Pacificspins Reviews 539

Reply from Pacificspins

Jul 4, 2025

Hi Rain,


Hope you are well and safe,


Thank you for taking the time to share your feedback with us!

Unfortunately, we haven’t received the requested login information from your side, and it is challenging for us to properly address your concerns. However, based on your review, we will provide a general response to some of the points you raised.

If we understood correctly, you are claiming that we are a shady casino because we requested account verification and that our terms are unclear.

We are an honest and transparent casino with clearly written rules. There is nothing shady about them. Every bonus has its own specific rules, and these are subject to the general terms and conditions. This is similar to the relationship between a constitution and the law in every country. To claim any bonus, there are two primary types:

Free bonus – no deposit required to use it

Deposit bonus – a deposit is required to use it

In addition to the specific rules for each bonus, general rules apply based on the category of the bonus.

You can find these terms here:

https://pacificspins.com/terms-and-conditions

7.1. General Bonus and Promotion Rules

7.2. New User Welcome Bonus

7.3. Procedure for Cashing in a Coupon

7.4. Standard Deposit Coupon Regulations

7.5. Standard Free Spin Coupon Guidelines

7.6. Standard Free Chip Bonus Protocols

7.7. Standard Complimentary Point Terms

7.8. Standard Cashback Rules

You agreed to follow these terms during registration, and we assume that every player reads them before accepting.

If you have never deposited at the casino and wish to withdraw winnings from a free promotion, a verification deposit is required:

https://pacificspins.com/terms-and-conditions

6.2. Withdrawing from your User Account

i. Upon requesting a withdrawal from a non-deposit bonus, a verification deposit is required, if the customer hasn't made a prior deposit.

After submitting a withdrawal request, the system will display a message that your request has been accepted, not that it has been processed. The actual processing happens after approval by the payments department.

In every legitimate casino in the world, free bonuses have a maximum cashout limit. If you wish to have no max cashout, you need to deposit and either play with a clean deposit or with a no-max cashout deposit bonus.

Saying you can’t trust a casino that offers only crypto withdrawals doesn’t really make sense, considering this is a crypto casino first and foremost. Cryptocurrency is now a widely recognized and accepted payment method. Today, people can buy cars, houses, and more with crypto. So, a casino using crypto as its sole payment option should not raise suspicion. If you are receiving your winnings to your crypto wallet, that is a legitimate process. You can always exchange your crypto into fiat currency (USD, EUR, CAD, etc.) and transfer it to your bank account, or even profit more if the crypto market rises, since crypto can also be an investment.

Additionally, crypto gives players financial freedom, as banks can’t track your gaming activity or potentially affect your credit score because of it.

We appreciate your review, but with all due respect, we do not agree with your statement.

Thank you for your understanding!

Kind Regards
Daniel Moore
Pacificspins Casino Management

Reply from Pacificspins

Jul 2, 2025

Hi KelliB,


Hope you are well and safe,


I'm truly sorry to hear about your recent experience with our casinos. Your feedback is vital to us, and I want you to know that we take your concerns seriously.

Unfortunately, without your login details, we're unable to investigate the specific issues you've raised regarding your account activity. However, please rest assured that we're committed to maintaining fairness and transparency in all our operations.

If you're willing to provide your login information with us, we'd be more than happy to assist you further.

Thank you for your understanding and patience. Please don't hesitate to reach out if you have any questions or concerns.

Kind Regards
Daniel Moore
Casino Pacificspins Management