P1 Travel Reviews 9,565

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, with many highlighting the timely delivery of tickets and clear communication. People frequently mention receiving their tickets well in advance, often with excellent seat locations, contributing to a seamless and enjoyable user experience. Many consumers express their intention to use the service again due to the positive overall experience. However, some customers also noted concerns regarding pricing, with a few feeling that tickets were overpriced, especially when compared to face value or local costs. A small number of people were dissatisfied with certain "hospitality packages," describing them as not meeting expectations or being inconveniently located. Additionally, a few reviewers experienced issues with seating arrangements upon arrival or found the communication regarding specific event rules to be misleading.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent communication, timely ticket... See more

Order

Clients share positive opinions on order. Many customers report receiving their tickets on time, often a few... See more

Location

Customers consistently note positive experiences with location, often praising excellent stadium seats and... See more

User experience

Consumers find the overall user experience to be very positive. Many describe it as smooth, seamless, and... See more

Price

Reviewers highlight ambiguous aspects of price. Some customers found tickets to be overpriced, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would highly recommend. Purchased tickets for AC Milan, recieved them the day before the game, great seats, and got 5 together! also gave us fast track entry, which we weren’t expecting, nor did we pa... See more

Rated 5 out of 5 stars

Part of me was concerned when booking, however it definitely worth it! From UK and booked tickets only for Napoli vs AC Milan. I received email update that the game had changed, slightly concerned... See more

Rated 5 out of 5 stars

They helped me get 2 tickets to the Barcelona vs. Espanyol match. The process was very easy and they did a great job setting expectations regarding timing of when tickets would be received. They sent... See more

Rated 5 out of 5 stars

We booked a trip to Liverpool through this organization for the Everton - Liverpool match. Everything was well-organized, with great communication via email. The hotel vouchers and match tickets arriv... See more


Company details

  1. Event Ticket Seller
  2. Sport Tour Agency

About P1 Travel

Written by the company

24/7 Event Emergency Hotline Event Guarantee Largest Official Ticket Reseller

P1 Travel gives you the opportunity to attend your favorite sports or music events anywhere in the world.

We ensure you of the best possible experience, thanks to our official partnerships with the biggest international football clubs, event venues, and sports tournaments.

With a wide range of official tickets and travel packages, we'll take you to the event of your dreams!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent seat as promised

The ticket arrived a week before the game for Napoli v Milan. The seat was excellent and as advertised. Good communication and I have another booking where I hope for the same excellent seat and experience.

April 6, 2026
Rated 2 out of 5 stars

The match itself was excellent, the VIP experience was a disappointment

The match itself was excellent. However the promised VIP experience besides the match was a disappointment. We were offered a lunch ( between 12:00 and 16:00 ) on the day of the match ( 20:45 ) about 45 minutes away from the stadium. We were not able to enjoy this lunch as we were visiting Pompeï and Vesuvio during the day. We assumed to have dinner just before the match in the stadium or nearby when we bought the tickets.

April 6, 2026
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Reply from P1 Travel

Dear Erik,

Thank you for sharing your feedback. We’re delighted to hear that you enjoyed the match, but we’re truly sorry that the VIP experience didn’t meet your expectations.

Our hospitality packages for Napoli include an off-site lunch arranged by official partners, which is why it takes place at a designated restaurant in the city between 12:00 and 16:00 and not at the stadium in the evening. This information is included in the information booklet sent beforehand, but we understand that this may not have matched your expectations when booking.

Your feedback is valuable, and we will continue improving how we communicate these details to ensure everything is clear for our customers upfront. If there’s anything else we can assist you with, please let us know via info@p1travel.com.

Kind regards,

Rated 5 out of 5 stars

Napoli vs AC Milan

It was my 1st time at the Stadio Diego Armando Maradona and as a passionate lifetime supporter of Napoli FC it was truly an amazing experience one which I will never forget.
Unfortunately the price of the ticket was way over priced but I understand this is the nature of the matter.
As I'm staying in Italy until the end of the current Serie A season I've obtained a Napoli Fidelity Card which enables me to purchase tickets,in great viewing sections,at the local cost.
That said I'm still appreciative of the opportunity through P1 Travel ticket service to be able to attend a football match at this great stadium

Carlo

April 6, 2026
Rated 3 out of 5 stars

The seats were good and as promised…

The seats were good and as promised however the price of the tickets were super expensive - especially considering the stadium wasn’t even sold out and there were empty seats. Also the uber coupon was €7.50 which was pointless when Ubers to and from the ground were €45 minimum.

