My package entered P2P’s network on August 19. It is now September 2. P2P makes a bold claim about its “cutting-edge” logistics. Apparently, delivering a package to a UPS Store during pos... See more
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See what reviewers are saying
TeePublic has switched from the US Postal Service to this company, which has been a nightmare. P2P delivered to the wrong building in my apartment complex. I have no idea which apartment in that build... See more
As with many others my parcel is stuck at Venlo with status “site scan”.. Terrible service, parcel should have been delivered 13th of october (7 days ago), and there are no updates.. customer support... See more
Company replied
It‘s incredible. I ordering on 24th of February some Sport clothes from UK. The customer was very fast. The order was delivered to p2p mailing on the same date, but since the 28th February nothing h... See more
Company replied
Company details
Information provided by various external sources
P2P is the international parcel delivery company that covers every corner. We are the safe pair of hands that get your customers’ deliveries to them through our truly global, innovative delivery service. Established in 2009, we are a group of passionate logistics experts who work tirelessly to support e-commerce retailers break down the barriers of international trade, providing parcel delivery services to over 200 countries. We offer a choice of delivery solutions allowing our customers to offer flexibility to theirs. Our P2P TRAKPAK service is the first global tracked delivery solution designed specifically to support e-commerce. We also offer P2P EXPRESS, P2P RETURNS, and P2P UNTRAK, our reliable untracked service. Our strong partnerships with final mile delivery partners across the world means we can get your customers’ parcels to them wherever – and whenever – they need them. We never stand still. And our innovative IT platform lets us talk to your customers in their own local language, meaning we truly offer a quality, global delivery service. Customer care is at the heart of our business. Everything we do is to help our customers because we truly care about the relationship you have with yours.
Contact info
P2P, Dunton Distribution Centre, Christy Way, SS15 6TR, Basildon, United Kingdom
- 01268 533114
- info@p2pmail.co.uk
- p2pmailing.co.uk
1.2
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Stuck in Venlo NL forever now
Stuck in Venlo NL forever now. It’s almost 1st of October and was supposed to reach today at MAX, and my package hasn’t even left venlo since the 24th of September. Was the package lost? I need an answer please.
HUT1860GB05091508401
September 30, 2021
Unprompted review
Reply from P2P
Good morning Hashem,
Thank you for your email.
I can see that your parcel was dispatched from our warehouse on 20/09/2021. It is expected that it will take a minimum of 10 working days to reach the destination, which means it may arrive on 04/10/2021 at the earliest. However, it is possible that the parcel will still take longer to arrive.
Your retailer will be able to assist you with any further enquiries, so we encourage you to contact them directly.
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Shipment Details # FEE5841GB00184450101
Shipment Details # FEE5841GB00184450101
Please can you tell me what is happening with my delivery! I have contacted the retainer several times & am getting nowhere. Please see tracking info below. From the feedback it seems I am not alone.
Thanks . Karen Hall
Date/Time Activity Event Code Location
18th Sep 2021 09:45:24 SITE SCAN 217 VENLO, 5928, NL
17th Sep 2021 14:15:00 CUSTOMS CLEARED 433 AMSTERDAM, NL
17th Sep 2021 11:26:00 RECEIVED INTO CUSTOMS 432 AMSTERDAM, NL
17th Sep 2021 00:00:00 RECEIVED INTO CUSTOMS 432 AMSTERDAM, NL
16th Sep 2021 21:04:08 OUTBOUND EXPORT CUSTOMS CLEARED 200 BASILDON, SS15 6TR, GB
14th Sep 2021 09:36:35 FEDEX CROSS BORDER PROCESS CENTRE 198 BASILDON, SS15 6TR, GB
12th Sep 2021 18:30:23 DEPARTED Feelunique International Limited 218
September 30, 2021
Unprompted review
Reply from P2P
Good morning Karen,
Thank you for taking the time to leave us this feedback today.
We are sorry to hear that you have not yet received your parcel. Kindly note as an investigation is currently underway we would recommend allowing more time for this to be investigated but as soon as we receive any results these will be passed onto your retailer directly.
We encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
Shipping Status on CHI6114GB00026983201.
Hi
I have an order from the Chi Chi London store that was shipped on 22nd of September - CHI6114GB00026983201.
