Absolutely MAGICAL!! Excelled our expectations! We only booked the basic package but felt like VIP’s anyway. Amazing value, products and environment. But the team were truly special. From the secur... See more
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No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 2 weeks
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Made a £90 order and the gift pass the…
Made a £90 order and the gift pass the plump which came with the order doesn't even have any product inside. What a joke.

Reply from P Louise
What an amazing day for my…
What an amazing day for my granddaughter birthday. Staff where great thank you
What a beautiful day for my little…
What a beautiful day for my little girl. She loved the entertainment, the food was lush and the nutty ice coffee was sensational!
A girl's dream!
A girl's dream!! My girls had a wonderful time from the entertainment to the food to the lovely, welcoming and friendly staff.
Would definitely visit again.
It was so good and fabulous and maddie…
It was so good and fabulous and maddie was super helpful and kind to me and my friend and I would definitely come back here and we did the body mist with maddie and it was so good and she was a great help and I would come back for my b-day next year xxxxx ❤️🌹🌸🌺
Had the best day at the P.Louise…
Had the best day at the P.Louise experience! Made a body spray and the staff were excellent and very helpful!
I do not recormend a body scrub me and…
I do not recormend a body scrub me and my faimly have all used it and we had ichy rashy skin burthday cake 1 do not recormend .!

Reply from P Louise
This place is ace
It was absolutely amazing - my daughter absolutely loved it and Kizzi was very helpful - all the staff were ace and made the day really fun
Everyone was super friendly and the…
Everyone was super friendly and the food was amazing
Great experience for girls
Maddie - lovely with the kids.. great experience for girls thoroughly enjoyed it
Amazing day for my nieces birthday…
Amazing day for my nieces birthday defoo recommend.. its a little girls dream .. staff are so friendly and food is amazing
Will be returning
My daughter has been to the gloss in…
My daughter has been to the gloss in the garden experience and made her own body mist. Maddi was brilliant and generally, weve loved the whole experience. Thank you!
Gloss in the garden body and hair mist…
Gloss in the garden body and hair mist experience was cute
Maddie and isha were really helpful and chatty!! 🥰
1st time experience for my 10 years old…
1st time experience for my 10 years old daughter and she's loved it
Great experience my 10 year old has…
Great experience my 10 year old has absolutely loved it, all staff have been amazing 🩷
My daughter loved the whole experience
My daughter loved the whole experience.
She loved the theming and all the pink decor and it was so worth a four hour journey.
Amazing experience for my 11 year old…
Amazing experience for my 11 year old daughter!! Totally exceeded our expectations!!
Amazing experience
Absolutely loved the body mist experience - the 2 girls who looked after us (their names began with M) were amazing and ao good with the children! Highly recommended
Dodgy company with poor service
I booked tickets for the P Louise experience as an Easter surprise for my daughter, along with a gift box and booked accommodation since we don’t live nearby.
The company contacted me just over one week before Easter to say they made a mistake and are not open on Easter. They said they should not have realised tickets for this day.
Despite four followup emails detailing our inconvenience and requesting a full refund (for the tickets), they only partially refunded, withholding the admin/booking fee even though this was entirely their error.
If this is how they treat customers when at fault, I strongly advise against booking. Their service was shockingly dismissive, ignoring the disruption caused, and denying a full refund which violates the Consumer Rights Act 2015. I am not normally someone who gets so annoyed but the amount this cost my family and then to be told we would not get a full refund (when not our fault) is awful.

Reply from P Louise
We had a wonderful day
We had a wonderful day. Everyone was so helpful. Especially Maddy on the perfume mist counter and Nathan on the lip oil counter. Definitely go again 💖💖💖💖💖💖💖💖
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