Packlane Reviews 

457
•
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Awful experience. I ordered a packing box. The box took a long time to get here. When it got here the image was pixelated and not usable. They are currently arguing with me about a refund. I had... See more

Rated 5 out of 5 stars

I wanted a short run of boxes to create a box-set of CDs for an archiving project. After finding Packlane, I ordered their sample pack to help me decide on material and finish. The sample pack was ex... See more

Rated 5 out of 5 stars

I've ordered a few boxes over the past couple of years with Packlane and I love several things about these guys: their design tools, the box options, the quality construction, and the terrific outcom... See more

Rated 4 out of 5 stars

Fast and easy. Design team was helpful. The hardest part was figuring out digital color vs printed color--but you'll experience that at just about any print shop. Wish we could insert Pantone codes fo... See more

Company details

  1. Packaging Supply Store
  2. also in
  3. Business to Business Service

Information provided by various external sources

Packlane makes it easy and affordable for small businesses to design and order custom boxes and packaging. Through Packlane's online store, customers can apply their own branding and artwork to various stock packaging styles, get an instant quote, and preview their box designs in full 3D using state of the art browser technology. Customers can place orders in quantities as low as 10 units and see it delivered in 2 weeks.


Contact info

3.5

Average

TrustScore 3.5 out of 5

457 reviews

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3.5

All reviews

(457)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent communication and support

I am a new entrepreneur designing my first boxes for my products, and thanks to Krista and her excellent communication I have been able to finish designing my first boxes. I am very grateful to Krista for have been an excellent support in this important work.

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

The proofing experience was…

The proofing experience was excellent... clearly the Packlane representative cared about making my product the best possible for me and my customers and I appreciate the attention to detail and the speedy response times

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent product/customer service

We were extremely pleased with the custom boxes we recently ordered from Packlane. The quality is excellent, the price was more than reasonable, especially for a smaller quantity, and the colors absolutely pop, which will give us the impact we were hoping for! Ordering was easy, and the customer service was top notch - Bree was especially helpful in working with us. Our boxes also arrived on time as scheduled. I would not hesitate to recommend them or to use them again.

March 24, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service! Helpful, succinct, knowledgable, prompt to resolve issues with grace and ease, and offering an all-around STELLAR customer service experience! We greatly appreciate all of the customer service team's help and look forward to doing much more business with Packlane in the future.

Looking forward to receiving our order...We’ve received countless compliments from our clients on your products. Thanks again for the best customer service experience I’ve had in ages and for fantastic products that we are proud to market our brand with.

March 18, 2021
Unprompted review
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Rated 5 out of 5 stars

I am extremely happy with the 13x10x5…

I am extremely happy with the 13x10x5 boxes I ordered. The boxes look very professional with our company logo and tailored "Welcome" message on the inside lid. The boxes arrived before the expected date which was very appreciated.! Excellent job!

March 15, 2021
Unprompted review
Rated 5 out of 5 stars

I’m so excited 😆!

It was my first time creating and designing a box 📦 and I would have been annoyed 😒 by me lol 😂!

But the patients, kindness and understanding that they had was amazing. After about 20 do overs and them sending me educational information and videos to get it right. We did it. I got my boxes 📦 in the mail, and I’m sooo happy! 😁😆😃

Throughout the process, I felt like I gained a family of people who care more about serving and helping, than money.

For ever grateful and will be ordering all of my future boxes with this family!

Thanks again.

March 12, 2021
Unprompted review
Rated 5 out of 5 stars

I have only ever had wonderful…

I have only ever had wonderful experiences working with Packlane. Their product quality and customer service are always at the top of mind, with helpful suggestions and a strong attention to detail. I would recommend this company to any business or individual looking to create impactful boxes.

March 11, 2021
Unprompted review
Rated 5 out of 5 stars

A head above the competitors.

Their site was easy to use. Their customer service was quick to respond. And the boxes were delivered super fast! Way faster than the previous company we used. They look great and I'm excited to continue working with them.

March 9, 2021
Unprompted review
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Rated 5 out of 5 stars

Box Branding

Just getting started with my ecommerce business, so working on proofs for box branding. It's been a great experience so far. Your customer service has been professional, responsive, and overall, easy to work with. I look forward to a continued relationship in the future.

March 8, 2021
Unprompted review
Rated 5 out of 5 stars

Fast service- great results.

Packlane is legit- they can quickly print the boxes you need in the size you need. They were helpful and went through 2 proofs with me before making the final product. Would definitely recommend.

March 8, 2021
Unprompted review
Rated 5 out of 5 stars

great experience

My Packlane order came quickly and in the time frame promised. I ordered white on kraft and the finish was beautiful! much better than other companies I worked with. The cost is worth the product.

March 3, 2021
Unprompted review
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Rated 5 out of 5 stars

Brandy was SO helpful

Brandy was SO helpful! I don’t know her last name but she was the best. She was knowledge, kind, patient & willing to go the extra mile. She made my experience 5 stars. Thank you Brandy!!

February 26, 2021
Unprompted review
Rated 5 out of 5 stars

Super customer service!

Jeanne was fantastic to work with! I’m a new small business owner and it was so nice to have someone patiently walk me through the process. I felt I was in good hands as she made sure my boxes were going to look amazing!

February 26, 2021
Unprompted review
Rated 5 out of 5 stars

Awesome experience

Awesome experience. Super helpful and provided me with options that would help with the quality of the artwork . I will definitely continue to do business with packlane.

February 25, 2021
Unprompted review
Rated 5 out of 5 stars

Setting Standard High for first orders

The order I placed shipped weeks ahead of the expected timeframe given at checkout. Given that this was my first order place, I didn't know what to expect and this alone set the standard pretty high. The ordering process as convenient, easy and overall a great experience. The mailers that I order were absolutely perfect. Not a single flaw, in fact, in comparison to regular corrugated boxes, my Packlane order was definitely in a class of it's own and worth every cent. I will be using Packlane going forward for all my future branded shipment packaging.

February 23, 2021
Unprompted review
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