However, since the 25th the order has been in Venlo NL for "site scan" (event code 217) and in the meantime, I have not received further updates.
Could you help me with an ETA for this package?
Thanks in Advance
September 29, 2021
Unprompted review
Reply from P2P
Good morning Aanisah Bahjath and thank you for contacting us. Kindly note that we have only received the electonic data for you package from your retailer but not the package itself. As we haven't received the package from your retailer, we will not be able to assist you with further queries. This is why we encourage you to contact your retailer directly. Please note that any new informations about your package will be send directly onto your retailer. In the meantime, I encourage you to also contact them directly to advise that you have not received your order. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website. Hope you can find this helpful. If you still need to contact us, please send us your question along with the tracking number at FCB-info@fedex.com. Thank you!
Please check the Shipment Details # HUB1270GB78182551001
To Fedex Cross Border, please check the tracking info (Shipment Details # HUB1270GB78182551001) which says the item was delivered to me whereas I did not receive any item. I have sent email to Fedex Cross Border, but no response received. Please provide me with Consignment note, stating on what is the status of the delivery? Thank You.
September 28, 2021
Unprompted review
Reply from P2P
Good morning Asghar and thank you for bringing this to our attention. Please kindly note that we have checked and we can see that an email has been sent to both your and your retailer regarding this delivery. For this reason, we suggest that you check your email inbox for our reply. Please also be advised that sometimes our emails may be automatically removed to your spam folder. We kindly ask for you to check your spam emails to ensure you have not missed our response. For any other queries, please reach out to the company from which you've ordered as they should be able to provide you with the assistance you might need. You will find out how to contact them through the contact details on your order confirmation. Hope this helped. Have a great day ahead!
Encomenda encontra-se em Venlo, 5928, NL
Boa tarde,
tenho uma encomenda da loja do Man United que foi expedida no dia 21/09 - KIT5802GB00084319901.
Contudo, desde o dia 25/09 que a encomenda está em Venlo NL para "site scan" (event code 217) e entretanto não recebi mais atualizações.
Necessitava que esta encomenda chegasse com a maior brevidade possível já que é uma prenda de aniversário e tenho receio que chegue depois da data prevista de entrega que me deram (30/09).
Se me pudessem ajudar, agradecia imenso.
Good afternoon,
I have an order from the Man United store that was shipped on 21st of September - KIT5802GB00084319901.
However, since the 25th the order has been in Venlo NL for "site scan" (event code 217) and in the meantime I have not received further updates.
I need this order to arrive as soon as possible because it is a birthday present and I am afraid that it will arrive after the estimated delivery date that was given by the store (30th of September).
If you could help me I would greatly appreciate it.
September 28, 2021
Unprompted review
Reply from P2P
Good afternoon Gustavo and thank you for bringing this to our attention.
Please kindly note that we had a look into this shipment and we can see that is still within the maximum transit time for the destination country. It has been dispatched on 22 September 2021 and the delivery is usually expected within a maximum of 6 working days. The delivery would be expected, the earliest, by the end of the day on 30 September 2021.
Your retailer will be able to assist you with any further enquiries, so we also encourage you to contact them directly. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website. Rest assured that we have also informed them about your query.
If you have any other queries for us, please address them to our customer advisor team at FCB-info@fedex.com.
Hope you could find this helpful.
Stay safe and have a great week ahead!
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Stuck at site scan
Delivery estimate is 2-8 days, but my shipment hasn't been updated for 5 days. Stuck at site scan Venlo.
I'd like a real estimate because I don't know whether I'll be at home when the package arrives...if it arrives.
It still has to be handed over twice, it seems.
FIC Tracking Number: CUL9020GB48988437501
September 28, 2021
Unprompted review
Reply from P2P
Good morning VB,
Thank you for taking the time to leave us this feedback today.
I can see that your item was dispatched from our warehouse on 21/09/2021 and that it is still within the maximum transit time of 8 working days. This means that it should arrive by the end of the day on 30/09/2021.
Your retailer will be able to assist you with any further enquiries, so we encourage you to contact them directly.