March 30, 2026
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Reply from P1 Travel

Dear Toby,

Thank you for your honest feedback. We’re glad to hear that the seats met your expectations, but we completely understand your concerns about the pricing and the Uber voucher.

As an official and authorized reseller, our prices include more than just the ticket – they reflect guaranteed access, even when availability is uncertain, plus the service and support to ensure a smooth experience. This gives peace of mind for fans who don’t want to risk missing out, especially around high-demand matches. That said, we understand it can feel expensive when you notice empty seats in the stadium.

Regarding the Uber voucher, we appreciate your comment and will review how we can make these extras more meaningful in the future. Your feedback is valuable to us, and we’ll use it to improve.

Rated 5 out of 5 stars

Highly recommended

The booking process is very simple. Excellent service – good and precise information sent by email at the right time. Not cheap, but worth it.

March 30, 2026
Rated 5 out of 5 stars

Concerned at first but exceeded expectations

Part of me was concerned when booking, however it definitely worth it!
From UK and booked tickets only for Napoli vs AC Milan.
I received email update that the game had changed, slightly concerned because we had only booked a 5 night stay but it was still within our time there.
We received our tickets 6 days before the event to allow us to print them out.
Got there with no issues, it was easier than getting in stadium in the UK, just remember to take ID (or at least a photo on your phone)

April 6, 2026
Rated 2 out of 5 stars

We bought tickets to a Napoli fc match…

We bought tickets to a Napoli fc match including hospitality. They disclosed it was offside, we anticipated something across the street or near the arena. It was many hours before the game, way across town and was literally a random restaurant and a pizza, appetizer and a drink at a table with nothing related to the match nearby or around. We only saw one other supporter. It was very strange. If you want to use this company to buy the tickets only, thats fine, but steer clear of the "hospitality package".

March 30, 2026
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Reply from P1 Travel

Dear Sean,

Thank you for sharing your experience with us. We’re glad you enjoyed the match itself, but we’re truly sorry to hear that the hospitality didn’t meet your expectations.

Our hospitality packages for Napoli are provided by official partners, and while they include a local dining experience with food and drinks, we understand this may have felt disconnected from the match atmosphere you anticipated.

Your feedback is extremely valuable, and we will review how we present these packages to better manage expectations and explore ways to improve the overall experience.

We appreciate your honesty and will use this input to make our services better.

Rated 4 out of 5 stars

Game was great and seats were…

Game was great and seats were excellent. The dinner location wasn’t close to the stadium and the restaurant just brought out food without questions which was a little odd.

March 30, 2026
Rated 3 out of 5 stars

The tickets for the game were great and…

The tickets for the game were great and I’m happy with the way that was dealt with.
My only disappointment was the meal beforehand, the game was a 8.45pm kick off so I was expecting the meal to be sometime between 4-7.30pm etc.
However I was emailed a few days before saying the meal was 12-4pm but we only arrived in Napoli just before 3pm.
We rushed to the restaurant with our suitcases etc only to find out last orders were 2.45pm and they closed at 3.30pm
Therefore we missed out on the meal

March 30, 2026
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Reply from P1 Travel

Dear Robert,

Thank you for sharing your feedback. We’re delighted to hear that you enjoyed the match and that everything regarding the tickets went well.

We completely understand your disappointment about the meal experience. The timings for hospitality are set by the official organizer and the restaurant, and unfortunately, these are often scheduled much earlier on match days due to local logistical arrangements and security protocols.

We realize this was inconvenient for you, especially as you were traveling and only arrived in Naples shortly before closing.

Your feedback is extremely valuable, and we will certainly review how we can communicate these details even more clearly in the future to help avoid similar situations.

Rated 5 out of 5 stars

I found my tickets very easily

I found my tickets very easily. I took them in urgence at the last minutes and it works well. The communication was good with the acknowledged of receipt by emails. You can trust P1 they are very serious

April 4, 2026

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