Pacific Packaging AustraliaReviews 

1,997
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt delivery service, often noting that orders arrive quickly and within the estimated timeframe. Many also highlight the excellent quality of the products, finding them to be well-made, durable, and exactly as advertised. The ordering process is frequently described as easy and smooth, contributing to a positive overall service experience. However, some customers also noted issues with delivery, including orders not arriving, being delivered to the wrong address, or experiencing problems with packaging and pallet delivery. A few other people also felt that there were discrepancies in their orders, such as missing items or damaged bags.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Consumers find product quality to be consistently positive, with many reviewers highlighting the outstanding... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of online ordering and... See more

Service

People report positive experiences with service, often highlighting prompt delivery and ease of dealing with... See more

Quality

Reviewers consistently express satisfaction with the quality of products, often describing them as good,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

i ordered via internet and paid and goods arrived and were dropped at one of the delivery points i suggested in the comments section of the order. very pleased with this company as many other companie... See more

Company replied

Rated 5 out of 5 stars

I placed my order on Monday night and the package was delivered early Wednesday morning. To me, that is pretty good service. I received several emails updating me on the delivery stages. Many thank... See more

Company replied

Rated 5 out of 5 stars

Easy website to use and kept informed of status of shipment while being able to track it. The product arrived in the estimated time frame. Overall, a positive experience.

Company replied

Rated 5 out of 5 stars

I ordered the wrong tie down straps and rang customer care. They were most helpful in solving my problem and how to return and reorder the tie down i actually wanted.

Company replied


Company details

  1. Packaging Supply Store
  2. Business to Business Service
  3. Packaging Company
  4. Plastic Bag Supplier
  5. Polythene and Plastic Sheeting Supplier

About Pacific Packaging Australia

Written by the company

Pacific Packaging Australia

ISO 9001:2015 Certified • Trusted by Australian Businesses Since 2014 • 5-Star Rated on Trustpilot • Australia-Wide Delivery

Pacific Packaging Australia supplies reliable, industrial-grade packaging solutions trusted by businesses across construction, agriculture, landscaping, logistics, manufacturing and waste management. Since launching in 2014 as Brisbane Bag Company, we’ve built a reputation for quality products, fast delivery and customer service businesses can rely on.

From bulk bags and woven sacks to pallet wrap, strapping and shipping supplies, we help Australian businesses reduce downtime, protect products and keep operations moving efficiently.

Why Businesses Choose Pacific Packaging Australia

  • Industrial-grade packaging solutions built for demanding Australian conditions
  • ISO 9001:2015 certified quality management systems
  • Fast dispatch and Australia-wide delivery from multiple warehouse locations
  • Bulk pricing and wholesale supply options available
  • Trusted by thousands of Australian businesses nationwide
  • 5-star rated customer service backed by a price beat guarantee

Our Packaging Solutions

  • Bulk Bags (FIBC Bags): Heavy-duty bulk handling solutions designed for transporting and storing sand, gravel, fertiliser, waste, feed and other bulk materials safely.
  • Woven Polypropylene Bags: Durable woven sacks ideal for firewood, grain, animal feed, produce, aggregates and industrial packaging applications.
  • Garden Waste Bags & Skip Bags: Strong, reusable solutions for landscaping, renovations, green waste and site clean-up projects.
  • Strapping, Tapes & Pallet Wrap: Reliable pallet securing and freight protection products to help reduce damage during transport and storage.

Fast Australia-Wide Delivery

With warehouses located in Melbourne, Brisbane, Sydney, Perth and Townsville, we provide fast, efficient delivery across Australia. Our online store offers secure checkout, live stock availability, transparent pricing and convenient bulk ordering options.

Committed to Quality & Sustainability

We partner with trusted ISO-certified manufacturers who prioritise consistent quality, responsible manufacturing and recyclable packaging materials wherever possible. Our focus on reducing waste and supporting sustainable supply chain practices helps businesses make more responsible packaging choices.

Whether you’re purchasing a single pallet of packaging supplies or sourcing large-scale wholesale solutions, our experienced team is here to help you find the right products at competitive prices.

Shop With Confidence

Discover why thousands of Australian businesses trust Pacific Packaging Australia for dependable packaging solutions. Visit www.pacificpackaging.com.au

Your Trusted Partner in Packaging Solutions

Written by the company

Delivering Quality, Service, and Reliability – Every Time
At Pacific Packaging Australia, we pride ourselves on providing ISO-certified, high-quality products backed by exceptional customer service. From woven polypropylene bags to bulk packaging solutions, we’re committed to delivering reliability, value, and peace of mind to every customer, nationwide.

Price Beat & Satisfaction Guarantee

We don’t just promise quality — we back it up.