Stuck site scan 217 venlo
Hello
Would like to hear about my two parcels
Kit5804GB00084467001
Kit5802GB00084188401
Thank you
September 28, 2021
Unprompted review
Reply from P2P
Good morning Panagiotis and thank you for bringing this to our attention.
Please kindly note that any query about your orders should be addressed, in first instance, to your retailer as they will be able to provide you with any assistance you might need. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Please kindly note that we had a look into these shipments and we can see that they are still within the maximum transit time for the destination country. The latest has been dispatched on 16 September 2021 and the delivery is usually expected within a maximum of 10 working days. However, please kindly note that Greece is also currently seeing additional delays of up to 2 working days, so the delivery would be expected, the earliest, for the parcel Kit5802GB00084188401 by the end of the day on 2 October 2021.
For the parcel Kit5804GB00084467001, the delivery would be expected, the earliest, by the end of the day on 6 October 2021.
Your retailer will be able to assist you with any further enquiries, so we also encourage you to contact them directly. Rest assured that we have also informed them about your query.
If you have any other queries for us, please address them to our customer advisor team at FCB-info@fedex.com.
Hope you could find this helpful.
Stay safe and have a great week ahead!
Worst service ever
Waited 30 days without any updates or info. After one month answer was they will refund money. What about my one month waiting? Who is going to pay that. Strongly recommend avoid using this service/
September 27, 2021
Unprompted review
Reply from P2P
Good morning Harun,
Thank you for taking the time to posting this.
We are sorry to hear that you've had issues with your shipment on this occasion.
Please kindly note that we are not your retailer but the logistics company and only the company from which you've ordered can issue refunds/replacements. For this reason we suggest that you contact them regarding this complaint. You can find out how to be in contact with them at the help section on their website.
As per your shipment, can you please send us your query and your TRAKPAK tracking number at FCB-info@fedex.com so we can get our customer advisor team to have a look into it?
Looking forward to hearing from you!
Hi I have an order through public…
Hi I have an order through public desire I’ve contacted them and they said they would contact you all because my order has been stuck in transit in benesenbille Illinois for over a week with no update and the label was created and picked from your courier on the 19th
September 25, 2021
Unprompted review
Reply from P2P
Good morning Areaiona,
Thank you for taking the time to leave us this feedback today.
We are sorry to hear that you have not yet received your parcel. So that we may locate your item on our system, please may we ask that you redirect this query along with your tracking number to our customer service team at FCB-info@fedex.com? It will start with 3 letters and be around 20 digits long. Once we have this, we can advise you further.
However, if you do not have this, we ask that you contact your retailer directly so that they can provide you with any assistance you may require.
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P2P+ITD Global bring disaster for my small business.I sent about 70 parcels to EU .It took…
Listen P2P and ITD Global. You both are disaster for my business. My business is ruined and i lost thousands of pounds in customer refund. You must not be in business. 17 days and 19 days , parcel still in transit. I sent emails to fee you ashamed that how bad you guys are for ecommerce. DO NOT USE THEM. They use donkeys to transport goods. Already contacted retailer. No response. Thats why i am expressing my frustration here. How come you double tax an order when IOSS number is given. Just today issued more refund to customers in France. Retailer is as bad as YOU. I get no reply , NO follow up from retailer ITDGLOBAL.
I sent two emails to cross border email that you mentioned in reply . No reply or did not speed up tracking . In fact is total failure . Why you pick up parcels when you lack handling capacity ????
I sent about 70 parcels to EU .It took 15 days to deliver to France . All IOSS orders value under 150 euros . All info supplied , customs invoices attached . Courier robbed my customers. Courier demanded duties to pay when all taxes were prepaid . It’s a nightmare company . I lost about 7000 in refunds . Never ever use them for business .
September 24, 2021
Unprompted review
Reply from P2P
Good morning Saj,
Thank you again for taking the time to contacting us.
As we previously informed you, we always recommend that any query about the orders should be addressed, in first instance, to the retailer as they will be able to provide you with any assistance you might need. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website. If the company from which you've ordered considers this should be taken on further action with us, they can request an investigation. Alternatively, you can specify in your Trustpilot comment a trakpak tracking number so we can try and locate your shipment. It will start with 3 letters and be around 20 digits long. Please kindly note that if you have not included the same reference number in your emails, we won't be able to locate them. This is why we suggest to contact the company from which you've ordered so they can take the course of action they consider it's best for your case. Hope you can find this helpful. Stay safe and have a great weekend ahead!
