My package entered P2P’s network on August 19. It is now September 2. P2P makes a bold claim about its “cutting-edge” logistics. Apparently, delivering a package to a UPS Store during pos... See more
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TeePublic has switched from the US Postal Service to this company, which has been a nightmare. P2P delivered to the wrong building in my apartment complex. I have no idea which apartment in that build... See more
As with many others my parcel is stuck at Venlo with status “site scan”.. Terrible service, parcel should have been delivered 13th of october (7 days ago), and there are no updates.. customer support... See more
Company replied
It‘s incredible. I ordering on 24th of February some Sport clothes from UK. The customer was very fast. The order was delivered to p2p mailing on the same date, but since the 28th February nothing h... See more
Company replied
Company details
Information provided by various external sources
P2P is the international parcel delivery company that covers every corner. We are the safe pair of hands that get your customers’ deliveries to them through our truly global, innovative delivery service. Established in 2009, we are a group of passionate logistics experts who work tirelessly to support e-commerce retailers break down the barriers of international trade, providing parcel delivery services to over 200 countries. We offer a choice of delivery solutions allowing our customers to offer flexibility to theirs. Our P2P TRAKPAK service is the first global tracked delivery solution designed specifically to support e-commerce. We also offer P2P EXPRESS, P2P RETURNS, and P2P UNTRAK, our reliable untracked service. Our strong partnerships with final mile delivery partners across the world means we can get your customers’ parcels to them wherever – and whenever – they need them. We never stand still. And our innovative IT platform lets us talk to your customers in their own local language, meaning we truly offer a quality, global delivery service. Customer care is at the heart of our business. Everything we do is to help our customers because we truly care about the relationship you have with yours.
Contact info
P2P, Dunton Distribution Centre, Christy Way, SS15 6TR, Basildon, United Kingdom
- 01268 533114
- info@p2pmail.co.uk
- p2pmailing.co.uk
1.2
Bad
2K reviews
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Hasn’t replied to negative reviews
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If I could put 0 stars I would
If I could put 0 stars I would, like previous reviews I got email of attempted delivery 09/03/ at 14.17. I was here all day, have security cameras a ring doorbell with camera and nobody called. I have contacted the retail supplier to report and apparently it will be out for delivery today. I’ve asked that they at least ring me to let me know they are there, they have my postcode so shouldn’t have a problem anyway. Amazing how all reviews have exactly same complaints
Replying to your comment on above, it is now 18th April. Item was to be delivered 9th March, tracking said it had attempted delivery, as explained no attempt made. It did eventually arrive day after..
We are sorry to inform you that our P2P driver has not been able to deliver your Cult Beauty order
470182079 today.
Please don't worry, we will re-attempt the delivery on the next available working day, and you will receive another email to confirm those details.
If you would like to check the current status of your order, or change any delivery preferences, you can do so by following the below link.
March 9, 2023
Unprompted review
Reply from P2P
Good afternoon Yvonne ,
Thank you for your email.
I am very sorry to hear about your experience with this delivery.
So that we may locate your item on our system, please can you provide us with the FIC tracking number? It will start with 3 letters and be around 20 digits long. Once we have this, we can advise you further.
However, if you do not have this, we ask that you contact your retailer directly so that they can provide you with any assistance you may require. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
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Awful
Awful, awful service. Claim to have delivered my parcel but it has not been delivered. There is no way of contacting them telephonically to find out what is happening. The link to their tracking numbers come up as a security compromised link and is blocked by virus software. Deeply suspicious that I been conned. Do not use them. Ever.
March 2, 2023
Unprompted review
Reply from P2P
Good afternoon CJ
Thank you for your email.
I am sorry to hear that that you have not received your shipment.
So that we may locate your item on our system, please can you provide us with the FIC tracking number? It will start with 3 letters and be around 20 digits long. Once we have this, we can advise you further.
However, if you do not have this, we ask that you contact your retailer directly so that they can provide you with any assistance you may require. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
hello P2P
hello P2P! would you please provide me with some shops in uk that uses your delivery services such as lookfantastic and cultbeauty.I will remove my negative reply as soon as you read my comment.thank you in advance
February 2, 2023
Unprompted review
My order was to come from USA to India
My order was to come from USA to India. Their tracking is showing delivery failed in USA. I am confused and don't know what to do.
My tracking number is ESY9980US43198768601
January 28, 2023
Unprompted review
Reply from P2P
Good afternoon Kuljeet,
Thank you for your email.
I have checked and unfortunately, we have not received this package from your retailer.
As the package is not in our network, we will not be able to assist with further enquiries.
