Pabau Practice Management Reviews 306

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and professional approach, often highlighting specific individuals for their exceptional support and guidance. Many people found the user experience to be straightforward and the system easy to navigate, which helped streamline their operations. The customer service is consistently described as excellent, with quick response times and a genuine willingness to resolve issues. However, some customers were dissatisfied with the customer service, mentioning ignored emails, slow processes, and a lack of support when issues arose. A few other people also felt that the system was clunky, unintuitive, and less reliable than their previous systems, leading to daily frustrations and difficulties in data extraction.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the support team for... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the system user-friendly,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's helpfulness,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpful and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pabau has been an invaluable support for my business, especially with day today admin as I work my myself and that has helped me massively! Since working with Pabau, my business is far more organiz... See more

Rated 5 out of 5 stars

Pabua is simply amazing! As a busy Clinic owner and sole trader their help and support in running my service has been a breath of fresh air and really helped me to carry the burden. The system is easy... See more

Rated 5 out of 5 stars

The transition from my old system to Pabau has been very organised and streamlined. The team have taken on all the tedious tasks of data entry etc making the process stress free. Ongoing support has b... See more

Rated 5 out of 5 stars

I have been really happy so far with Pabau. I am still in the setting up stage but am really looking forward to getting going with it. There is a lot to learn as the system is fairly sophisticated for... See more


Company details

  1. Software Company

Written by the company

Pabau is an all-in-one practice management software designed for clinics and healthcare providers to streamline operations and enhance patient care. It offers tools for appointment scheduling, patient management, secure electronic medical records (EMR), billing, communication, marketing, and analytics. With features like telehealth, staff management, and robust data security, Pabau simplifies workflows, improves efficiency, and ensures compliance, making it an essential solution for modernizing healthcare practices. We launched our ground breaking new Pabau 2 system in 2025 to critical acclaim, with a host of new features & upgrades.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

306 reviews

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Rated 5 out of 5 stars

Waiting list feature helped us fill last minute cancellations

A fellow practitioner in the UK recommended Pabau and we're very pleased with it so far. The smart waiting list automatically offers cancelled slots to waiting patients. It's helping our therapists diaries full

July 7, 2025
Unprompted review
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Reply from Pabau Practice Management

Hey Lester - we love nothing more than a recommendation so, so glad you joined us. The waiting list is a really powerful tool and I am glad you have activated it and are using it :)

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Rated 5 out of 5 stars

Working with Martin has been a…

Working with Martin has been a fantastic experience. He provided incredible support with my Pabau account, solving issues quickly, explaining everything clearly, and offering advice that really helped my project move forward. I truly appreciate his knowledge and the way he’s been there to support my business.

July 7, 2025
Unprompted review
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Reply from Pabau Practice Management

Alina - it seems you got the luck of the draw and seen the very best in Martin - he has been inundated with amazing feedback from clients who have seen him and it seems from what you are saying he has hit the mark yet again - we are so excited to watch your clinic grow with the power of Pabau.

Rated 5 out of 5 stars

Thank you Martha & Eva !!!

I could say a lot about How Pabau changed my work ! It is so helpful to spare Time ! But the Diamond of Pabau is the team: indeed i am so thankful about Martha and Eva who are adorable and gave me a lot of time to set everything before my opening. Thank you so Much ladies !!

July 28, 2025
Unprompted review
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Reply from Pabau Practice Management

Hey Eleni - we are so happy to be supporting you over at The Greek Muse - the girls were so happy to receive your excellent feedback and they will always be on hand to help you every step of the way.

Rated 5 out of 5 stars

I’ve been using Pabau for around 6years…

I’ve been using Pabau for around 6years and I am really happy with it. Every time I have any issue, Pabau staff are always ready to help . Especially Georgina K that has been helping me for several days till now and helped me update lots of things and solve many issues.

July 25, 2025
Unprompted review
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Reply from Pabau Practice Management

Hey Laila, thanks for taking the time to leave us a review - but more importantly thanks for being a valued client for 6 years! Its a pleasure to be helping you with you at Dermaline Clinic and Georgina will always be on hand whenever you need her :)

Rated 4 out of 5 stars

I've been using pabau since the…

I've been using pabau since the inception of my clinic. They've been good overall and I've had a positive experience generally. I've worked with a fair few platforms, including phorest and FACES and have found pabau to be much better. They've updated their platform along the way for the better, however occasionally there have been some challenges which customer service have always corrected for me. Martin especially has been very helpful! Would recommend if you're just starting out in aesthetics!

July 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent support

The on boarding was smooth and very informative each of the team members. meetings with the team were supportive and explained me in depth about each section.

July 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Pabua is simply amazing

Pabua is simply amazing! As a busy Clinic owner and sole trader their help and support in running my service has been a breath of fresh air and really helped me to carry the burden. The system is easy to navigate and the app is simple to use. My account Manager, Martin has helped me to implement a really professional and organised Clinic management system that perfectly represents my services. Thank you Martin and thank you Pabua. I'd be lost without you!

July 18, 2025
Unprompted review
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Rated 5 out of 5 stars

I’ve been using Pabau in my aesthetic…

I’ve been using Pabau in my aesthetic clinic for quite some time and really appreciate the all-in-one solution it provides. From client bookings to treatment records and marketing tools, it covers everything I need. Their support team is responsive and helpful whenever I need assistance. I particularly value the automated reminders and forms – a real time-saver for a solo practitioner like me. Highly recommend for clinics wanting a more professional setup!

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Martin is amazing!

I can’t speak highly enough of Martin’s technical expertise and willingness to help. No matter how complex the issue or how last-minute the request, he’s always there with a calm, can-do attitude and a solution that actually works.

July 9, 2025
Unprompted review
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Rated 5 out of 5 stars

The implementation of the customer…

The implementation of the customer success manager for Pabau 2 has been the game changer. Martin is my go to go at showing us to navigate and improve our experience with Pabau 2 without his help we would have probably left after a few months more of struggling. What a game changer he has been!!

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

A reliable and professional platform for modern clinics

Pabau has transformed how I manage my clinic. The automated email reminders have reduced no-shows and improved client communication without me needing to send anything manually. I also love how seamless the paperless system is — from digital consent forms to treatment notes, everything is secure and efficient. It saves time and helps me focus more on client care rather than admin tasks. The platform is professional, and support has always been responsive when I needed help.

July 6, 2025

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