Rubbish company
Rubbish company.
Take money and mail and do not delivery.
I have over 100 parcels stuck with them with no response.
September 24, 2021
Unprompted review
Reply from P2P
Good morning Lee,
Thank you for taking the time to leave us this feedback today.
Please may we ask that you kindly forward the full 20-digit FIC tracking number to our customer service team at FCB-info@fedex.com, as they will be able to assist you and advise on when these parcels will be delivered. Unfortunately, we are unable to locate these parcels on our system without further details.
We also recommend contacting your retailer in the first instance as they will be able to provide you with any assistance you might need. You will find their contact details on any order confirmation you may have received.
My parcel is stuck at site scan in…
My parcel is stuck at site scan in venlo and am leaving the country by the end of the month i would like an update on what‘s going on on venlo because if this goes any longer i won’t be able to receive my package by the end of the month
FIC Tracking Number: IBE1304GB00065253401
Tracking Number: PK149L0408992550118011S
September 23, 2021
Unprompted review
Reply from P2P
Good afternoon Simo,
Thank you for taking the time to leave us this feedback today.
I can see that your item was dispatched from our warehouse on 16/09/2021 and that it is still within the maximum transit time of 6 working days. This means that it should arrive by the end of the day on 27/09/2021 due to the public holiday in the destination country.
Your retailer will be able to assist you with any further enquiries, so we encourage you to contact them directly.
Parcel stuck 217 site scan
Hello,
my parcel HUT1860GB32498251501 is stuck on (fedex cross border number of '217 site scan' VENLO, 5928, NL) for six days (since18-09-2021)
I was expecting to receive the package by the end of this week.
Is there a problem? Why is it taking too long to move from there? I contacted FCB-support@fedex com but they do not bother to reply.
Could you please check on this issue!
Thank you in advance.
Edit: I received my parcel finally. it was stuck at that location for 10 DAYS
I am editing my review and I will give them 3 stars, not really satisfied but I encourage them to do better
Good luck and thanks
September 23, 2021
Unprompted review
Reply from P2P
Good morning Abtel,
Thank you for taking the time to update your comment.
We are happy to hear that you have now received your parcel. If you require any further assistance from us in future, please do not hesitate to contact us.
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The data will not be updated.
I was notified that the label was created on September 7, 2021, but no additional data was updated and it is unknown where the luggage is and even what it is like. Why is the data not updated?
FIC Tracking Number: MIN1480US24112904701
Tracking Number:
LW024202617US
2021/09/23
Postscript:
I was contacted by a retailer because of a scan error on the shipping company side.
I thought it had already been shipped.
Thank you for confirmation.
Thank you for your prompt reply.
September 22, 2021
Unprompted review
Reply from P2P
Good morning FullHouse T,
Thank you for taking the time to update your comment.
We are happy to hear that we have been able to help you today confirm the status of your package. At this stage, the shipment does not appear on our tracking website because it has not yet been received at our warehouse. If you require any further assistance regarding the status of your package we would recommend contacting your retailer directly so that they can advise you of your next steps regarding your parcel.
511798685347
Mi pedido 511798685347 no se mueve de
FEDEX CROSS BORDER PROCESS CENTRE, se ha perdido?
September 21, 2021
Unprompted review
Reply from P2P
Good morning Barnesi,
Thank you for your message.
We have now raised an investigation to find out where your parcel is, but kindly note that the results of this query will be passed on to your retailer once received.
We encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
Stuck in one place for months!!!
Stuck in one place for months!!!! If you are planning a gift don't order because the other person won't receive their gift this year!!!!!
My first package was stuck at the same place for a month and later returned to the seller. The second package is almost 1 month since I ordered and I still haven't got anything. When I write to them I got this answer: I can see that there is currently an embargo via the postal lane due to Covid-19. This is a joke and not true because all other orders from different couriers have arrived!!!!! Also, I have contacted our post office and they confirmed that all orders from abroad have been delivered, regardless of the situation with covid!
