast and furious….!

March 6, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Louis,

Thank you for the great review & sorry about the faulty product.

This happens from time to time, especially at the volume that we are currently producing. This is, however, the exact reason as to why we cover all of our products with an extensive lifetime warranty. If anything ever goes wrong, we are more than happy to help our customers.

Thanks!

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Rated 4 out of 5 stars

The chair is sturdy

The chair is sturdy, light, well made and folds up nice and small. It is worth getting the ground sheet to tuck the legs into to keep them clean

March 20, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thanks for the great review, Hilary. Happy that you love both the chair and the ground sheet.

Rated 5 out of 5 stars

Great customer service

Great customer service. Had an issue with one of our chairs. Contacted Peter and chair was replaced without question. Would definitely recommend based on great communication and customer support.

March 20, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thanks for the great review, Mark. Always more than happy to help.

Rated 5 out of 5 stars

Purchasing our chairs from OzziGear has been tops!

Purchasing our chairs from OzziGear has been a great experience. A well constructed, easy to erect compact chair we can use beach, bush, watching grandkids play sport. Easy to keep in the car wherever we go.

March 19, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thanks for the fantastic review Nikki, and excellent use case. So many customers use our chairs at weekend sports to watch the kids or grandkids.

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Rated 5 out of 5 stars

So incredibly easy to carry and use

So incredibly easy to carry and use. We bought the Ozzi Gear chairs to take with us to music festivals and they are the perfect size to carry around. Absolutely love them.

March 18, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thank you for the great review, Sandra. Happy to hear that you have found such an excellent use case for our chairs.

Rated 5 out of 5 stars

Awesome product, seriously.

Awesome product, seriously.
Finally, a product that lives up to the hype and delivers what has been said about it. Genius.

February 21, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thanks for the great review Hilton.

Rated 1 out of 5 stars

If it seems too good to be true, it is…avoid at all costs

Despite offering a hassle free 45 day full refund, customer services take 6 days to respond .
When you say they are bigger than any water bottle you have ever seen and are heavier than expected AND difficult to get out of they suggest you may not have put it up correctly.
They then tell you that their chairs make excellent gifts, or resell as they are so popular…
They say that return postage is in their policies and I have asked where it says this on the website.
It shipped from China, not Australia.
Then they demand photos…
Anything to put you off returning them.
Now an email which explains why so many AMAZING REVIEWS

Hi Susan,

Just a quick reminder—we’re still giving away FREE Ozzi Outdoor Loungers in exchange for a video review. Our stock is limited for this & once gone, it’s gone.

It's super easy. All you need to do is:

Record a high-quality video of you reviewing your Ozzi Outdoor Chair in an your chosen outdoor setting
Upload your video HERE + leave us a review on our Trust Pilot account HERE
Once done, simply send Joe an email to confirm via
Can’t wait to see what you’ve got. Upload your video now or hit reply if you have any questions.

From the Ozzi Gear Team
Peter & Adalia

March 17, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Susan,

1. I reply to all emails daily via peter@ozzigear.com & support@ozzigear.com do their best to reply to all customers within 24-48 hours

2. Return postage for a returned item is paid for by the customer as we happily pay for the postage to get the product to you.

3. We request the items be returned to Australia as this is where our main warehouse is located. We have only shipped directly from our manufacturing facility over the busy season due to the crzy amount of demand our chairs came under.

4. Ofcourse we need photos in order to verify the return to ensure you haven't destroyed the product...

None of this is too put you off a return, its just procedure to help with getting a satisfactory outcome on both sides.

And regarding the email sent to customers about the Free Lounger. We have just recently announced this program to our customers in order to give them the chance to WIN a Lounger. This is part of us giving back to our community and NOT open to anyone who is not a customer.

Rated 5 out of 5 stars

Love my new camping chair

It’s compact, light, easy to use and comfortable. What more could you want?

March 17, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

That is excellent to hear, Mel.

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Rated 5 out of 5 stars

YOUR Ozzie Gear chairs worth the money REVIEW


YOUR REVIEW - Small and light and surprisingly comfy. I love these chairs now that I’m older I was struggling to carry my regular camping chairs any distance and last camping trip I was unable to carry my chair down to the creek. With these Ozzie Gear chairs being so compact and light I can carry them anywhere. I love these chairs and theybag they come in too ! They are easy to put up and pack up well worth the money I brought 2 and would recommend them to anyone looking for chairs that are easy to carry ,pack and are comfy

March 17, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thanks for the great review and taking the time to copy and paste your review from the website to Trust Pilot! Much appreciated Susan!

Rated 3 out of 5 stars

Good product, may wait a few weeks for delivery and after sales review program seem dishonest

Love the chair! It look weeks to arrive after my order which is worth considering before you place an order as I nearly didn't get it in time for my trip. After first couple of times of setup got much easier to setup as advised in the instructions. Used for the Melbourne GP and was perfect for travel. Well worth the investment, I am a bigger guy and find it comfortable and confident it will hold me up.

After my purchase I was asked to make a video to review it and could receive a bonus chair. I suspect this is driving many of these reviews. I know the prospect of the free chair had me interested. I did my review here and a video and but after that got no response for weeks. Then chased, got a reply but they asked for another video, with specific asks around comparison to bulky chairs etc. Just creates a false impression as it stops being a review. I can't say I believe they will send a bonus chair.

January 15, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Love to hear this Colin!

Rated 5 out of 5 stars

Great chair

Great chair. I've not used it outdoors yet but I had no trouble assembling it and packing it away. I expect it to be ideal when I go out with a fungi foraging group, and for whale and bird watching.

March 9, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thanks for leaving a review Cathy!

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Rated 5 out of 5 stars

Good chair & great communication

Good chair, great communication.
Super easy to set up once you've watched the video, really impressed with how compact they get. Peter and the team are also really good at communicating delays, and turned a concern into a super positive experience.

December 20, 2025
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thanks for the fantastic review Alex! Happy to hear we could excel in both areas! All the best

Rated 5 out of 5 stars

I finally got to use my new chairs at…

I finally got to use my new chairs at WOMAD music festival this weekend. They were perfect. Easy to carry, assemble and move when we needed to chase the shade. Really happy with my purchase.

March 8, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

What a great way to spend WOMAD! Thankyou for the great revew Karen!

Rated 5 out of 5 stars

Great little chair

Great little chair. Reasonably light and very compact, like description. And surprisingly, really comfortable. As expected, the backrest extension poles were a bit hard to pull out the first few times, but are getting easier with every use. We'll get a lot of use out of these two chairs. Highly recommend.

March 7, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Really appreciate this review on our product Kris!

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