I have emailed your retailer and asked them to contact you about your next steps.
In the meantime, I encourage you to also contact them directly to advise that you have not received your order.
no delivery cards
Apparently you tried to deliver twice and no one was home and you left a card. I was here at both times stamped on the history and no card was left. You’ve no customer service that I can find so now what happens!
January 27, 2023
Unprompted review
Reply from P2P
Good afternoon Ray,
Thank you for your email.
So that we may locate your item on our system, please can you provide us with the FIC tracking number? It will start with 3 letters and be around 20 digits long. Once we have this, we can advise you further.
However, if you do not have this, we ask that you contact your retailer directly so that they can provide you with any assistance you may require. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
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Wrong address
hi, I got the wrong delivery address and they told me to contact you.
shipping is as follows M4 624223266 Delivery note number: Z1IWFP7G35 Number of packages: 1 Actual weight: 0.10 kg Volume weight: 0 The right address is Via Ternana 144, Montopoli di Sabina, Ponticchio.
December 14, 2022
Unprompted review
Reply from P2P
Good afternoon Simone,
Thank you for reaching out to us.
We are sorry to hear that you have been experiencing issues with this shipment recently
Please may we ask that you forward this query, along with the tracking number, to our customer service team at FCB-info@fedex.com so that we can work to resolve this for you?
We also encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
We will also request that they keep you informed about this order you've placed with them.
Thank you for your understanding.
I have three orders that are stuck in…
I have three orders that are stuck in warehouse one week HUT1860GB85647271301,
HUT1860GB64472759601,
HUT1860GB91684353301,
Can you tell me why my orders are still stuck in warehouse in Basildon processing centre, and when they will be shipped to Montenegro?
December 7, 2022
Unprompted review
Reply from P2P
Good afternoon Maria,
Thank you for reaching out to us.
We are sorry to hear that you have been experiencing issues with this shipment recently
Please may we ask that you forward this query, along with the tracking number, to our customer service team at FCB-info@fedex.com so that we can work to resolve this for you?
We also encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
We will also request that they keep you informed about this order you've placed with them.
Thank you for your understanding.
TERRIBLE DELAYED SERVICE…
WHERE IS MY ORDER Kit5801GB00118082701 FEDEX INFO HAS NOT BEEN UPDATED SINCE NOVEMBER 30TH IT IS NOW DECEMBER 13TH I KNOW IT DOESNT TAKE OVER TWO WEEKS FOR A PLANE TO FLY FROM THE UK TO CANADA SO WHAT IS GOING ON!!
December 13, 2022
Unprompted review
Reply from P2P
Good afternoon Taken,
Thank you for reaching out to us.
We are sorry to hear that you have been experiencing issues with this shipment recently
Please may we ask that you forward this query, along with the tracking number, to our customer service team at FCB-info@fedex.com so that we can work to resolve this for you?
We also encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
We will also request that they keep you informed about this order you've placed with them.
Thank you for your understanding.
What is with my parcel??
Hi,
My parcel status changed to: RTS CLIENT REQUEST - PARCEL DATA ERROR event code: 186, what does that mean, do I need to do anything ?
I never sent any requests...
FIC Tracking Number: HUT1860GB71200373701
UPD: Contacted Cult Beauty, they said the parcel is just being returned for unknown to me reason. WHY??????? What was the problem with it? I have also seen a review from another person from Montenegro and her parcel status is the same.....
December 7, 2022
Unprompted review
Reply from P2P
Good afternoon Victoria,
Thank you for reaching out to us.
We are sorry to hear that you have been experiencing issues with this shipment recently
Please may we ask that you forward this query, along with the tracking number, to our customer service team at FCB-info@fedex.com so that we can work to resolve this for you?
We also encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
We will also request that they keep you informed about this order you've placed with them.
Thank you for your understanding.
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Liquidazione del sinistro: la spedizione spedita da GLS non è andata a buon fine perché non è stato possibile determinare questo indirizzo.
L'ordine non è andato a buon fine perché non è stato possibile determinare questo indirizzo.
Modifica i dettagli dell'ordine e chiedi di farmi restituire l'articolo o chiedi a GLS di contattarmi in modo che possa ritirare il mio articolo.
La spedizione verrà poi tenuta nel nostro magazzino in attesa di nuove istruzioni da parte di P2P MAILING LTD
Dettagli di spedizione di seguito: M4 624131321
Numero del biglietto di consegna: Z1IR994XV4
Numero di colli: 1
Inserito da: P2P MAILING LTD - FERMO DEPOSITO - RHO
Le informazioni sono le seguenti
nome destinatario: Pasquale Boiano, didascalia: Servetto L.