We don’t just promise quality — we back it up.
At Pacific Packaging Australia, we’re committed to providing exceptional value and service. That’s why we offer a Price Beat Guarantee — if you find a lower advertised price on an identical product, we’ll beat it. Additionally, our Satisfaction Guarantee ensures that if you encounter any issues with your order, our team will work diligently to resolve them, ensuring your complete satisfaction with your purchase. Our customers trust us for: • ISO 9001 certified quality standards • Fast nationwide shipping • Friendly, responsive support • Hassle-free replacements or credits when things go wrong Shop with confidence — we’ve got your packaging needs covered.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,997)

215 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery Service Great!

September 30, 2025
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Peter, glad to hear your items were delivered quickly and without issue. Thanks for your kind review.

Rated 5 out of 5 stars

Fast and convenient

Fast and convenient

September 25, 2025
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Karen, glad to hear you received your items promptly. We hope you're happy with them also. Thanks for your kind review.

Rated 5 out of 5 stars

Great service

Great service

September 9, 2025
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Rod, happy to hear you received great service from our team. We hope you're equally as happy with your bags. Thanks for your kind review.

Rated 5 out of 5 stars

Always amazing service!!

September 8, 2025
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Joseph, thanks for your very kind review. Our customers are very important to us and it's our pleasure to provide you with great service.

Rated 5 out of 5 stars

Good quality

Good quality. Shipping was fast. 3 out of 6 boxes were received but the missing boxes came 2 days later.

September 8, 2025
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Neil, glad to hear all your items were delivered promptly. Thanks for your kind review.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, ease of ordering and easy to put together.

September 8, 2025
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Margaret, glad to hear you received your garden set quickly and had no issues putting it together. Thank you for your very kind review.

Rated 5 out of 5 stars

Genuine Company

Site was easy to use, quick delivery and product was as described and appears to be good quality.

September 4, 2025
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Helen, glad to hear you're happy with the quality of the bale bags. They are a very versatile bag with many functions. Thanks for your kind review.

Rated 5 out of 5 stars

Great customer service

Great customer service and prompt delivery

September 2, 2025
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Darren, happy to be able to help and offer you an alternate option to what you originally ordered. Thank you for your flexibility and very kind review. Elly.

Rated 5 out of 5 stars

Excellent service & products

Excellent service & products

September 2, 2025
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Carol, it's our pleasure to provide you and all our customers with great service. Pacific Packaging prides itself on this. Glad to hear you're happy with your bags. Thanks for your very kind review.

Rated 5 out of 5 stars

Fantastic delivery time

Fantastic delivery time, delivered to my workshop the next day

September 1, 2025
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi David, happy to hear your items were delivered the next day. We hope you're happy with your items. Thanks for your very kind review.

Rated 5 out of 5 stars

Good quality bags and customer service…

Good quality bags and customer service was excellent.

August 26, 2025
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Sam, glad to hear your experience with us was a positive one. Also happy to hear you're happy with your bags. Thanks for your kind review.

Rated 5 out of 5 stars

great product

great product. we use them as construction garbage bins.

August 10, 2025
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Michelle, thanks for your kind review. Glad to hear the bags serve your purpose well and you're happy with them.

Rated 5 out of 5 stars

Easy to order

Easy to order , fast delivery and quality product

August 12, 2025
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Helen, it's always a pleasure to hear/read our customer's reviews when all goes well with their order. Glad to hear you're equally as happy with your items. Thanks for your kind review.

Rated 5 out of 5 stars

How quick it was

Service was really good

August 12, 2025
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Dayne, It's our pleasure to provide you with great service. As you're located close by to our Melbourne warehouse, our team member was only too happy to deliver your items promptly. Thanks for your kind review.

Rated 5 out of 5 stars

Product that I ordered wasn’t in stock…

Product that I ordered wasn’t in stock so I phoned up was happy to wait was in & delivered in under a week thanks

August 11, 2025
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Reply from Pacific Packaging Australia

Hi Matt, glad to hear you received good customer service. Our team will always reach out to customers to offer alternatives if stock suddenly becomes unavailable. Glad to hear yours was sorted quickly. Thanks for your kind review.

Rated 5 out of 5 stars

Prompt service with dispatch and…

Prompt service with dispatch and delivery 👍

August 4, 2025
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Reply from Pacific Packaging Australia

Hi Judith, glad to hear your items were delivered promptly. We hope you're happy with your items. Thanks for your kind review.

Rated 5 out of 5 stars

Was amazed at the quick follow up after…

Was amazed at the quick follow up after not being able to get my original selection. Then the delivery time was amazingly quick.

July 31, 2025
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Peter, glad to hear you had a great experience with us. Our team aims to provide the best customer service possible. We hope you're happy with your bags. Thanks for your wonderful review.

Rated 5 out of 5 stars

Helpful

Helpful, knowledgeable staff!

August 6, 2025
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Paul, thanks for your kind review. Glad to hear our team has been able to help you with your requirements.

Rated 5 out of 5 stars

Fast delivery

July 31, 2025
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Miriam, thanks for you kind review. We hope you're happy with your items.

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