i ordered via internet and paid and goods arrived and were dropped at one of the delivery points i suggested in the comments section of the order. very pleased with this company as many other companie... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I placed my order on Monday night and the package was delivered early Wednesday morning. To me, that is pretty good service. I received several emails updating me on the delivery stages. Many thank... See more
Company replied
Easy website to use and kept informed of status of shipment while being able to track it. The product arrived in the estimated time frame. Overall, a positive experience.
Company replied
I ordered the wrong tie down straps and rang customer care. They were most helpful in solving my problem and how to return and reorder the tie down i actually wanted.
Company replied
Company details
- Packaging Supply Store
- Business to Business Service
- Packaging Company
- Plastic Bag Supplier
- Polythene and Plastic Sheeting Supplier
About Pacific Packaging Australia
Written by the company
Pacific Packaging Australia
ISO 9001:2015 Certified • Trusted by Australian Businesses Since 2014 • 5-Star Rated on Trustpilot • Australia-Wide Delivery
Pacific Packaging Australia supplies reliable, industrial-grade packaging solutions trusted by businesses across construction, agriculture, landscaping, logistics, manufacturing and waste management. Since launching in 2014 as Brisbane Bag Company, we’ve built a reputation for quality products, fast delivery and customer service businesses can rely on.
From bulk bags and woven sacks to pallet wrap, strapping and shipping supplies, we help Australian businesses reduce downtime, protect products and keep operations moving efficiently.
Why Businesses Choose Pacific Packaging Australia
- Industrial-grade packaging solutions built for demanding Australian conditions
- ISO 9001:2015 certified quality management systems
- Fast dispatch and Australia-wide delivery from multiple warehouse locations
- Bulk pricing and wholesale supply options available
- Trusted by thousands of Australian businesses nationwide
- 5-star rated customer service backed by a price beat guarantee
Our Packaging Solutions
- Bulk Bags (FIBC Bags): Heavy-duty bulk handling solutions designed for transporting and storing sand, gravel, fertiliser, waste, feed and other bulk materials safely.
- Woven Polypropylene Bags: Durable woven sacks ideal for firewood, grain, animal feed, produce, aggregates and industrial packaging applications.
- Garden Waste Bags & Skip Bags: Strong, reusable solutions for landscaping, renovations, green waste and site clean-up projects.
- Strapping, Tapes & Pallet Wrap: Reliable pallet securing and freight protection products to help reduce damage during transport and storage.
Fast Australia-Wide Delivery
With warehouses located in Melbourne, Brisbane, Sydney, Perth and Townsville, we provide fast, efficient delivery across Australia. Our online store offers secure checkout, live stock availability, transparent pricing and convenient bulk ordering options.
Committed to Quality & Sustainability
We partner with trusted ISO-certified manufacturers who prioritise consistent quality, responsible manufacturing and recyclable packaging materials wherever possible. Our focus on reducing waste and supporting sustainable supply chain practices helps businesses make more responsible packaging choices.
Whether you’re purchasing a single pallet of packaging supplies or sourcing large-scale wholesale solutions, our experienced team is here to help you find the right products at competitive prices.
Shop With Confidence
Discover why thousands of Australian businesses trust Pacific Packaging Australia for dependable packaging solutions. Visit www.pacificpackaging.com.au
Your Trusted Partner in Packaging Solutions
Written by the company
- Delivering Quality, Service, and Reliability – Every Time
- At Pacific Packaging Australia, we pride ourselves on providing ISO-certified, high-quality products backed by exceptional customer service. From woven polypropylene bags to bulk packaging solutions, we’re committed to delivering reliability, value, and peace of mind to every customer, nationwide.
Price Beat & Satisfaction Guarantee
We don’t just promise quality — we back it up.
At Pacific Packaging Australia, we’re committed to providing exceptional value and service. That’s why we offer a Price Beat Guarantee — if you find a lower advertised price on an identical product, we’ll beat it.
Additionally, our Satisfaction Guarantee ensures that if you encounter any issues with your order, our team will work diligently to resolve them, ensuring your complete satisfaction with your purchase.
Our customers trust us for:
• ISO 9001 certified quality standards
• Fast nationwide shipping
• Friendly, responsive support
• Hassle-free replacements or credits when things go wrong
Shop with confidence — we’ve got your packaging needs covered.