Sede Legale: Largo Orbassano 66.10129 Torino
Non capisco perché nell'ordine le informazioni siano così chiare ma durante la spedizione sia riportato il nome dell'acquirente invece della registrazione del destinatario.
----------
English caption
Claim settlement: The consignment shipped by GLS failed because this address could not be determined.
Change your order details and request to have the item returned to me or ask GLS to contact me so I can receive my item.
"The shipment will then be kept in our warehouse pending new instructions from P2P MAILING LTD
Shipping details below: M4 624131321
Delivery ticket number: Z1IR994XV4
Number of packages: 1
Posted by: P2P MAILING LTD - FERMO DEPOSITO - RHO"
The information is as follows
recipient name: Pasquale Boiano, caption: Servetto L.
Legal address: Largo Orbassano 66.10129 Turin
I have purchased 2 orders with the same address and I have received 1 order and the 2nd order is unknown to the address???? . I see most of the 1 star reviews are from GLS orders. I think you should choose another shipping company to cooperate with because your efforts are being adversely affected by this company.
December 6, 2022
Unprompted review
Reply from P2P
Good afternoon Phuong,
Thank you for reaching out to us.
We are sorry to hear that you have been experiencing issues with this shipment recently
Please may we ask that you forward this query, along with the tracking number, to our customer service team at FCB-info@fedex.com so that we can work to resolve this for you?
We also encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
We will also request that they keep you informed about this order you've placed with them.
Thank you for your understanding.
HUT1230GB74587597901
Worst delivery service ever.
It was shipped from UK in the 22nd. Then stuck in customs in the Netherlands for 5days.
Still haven't left the Netherlands day 6.
November 30, 2022
Unprompted review
Reply from P2P
Good evening Christian,
I hope this email finds you well.
Please can you provide us with FCB tracking number?
This usually starts with 3 letters and is 20 digits long.
We will then be able to assist you further.
Lost Package - ITD6720GB6746736 5601
The package has not moved for 7days. Last update on 23-Nov still was in UK. Then no further update since then.
I have done with the retailer and will discover the truth under your service.
November 28, 2022
Unprompted review
Reply from P2P
Good afternoon Trinh,
Thank you for reaching out to us.
We are sorry to hear that you have been experiencing issues with this shipment recently
Please may we ask that you forward this query, along with the tracking number, to our customer service team at FCB-info@fedex.com so that we can work to resolve this for you?
We also encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
We will also request that they keep you informed about this order you've placed with them.
Thank you for your understanding.
HUT1860GB00958581601
Thank you for your reply which seems to be a generic one. As I have stated I already brought this to the attention of the retailer. Swings and roundabouts as usual HUT1860GB00958581601
Goods in transit since the 7th and have refered back to the company I purchased from and they refer me to P2P. How long can it take to receive a small package? Very disappointed and cannot recommend this service. It is P2P who are responsible for delivery not the retailer so not sure why they keep telling people to refer back to them.
November 23, 2022
Unprompted review
Reply from P2P
Good afternoon Amanda,
Thank you for your email.
I have now raised an investigation to find out where your parcel is, but kindly note that the results of this query will be passed on to your retailer once received.
I encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
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On a number of occasions our parcels…
On a number of occasions our parcels have been damaged- even though these have been very carefully packed and have fragile notices all over them, this is totally disregarded and a number of bottles of wine have been broken. The person delivering the parcel simply left the parcel which was leaking red wine on the carpet!!
November 22, 2022
Unprompted review
Reply from P2P
Good afternoon,
Thank you for your email.
So that we may locate your item on our system, please can you provide us with the FIC tracking number? It will start with 3 letters and be around 20 digits long. Once we have this, we can advise you further.
However, if you do not have this, we ask that you contact your retailer directly so that they can provide you with any assistance you may require. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Lost package.
Package hasn't moved for 10 days. Last update in VENLO, 5928, NL, then nothing. Terrible.
HUT1860GB84191948001
November 20, 2022
Unprompted review
Reply from P2P
Good afternoon Carmen,
Thank you for your email.
I have now raised an investigation to find out where your parcel is, but kindly note that the results of this query will be passed on to your retailer once received.
I encourage you to contact your retailer directly in order to receive the latest information. You will find their contact details on any order confirmation you may have received.
Package arrived at Basildon processing…
Package arrived at Basildon processing center on Nov. 2 but hasn’t moved at all since. I emailed to inquire about any updates or reasons and no response.
Last time my package was processed at Basildon it never arrived and I’m worried that’s going to be the case again.
