Good quality in general, just the support wasnt that quick and dificult to reach on the phone, but they respond a couple of days later and solve my issue. thanks.
Company replied
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See what reviewers are saying
Edyta was incredibly helpful in resolving an issue with a lost package. They replaced it with a new batch as soon as I brought it to their attention that it was lost somewhere in the transport company... See more
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Thanks, the order was easy and the design process visually pleasing. I did get nice service support and look forward receiving the paper tape, hoping it will look and feel great and has a satisfyin... See more
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All in all, a super support in the realisation of our project. We commissioned a small folding box. The design was often changed on our side and the timing became increasingly tight as the producti... See more
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Company details
Written by the company
Schluss mit langweiligen Kartons! Ansprechende Designs mit dem Online-Assistenten erstellen − easy! ✅ Ab 30 Stück ✅ Ab 0,26 €/Stück ✅ kostenlose Lieferung ✅ Öko ✅ 0,00€ Setupkosten
Contact info
Eichhornstraße 3, 10785, Berlin, Germany
- hello@packhelp.de
- www.packhelp.de
4.5
Excellent
591 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Good quality in general
Good quality in general, just the support wasnt that quick and dificult to reach on the phone, but they respond a couple of days later and solve my issue. thanks.
August 24, 2026
Unprompted review
Reply from Packhelp
Thank you for sharing your honest feedback! We’re glad to hear that you were happy with the overall quality and that our support team was able to resolve your issue in the end.
We’re sorry that it took longer than expected to reach us and receive a response. We’re continuously working to improve our availability and response times.
Thank you for your patience and for giving us the opportunity to help! 💙
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Edyta was incredibly helpful in resolving my questions about my order.
Edyta was incredibly helpful in resolving an issue with a lost package. They replaced it with a new batch as soon as I brought it to their attention that it was lost somewhere in the transport company's system.
August 19, 2026
Unprompted review
Reply from Packhelp
Thank you so much for your kind words! We’re delighted to hear that Edyta was able to help resolve the issue quickly and make sure you received a replacement. We truly appreciate your patience and understanding, and we hope to work with you again soon! 💙
Packhelp is a growing company
Packhelp is a growing company that, like any expanding business, still has areas to improve. However, overall I would recommend them. They provide efficient and professional customer service, and the quality-price ratio of their products is very competitive.
I have placed two orders with them and intend to continue working with Packhelp in the future, as long as they maintain reasonable pricing.
I would also like to take this opportunity to thank them and send my best regards to the entire Packhelp team.
February 18, 2026
Unprompted review
Reply from Packhelp
Thank you very much for your thoughtful and balanced feedback 😊
We truly appreciate your perspective and your recognition of both our strengths and areas where we can still improve. It’s great to hear that you’re satisfied with our customer service, product quality, and value for money, and even more so that you plan to continue working with us.
Your trust and support mean a lot to the whole Packhelp team. Thank you again for your kind words and your business — we look forward to supporting your future projects!
Not a good company.
Not a good company.
Does not abide by contracted delivery and production dates. Avoiding in the future.
January 1, 2026
Unprompted review
Reply from Packhelp
Thank you for sharing your feedback, and we are truly sorry to hear about your experience 😔
We understand how frustrating it is when agreed production and delivery timelines are not met. This is not the level of reliability we aim to provide, and we take such concerns very seriously.
We would appreciate the opportunity to look into your order in detail to understand what caused the delay and what went wrong in the process. If you are open to it, please reach out with your order details so we can investigate and address the situation properly.
Thank you again for your feedback — we regret the inconvenience caused.
Reply from Packhelp
Thank you very much for your feedback 😊
We’re really happy to hear that you like the printing quality and appreciate your recommendation!
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Packhelo offers an incredible service
Packhelo offers an incredible service. I've only ordered customized products, and the experience was 10/10. They deliver quickly and the support is amazing. Kudus!
May 1, 2025
Unprompted review
Reply from Packhelp
Thank you so much for your amazing feedback 😊
We’re really happy to hear that your experience with our customized products, fast delivery, and support has been 10/10. Your kind words mean a lot to the whole team!
We have been scammed twice in a row.
We have been scammed twice in a row.
Here is how our last 2 orders went with Packhelp:
- We ordered custom stickers with a specific diecut. They came in a completely different color, unusable and Packhelp does not want to take any responsibility or refund.