Contact info
Unit 1, 9 Independent Way, 3023, Ravenhall, Australia
- 1300 234 235
- sales@pacificpackaging.com.au
- pacificpackaging.com.au
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product
Great product, fast and cheap shipping
The bags are very sturdy and Great in my line of work
December 15, 2025
Reply from Pacific Packaging Australia
Hi Harley, we're pleased to hear you love the garden bags and they are suitable for your business. Thanks for your very kind review.
The customer service was awful
The customer service was awful. They lost my package twice and proceeded to send rude emails accusing me of stealing the delivery! The first order never arrived they offered a refund and I purchased again with extra delivery to ensure next day. It never arrived. Then both deliveries arrived on the same day, even the one I had been refunded for and they accused me of stealing! Absolutely disgusting customer service including the way the emails were worded. Do not use this company
December 8, 2025
Reply from Pacific Packaging Australia
Hello Marie and Joanne.
I will address you both as the said order was made under Joanne's name but the review was posted under Marie's.
I'm sorry you feel the customer service provided was "awful". Our team, whether it be in Melbourne, Brisbane, Sydney or Perth, have very high standards of customer service. Our team will always go above and beyond to help our customers whenever unexpected issues arise even when those issues are out of our control (i.e delayed or lost deliveries by carriers). Really, we are not obliged to provide these "extra services" to our customers once orders are shipped and in the hands of carriers, but we are more than happy to provide these services as we value every customer - yourself included.
What you fail to understand is all the work that entailed behind the scenes to ensure you received your bags in a timely manner. This was in part due to the desperation of your needing the bags due to the "forecasted flooding" that never eventuated. Yes, we understand you're acting on the news reports of expected flooding and we have acted accordingly in that regard. Our team, and people outside of our team, have done everything in their power to get you the bags so you could prepare as best as possible.
In saying that, I would like to clear up some false accusations on your part and set the record straight as we don't take to false claims regarding our team members or customer service lightly. Please see below.
1. Your claim we accused you of stealing: This is categorically false. An email was sent to you requesting payment for the 400 extra bags you eventually received. The email had an invoice attached for those 400 bags requesting you do the right thing and pay for them. At that point in time, you still had the bags in your possession with no insight from you as to whether you wished to keep them or wished Pacific Packaging to organise a return. When you eventually replied to our email, it was during the Christmas closure period (27/12) in which you accused us of accusing you of "stealing". Nowhere in our email do we "accuse" you of stealing. This is false and slanderous. The email was simply requesting payment for the extra 400 bags if you so chose to keep them. If you do not wish to keep the extra bags, our team is only too happy to organise a return. If you have in fact used those bags, then you will need to pay for them.
2. Regarding the "extra or express" delivery you claim to have paid: Just so there's clarity, all our shipping is express. Whether it's StarTrack or TNT or any other carrier, the shipping is express. All the different carriers have their set pricing. We do not set the shipping costs, we only pass on what the carriers charge. If you paid a little more for a different carrier, that does not mean you paid for guaranteed "next day delivery". Please don't conflate the two. What you paid for is that particular carrier's fees and their specified ETAs. If that carrier specifies an ETA for the next day or in 2 days, then we pass this information onto our customers. This gives our customers an indication as to when they can expect their delivery. Again, this does not guarantee you will receive your items on those days, rather it is an estimation as the name suggests. In case you weren't aware, ETA stands for ESTIMATED TIME of ARRIVAL.
3. Your email claims we're "blaming" you for receiving the lost packages: Another false accusation. We have never blamed you for anything. It's one thing to address certain matters in our email but to simply fabricate issues is dishonest and deceitful on your part. You're in fact doing everything you're accusing us of. This is called projection. Nowhere in our email did we blame you for anything that's transpired with your 3 orders.
I will finish with this, we wholeheartedly reject your review and email. Our team has done everything right to help you in these unfortunate circumstances.
I bought a bale of twine
I bought a bale of twine, 750 metres of GP-240. The twine arrived fast, two days to my door. And the twine is tough stuff. If I use up 750 meters around the house I will buy more.
December 16, 2025
Reply from Pacific Packaging Australia
Hi Murray, thanks for your great review of our twine and service. We're happy to hear the twine has worked well for you. We look forward to providing you with more great items when you're ready to order again.
Reply from Pacific Packaging Australia
Hi Ilze, thanks for your kind review. We're happy to hear your items were delivered quickly. Happy to provide you with great service also.
