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Pack Mule Reviews 631

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TrustScore 4.5 out of 5

4.3

Manufacturer
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Rated 5 out of 5 stars

Pack Mule products are top-notch—reliable, durable, and built to last. The performance and efficiency of their electric vehicles have made a significant difference in our operations. Customer service... See more

Rated 5 out of 5 stars

We have been open here at FedEx Ground in Austell for 4 years and Pack mule has catered to our every need from rentals, repairs, and spare parts. A huge thanks to Jeff and Linda for always answering q... See more

Rated 1 out of 5 stars

This company in itself is a joke. The upper management is incompetent. They couldn't care less about their customers or employees. They will make tons of promises and pay you just enough to where you... See more

Rated 5 out of 5 stars

I never have a problem with getting what I ordered in less than two days. Always helpful with any questions concerning their equipment and products they sell. They respond back in a timely manner anyt... See more

Company details

  1. Manufacturer
  2. Business to Business Service

Information provided by various external sources

We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

631 reviews

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Rated 5 out of 5 stars

Excellent service!

I have never had any issues with Pack Mule. Quoting to customer service up till the product shipping when indicated they have always been exemplary.

April 8, 2020
Unprompted review
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Rated 5 out of 5 stars

Unbelievably helpful and customer…

Unbelievably helpful and customer focused. Called and got a live person (that's rare in today's world) and she listened intently and explained she needed to find answers and she would get back to me. Next day I had a voicemail from the company saying they were trying to reach me to assist in my questions and left a number to call them back. Before had a chance to call back, they were calling again to make sure I was taken care of. We need more companies that follow up and have live people to talk to!

March 11, 2020
Unprompted review
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Rated 5 out of 5 stars

In talking with your Pack Mule sails…

In talking with your Pack Mule sails man I was able to under stand the deference between the pack Mule and the Tayler Dune . The Pack Mule I think is better made. The up grades were not that much more costly. In all of our test drive the Mule did great. I would buy a second Pack Mule if I need one.

February 27, 2020
Unprompted review
Rated 1 out of 5 stars

part prices are out of line

I was glad to be able to get parts however the fact that a ignition switch or start switch /on off key switch should be priced so high and then not have a key or nut to hold it in ? but you want 23 dollars more for just key and nut and your horn button can be purchased any where else for 1.50 Its a shame you build a very good product but your parts are out of line just saying

January 24, 2020
Unprompted review
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Reply from Pack Mule

We're so sorry your experience was less than stellar. Pack Mule takes great efforts to provide the best products and services and hope our efforts to remedy this situation as quickly as possible were sufficient. With your assistance, we were able to isolate the issue and correct it for future orders. Thanks for your help in resolving this. If you need anything else, please do not hesitate to contact us directly.

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