- We ordered custom boxes, shared a design and received a quote, that we paid. After paying, packhelp came back saying that the price was actually 2 times what was initially quoted because they did not look at the template shared.
Of course no accountability or any commercial gestures done here.
Before you order with them, just be aware of the risk.
May 12, 2025
Unprompted review
Reply from Packhelp
Thank you for taking the time to share your feedback, and we are truly sorry to hear about your experience 😔
We completely understand your frustration regarding both orders — especially the issues with the sticker color and the unexpected price change after quotation. Situations like these are not the standard we aim to deliver, and we agree that clear communication, accuracy, and accountability are essential.
What you describe is concerning, particularly the discrepancy between the initial quote and the final pricing, as well as the quality issue with the stickers. This should have been handled more transparently and with a stronger focus on resolution.
We would really appreciate the opportunity to review both cases in detail and understand exactly what happened. If you are open to it, please reach out with your order references so we can investigate this properly and see what can be done to address the situation.
Thank you again for your honest feedback — we regret the inconvenience caused.
DO NOT ORDER FROM THEM — SCAM COMPANY
STAY AWAY FROM THIS COMPANY. Packhelp is the worst company I have ever dealt with—so terrible that I wonder if it is actually a scam operation. They have no direct number, no customer service agents that get in touch with you even though they state that they'll get back to you after 24hours.
After a month of ordering some customised stickers and tape, Packhelp did not process my order until 3 weeks later, and when they did process it they only delivered 1 of the 3 items I ordered, of which I had to pay over 50% of customs and duties in taxes of the goods. The other items they till this day have not even produced. The final straw is today receiving a package from them, and they have sent me GENERIC STICKERS and not the customised designs I ordered which COST MORE. In the 1 email they've sent me, they keep changing excuses as to why the order is not with me. I have asked for a refund countless times and they have completely ignored all my emails. Packhelp is an absolute sham of a company, and now I have been forced to contact the police and a lawyer to recollect the funds that they have stolen from me...a whole debacle for some simple stickers.
I would not trust your credit cards with them. And certainly their customer service is one of the worst out there.
October 9, 2024
Unprompted review
Reply from Packhelp
Dear Customer, thank you for providing feedback about your experience. We are sorry that you have received a package that does not contain your products. In fact, as the effect of the mistake in our printing house you have received a package meant for another client. Accept our sincere apologies for this unfortunate situation. We would like to assure you that in that case, we can provide a reprint or refund, as the complaint would be accepted. As for the lead times, please note that the production time may be different for every type of product and they are in fact produced separately, so also sent separately to the customer. We do inform you about it in our Terms of Conditions. We must also confirm that in case of the delivery to Switzerland, we do charge a fee that is transferred to the courier company and covers part of the shipment cost calculated by the courier company.
We truly hope to resolve the matter quickly.
Kindest, Packhelp Team
Best on market
Cheap products with pretty good quality + fast production & delivery.
September 11, 2024
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Fast and perfect delivery…
Fast and perfect delivery with quick customer service response . Thanks a lot!
June 23, 2024
Great quality and fast delivery
Great quality and fast delivery. No telephone support, only mail.
June 12, 2024
The products are great!
The products are great, and a good (and much more sustainable) alternative to amazon China products ... Also had an issue with a promised discount that was not working but Magdalena from support help me to solve this quickly, Thank you!
July 3, 2024
Super nice and helpful support.
June 7, 2024
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Easy and fast help!
I'm very happy with the help from Magdalena. She is kind, fast and helpful!
May 27, 2024
Super helpful and quick response
May 13, 2024
Very helpful & fast response!
Very helpful & fast response!
I made a little mistake and Magdalena was quick to help me correct the issue. Thank you so much, we love Packhelp products.
April 9, 2024
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Stay away from Pizza boxes (or anything food related...)
The quality of the boxes is way below par. They fold with the heat, they break, and we can't use them in our pizzeria. The material is super thin, they don't keep the pizzas warm but the worst thing is that they break.
I reached out to customer service and the only thing they did was told us to add greaseproof paper, and that this is normal. This is not written in the product spec.
Many years using pizza boxes, never had such a poor quality experience.
March 12, 2024
Unprompted review
The platform does not show the correct…
The platform does not show the correct order status, so contacting Customer service is necessary for updates. The product quality is excellent and the process is straightforward.
March 5, 2024
Excellent customer service
Excellent customer service. Rapid response rate and high quality products.
March 7, 2024
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