The information was accurate and the…
The information was accurate and the parcel arrived on time and in good condition, thank you
December 9, 2025
Reply from Pacific Packaging Australia
Hi Deb, we're happy to hear your order was delivered on time and in good condition. We appreciate your kind review and hope you're happy with your items.
When ordering it is always a smooth…
When ordering it is always a smooth transaction. Any enquiries are met timely and with great advice. Boxes always arrive quickly and in good condition.
November 25, 2025
Reply from Pacific Packaging Australia
Hi Diane, thank you for your wonderful and detailed review. Our team is always happy to help whenever needed. We hope you're equally as happy with your items.
Always great stock levels and pricing
Always great stock levels and pricing, as well as prompt delivery services.
December 2, 2025
Reply from Pacific Packaging Australia
Hi Wayne, appreciate the feedback and great review, thank you. We hope you're happy with your items.
Reply from Pacific Packaging Australia
Hi Angelo, thanks for taking the time to provide some feedback and for your kind review.
Easy Site to navigate,fast postage.
November 21, 2025
Reply from Pacific Packaging Australia
Hi John, always glad to hear when our customers find it easy and fuss free to navigate our website. Also glad to hear your items were delivered quickly. We hope you're equally as happy with them. Thanks for your kind review.
Reply from Pacific Packaging Australia
Hi Doug, thanks for your kind review. We're glad the ordering process was easy and without issue. We hope you're happy with your items.
Easy website to use and kept informed…
Easy website to use and kept informed of status of shipment while being able to track it. The product arrived in the estimated time frame. Overall, a positive experience.
November 20, 2025
Reply from Pacific Packaging Australia
Hi Callan, glad to hear your order and delivery of the items went smoothly and without issues. Thanks for your very kind review.
The efficiency of the time I paid to…
The efficiency of the time I paid to time it was delivered
November 20, 2025
Reply from Pacific Packaging Australia
Hi Amanda, Thanks for your kind review. Glad to hear your items were delivered quickly and hope you're satisfied with them.
Easy to use webstore,cheap
Easy to use webstore,cheap, lightning quick postage, here overnight
November 26, 2025
Reply from Pacific Packaging Australia
Hi Russell, thanks for choosing Pacific Packaging for your load restraint needs. Glad to hear you're happy with the products and the whole process from ordering to delivery went smoothly. Thanks for your very kind review.
Reply from Pacific Packaging Australia
Hi Charly, thanks for your feedback. I have just emailed you a POD - proof of delivery - showing your items were delivered within 2 days of placing your order. It'll be much appreciated if you could review the review you gave us to reflect the service provided from Pacific Packaging. Thanks.
Positive Experiences
Quick delivery, great range of products, easy to navigate website
November 24, 2025
Reply from Pacific Packaging Australia
Hi Andrew, thanks for your very kind review. It's always great to hear when our customers have a positive experience on our website. We hope you're happy with your items too.
I would have given them five stars only…
I would have given them five stars only they are always short on their count I ordered five hundred bags and they were short 7 bags
November 21, 2025
Reply from Pacific Packaging Australia
Hi Max, thanks for your feedback and review. We'll have to look into this issue with our Brisbane team to see where the problem arises regarding the pack quantities. A sales team member will email/contact you in the coming days.
I ordered my firewood bags on the…
I ordered my firewood bags on the Friday ,they were here early Monday morning always on time never been a problem great company
November 21, 2025
Reply from Pacific Packaging Australia
Hi Raymond, great to hear your bags were delivered promptly. It's our pleasure to provide you with great service also. Thanks for your very kind review.
A Plus Service.
Always great service from pacific packaging and quality fire bags too!
November 20, 2025
Reply from Pacific Packaging Australia
Hi David, happy to hear you received great service from us and you're equally as happy with the firewood bags. Thanks for your very kind review.
Reply from Pacific Packaging Australia
Hi Jerome, glad to hear your items were delivered promptly. Also glad to hear you're happy with your bags. Thanks for your kind review.
Web site for ordering is great
Web site for ordering is great, and deliveries are very fast
November 19, 2025
Reply from Pacific Packaging Australia
Hi Stephen, thanks for your feedback on our website. It's good to hear our website is simple and fuss free for customers to navigate when ordering products. Glad your items were delivered quickly also. Thanks for your kind review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.