FCB needs more responsive customer service!
Tracking: ASO2500GB12054562101
November 8, 2022
Unprompted review
Reply from P2P
Good afternoon Dylan,
Thank you for your email.
I can see that your item was dispatched from our warehouse on 02/11 and that it is still within the maximum transit time of 8 working days. This means that it should arrive by the end of the day on 16/11/2022.
61290986345738627357
https://www.fedex.com/fedextrack/?tracknumbers=61290986345738627357&cntry_code=us
Your retailer will be able to assist you with any further enquiries, so we encourage you to contact them directly. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Parcel has been at venlo for days now
Parcel has been at venlo for days now. I was supposed to get my parcel yesterday. No updates. Do not use their services. I have paid my hard earned money to get my stuff delivered and I can’t even get updates.
(Yea I have contacted the retailer. This is not a retailer issue this is a P2P issue. Please sort it out. You have many bad reviews yet you continue this bad customer service )
Tracking: HUT1030PL68565171101
November 5, 2022
Unprompted review
Reply from P2P
Good morning Christos,
Thank you for bringing this to our attention.
Please kindly note that any query about your order should be addressed, in first instance, to your retailer as they will be able to provide you with any assistance you might need. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Please kindly note that we had a look into this shipment and we can see that *it is still within the maximum transit time for the destination country*. It has been dispatched on 1 November 2022 and the delivery is usually expected within a maximum of 4 working days, so the delivery would be expected, the earliest, by the end of the day on* 7 November 2022*.
I can see that your shipment was received by the delivery partner today so a delivery should be expected on the next working day.
You can contact the company from which you've ordered for the tracking details if needed.
If you have any other queries for us, please address them to our customer advisor team at FCB-info@fedex.com with the tracking number.
Hope you could find this helpful.
Stay safe and have a great weekend!
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As with many others my parcel is stuck…
As with many others my parcel is stuck at Venlo with status “site scan”..
Terrible service, parcel should have been delivered 13th of october (7 days ago), and there are no updates.. customer support just redirects to seller instead of checking their systems. FIC tracking no: PRO1083GB00043623101
October 20, 2022
Unprompted review
Reply from P2P
Good afternoon Kunde,
Thank you for contacting us today.
We are very sorry to hear about the delay on your parcel.
We have now raised an investigation to find out where your parcel is, but kindly note that the results of this query will be passed on to your retailer.
We encourage you to contact your retailer directly in order to receive the latest information as they will be able to advise you of your next steps to take regarding this shipment.
Package stuck at Venlo site scan
Package has been stuck at Venlo site scan like many others for a while now. Venlo is pretty close to where I live, delivery to my house from Venlo should not have taken more than 1 day. Super slow service, very poor. Tracking number is IBE1301GB00076740201.
Edit 14-oct: Package is now stuck for more than 2 weeks at Venlo. No response here from P2P, no response either to the investigation launched by the retailer. Absolutely appaling service. Would give 0 stars if I could.
Edit 17-Oct: Package was returned to sender. No delivery attempts were ever made. No one ever contacted me. Never ever ever ship using this company. Terrible.
October 5, 2022
Unprompted review
Reply from P2P
Good afternoon Marieke,
Thank you for your email.
We will now raise an investigation into this matter and the results of this will be passed directly onto your retailer.
To receive updates on your parcel, we advise that you contact your retailer directly as soon as possible. They will be able to keep you updated and advise you of your next steps. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
Order back to sender
After 3 emails and an order done the 15th of September, I've read this morning that the package is being sent back to them. It's a shame, even I wrote an email saying that some info was needed at the border to continue with the delivery.
As it's said in the website the delivery is supposed to take between 3-5 days and bought this as a birthday gift, that I'm sure now is not going to be here on time.
I feel really cheated, it's the worst experience buying online but even worst experience the customer experience, not even one email apologizing or saying that there's an error and the package is being back to them.
My order is : 5000004947 in Brandfield
I really want to know what's happening otherwise, as I said in my last email, I will call my bank, ask for a refund and if it's necessary go to fill a compliant at the police station.
September 26, 2022
Unprompted review
Reply from P2P
Good morning Enrique,
Thank you for contacting us.
I am very sorry to hear that your parcel was returned.
So that we may locate your item on our system, please can you provide us with the FIC tracking number? It will start with 3 letters and be around 20 digits long. Once we have this, we can advise you further.
However, if you do not have this, we ask that you contact your retailer directly so that they can provide you with any assistance you may require. You will find their contact details on any order confirmation you may have received. Alternatively, you will be able to contact them via the help section of their website.
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