FIC Tracking Number: CUR5360GB33738573301
Tracking Number: EH004868043NL
September 20, 2021
Unprompted review
Reply from P2P
Good morning Marija,
Thank you for your feedback.
We can see that we have responded to all the emails you have sent to us and have already informed you that your parcel is subject to embargo due to the pandemic situation, and that this is the cause of the delay.
As we can see you have been waiting for a long time, we advised you to contact your retailer directly for advice about the options available to you.
Please contact them at your earliest convenience to discuss your order in more detail.
Tracking Number: DA078230987PT
good evening once again I come to ask for your help as I have already sent 6 emails to FCB-infofedex.com. as indicated and I have not received any response I have already contacted the company that sent me the articles and everything is still the same. know where the article
thanks
Rui Alcarva
Tracking Number: DA078230987PT FIC Tracking Number: PRO1082GB00023544001 Shippers Ref: 55679520 see it has been stopped since 03/09 in Date/Time Activity Event Code Location
3rd Sep 2021 13:41:10 SITE SCAN 217 VENLO, 5928, NL,
September 19, 2021
Unprompted review
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Hello,
Hello,
Would like to hear what happened to my parcel? It has been stuck for almost a month!
ASO2500GB79654207401
September 17, 2021
Unprompted review
Reply from P2P
Good morning Oxana and thank you for bringing this to our attention, To explain, we can see that an 'untracked' shipping method has been selected when you placed your order with ASOS. Unfortunately, this does mean that you will not receive any tracking updates whilst your parcel is in transit to you.
Please also note that the tracking number (ASO2500GB55349083801) that is assigned to your order is not traceable by either ASOS, ourselves or your country's national postal carrier. In this situation, this number is only used to identify your order with your retailer.
If you have any other questions about your order, then we recommend that you speak to ASOS directly via their help pages for advice on your next steps.
Apologies that we cannot be of further assistance today.
Stay safe and have a great weekend!
Please advise me
Please advise me, when will my package starts deliver to my place. It stuck at BASILDON for more than a week already.. I need it urgently, I don't want to get my package in October. I already email. Please do something.
FIC Tracking Number: Kit5805GB00084014101
September 17, 2021
Unprompted review
Reply from P2P
Good morning abc and thank you for bringing this to our attention.
Please kindly note that any query about your order should be addressed, in first instance, to your retailer as they will be able to provide you with any assistance you might need. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
We have verified this shipment and we can see that is still within the maximum transit time for the destination country. It has been dispatched on 15 Sep 2021 and the delivery is usually expected within a maximum of 9 working days. However, please kindly note that Malaysia is also currently seeing additional delays of up to 10 working days at the final delivery, so the delivery would be expected, the earliest, by the end of the day on 7 October 2021.
Your retailer will be able to assist you with any further enquiries, so we also encourage you to contact them directly.
If you have any other queries for us, please address them to our customer advisor team at FCB-info@fedex.com.
Hope you could find this helpful.
Stay safe and have a great day!
Stuck in one place for months
I have sent almost 10 emails to FCB-info@fedex. com but I didn't hear back from them. This is a joke for them? I need to hear back form you'll what the hell as happened to my package as this is the second time this has been stuck at the same place. My first package was stuck at the same place for months and later returned to the seller. Its almost 2 months since i ordered and I still haven't got anything. I need you to reply to the email I sent to FCB-info@fedex. com
Don't reply telling the same dam thing "Please may we ask that you forward this query, along with the tracking numbers, to our customer service team at FCB-info@fedex. com so that we can work to resolve this for you" Like some uneducated fool. I'm tired of hearing this.
FIC Tracking Number: HUT1860GB37762985301
Tracking Number: EH004960175NL
September 15, 2021
Unprompted review
Reply from P2P
Good morning Joel. Thank you for bringing this to our attention. Please kindly note that we have checked and, unfortunately, we cannot locate your email anywhere. We can only find Trustpilot comment but no email. We have raised this with our IT team in case the issue is on our end. While checking we could also see that you have been informed on the 13 Sep about the Sri Lanka embargo that is ongoing since the 22 July. As you've also been informed in that comment, the company from which you've ordered, should be able to provide you with any assistance on the embargo or any other queries you might have on the order you've placed with them. Thank you for ongoing patience!
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