Packaging Superstore Reviews 8

TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Packaging Supply Store
  2. Courier Service

Information provided by various external sources

As one of the UK’s largest on-line packaging distributors, we are committed to providing a range of packaging solutions for online sellers. All available for purchase with next working day delivery all over the UK. Our commitment to our customers is second to none and we work to allow you to grow your business, whilst providing excellent value and quality in the products we offer. Packaging Superstore stocks a wide range of packaging materials, including cardboard boxes & cartons, postal boxes, wine and flower boxes, protective supplies, packing tapes and much more.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not received refund for goods returned months later

We returned boxes not fit for purpose and months later we have still not received a refund. Lack of communication, poor customer service - would not recommend based on this experience and am still waiting on refund. Will update review when/if I receive a reply

June 12, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

New clothing brand - win

Needed a large box for my new athleisure brand but didn't want to order 500 pieces like other places! The guys here helped me with a smaller order and gave me tips about how to make it look bespoke. Regular order going in if my Instagram ads work!

February 1, 2023
Unprompted review
Rated 1 out of 5 stars

Really poor boxes and customer service

Really poor boxes and customer service. The boxes are not fit for purposes and split when being put together.

Im unable to use these for clients as am too embarrassed to have to stick with sellotape to seal.

I have contacted customer service and had no response

October 12, 2021
Unprompted review
Rated 5 out of 5 stars

Lovely colour gift boxes

Lovely colour gift boxes, easy to put together, I was a little doubtful when I realised I had to make the lid but both bottom and lid fix really easily and quickly which is a big plus.
Hopefully they'll make them in a smaller size soon.
They arrived promptly.
I'm very happy with my purchases.

June 9, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

Honesty would be a better policy.

Cancelled my order and refunded under the guise that they were out of stock. The price on the website then went up considerably. Obviously made a mistake with pricing and printed that the were out of stock rather than owning up to the mistake.

February 7, 2021
Rated 5 out of 5 stars

Newbie Etsy seller

Ordered some boxes for my new handmade gift business. They were delivered the next day and I was kept informed of delivery at all times, I will be ordering again. Thank guys!

May 24, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look