P Louise Reviews 

162
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, friendliness, and welcoming attitude, making every interaction positive and memorable. Many people highlight the overall user experience as amazing and enjoyable, particularly for events and activities, noting the well-laid-out environment and engaging decor. Reviewers are also impressed with the quality and value of the products, often finding them delightful and suitable for gifts. However, some customers also noted significant issues with order fulfillment, including missing or incorrect items, and products arriving damaged or with short expiry dates. A few other people also felt that customer service was unresponsive or unhelpful when problems arose, leading to frustration and unresolved issues.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery. Many customers express disappointment... See more

Staff

Consumers find staff to be exceptionally positive, with many reviewers highlighting their helpfulness,... See more

Order

Reviewers express significant dissatisfaction with their orders, citing issues such as missing items,... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as awful and the worst... See more

User experience

Users describe positive interactions with user experience, with many finding it amazing and well-laid out,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely MAGICAL!! Excelled our expectations! We only booked the basic package but felt like VIP’s anyway. Amazing value, products and environment. But the team were truly special. From the secur... See more

Rated 5 out of 5 stars

We have visited for the first time. It was a Christmas experience that we attended all the staff were very friendly and welcoming & happy to help us with any questions. Staff extremely helpful and we... See more

Company replied

Rated 5 out of 5 stars

Amazing experience at p Louise .. would recommend ! Really reasonable prices and staff great with all the kids .. came here for my daughters birthday .. special mention to Harvey doing the kids make... See more

Rated 5 out of 5 stars

I ordered my items after midnight and they were ready for click and collect the same day, before 12pm. Everything was in my box, including the free lip oil holder. Great service and all packaged bea... See more



Contact info

3.8

Great

TrustScore 4 out of 5

162 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(162)

136 reviews in the last 12 months

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Rated 1 out of 5 stars

Made a £90 order and the gift pass the…

Made a £90 order and the gift pass the plump which came with the order doesn't even have any product inside. What a joke.

May 15, 2026
Unprompted review
P Louise logo

Reply from P Louise

Hi Eunice,

We’re so sorry to hear about your experience with your order. This definitely isn’t the experience we want for our customers.

Please can you reach out to our customer service team at help@plouise.co.uk or info@p-louise.com with your order details, and we’ll be happy to look into this for you as quickly as possible. 💖

Thanks,

PLouise Team

Rated 5 out of 5 stars

A girl's dream!

A girl's dream!! My girls had a wonderful time from the entertainment to the food to the lovely, welcoming and friendly staff.

Would definitely visit again.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

It was so good and fabulous and maddie…

It was so good and fabulous and maddie was super helpful and kind to me and my friend and I would definitely come back here and we did the body mist with maddie and it was so good and she was a great help and I would come back for my b-day next year xxxxx ❤️🌹🌸🌺

May 2, 2026
Unprompted review
Rated 1 out of 5 stars

I do not recormend a body scrub me and…

I do not recormend a body scrub me and my faimly have all used it and we had ichy rashy skin burthday cake 1 do not recormend .!

April 30, 2026
Unprompted review
P Louise logo

Reply from P Louise

Hi Megan,

We’re really sorry to hear about your experience — that’s definitely not what we want for you or your family. Thank you for bringing this to our attention.

Please could you reach out to us at help@plouise.co.uk with all details relating to your order so we can look into this further so we can support you.

We’d really like to understand what happened and help resolve this for you.

PLouise Team

Rated 5 out of 5 stars

This place is ace

It was absolutely amazing - my daughter absolutely loved it and Kizzi was very helpful - all the staff were ace and made the day really fun

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Absolutely loved the body mist experience - the 2 girls who looked after us (their names began with M) were amazing and ao good with the children! Highly recommended

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

Dodgy company with poor service

I booked tickets for the P Louise experience as an Easter surprise for my daughter, along with a gift box and booked accommodation since we don’t live nearby.
The company contacted me just over one week before Easter to say they made a mistake and are not open on Easter. They said they should not have realised tickets for this day.
Despite four followup emails detailing our inconvenience and requesting a full refund (for the tickets), they only partially refunded, withholding the admin/booking fee even though this was entirely their error.
If this is how they treat customers when at fault, I strongly advise against booking. Their service was shockingly dismissive, ignoring the disruption caused, and denying a full refund which violates the Consumer Rights Act 2015. I am not normally someone who gets so annoyed but the amount this cost my family and then to be told we would not get a full refund (when not our fault) is awful.

April 5, 2026
Unprompted review
P Louise logo

Reply from P Louise

Hi Sarah,

Thank you so much for taking the time to share your feedback with us, we really do appreciate it. I’m very sorry to hear that you remain dissatisfied, particularly given the inconvenience this situation has caused for you and your family.

As confirmed in our email correspondence, we have issued a full refund for your tickets. The booking fee, however, remains non-refundable in line with our third party terms and conditions.

We completely understand how disappointing this must have been, especially as it affected your plans, and we are truly sorry for the disruption caused.

Kind Regards
P.Louise Team

Rated 5 out of 5 stars

We had a wonderful day

We had a wonderful day. Everyone was so helpful. Especially Maddy on the perfume mist counter and Nathan on the lip oil counter. Definitely go again 💖💖💖💖💖💖💖💖

April 6, 2026
Unprompted review

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