Packola Reviews 847

Good customer service, easy-to-use design mechanics, and great prices. I like that you can order boxes with custom dimensions and in a customized amount—this meant Packola met my needs better than most other companies offering similar services. The customization mechanic would benefit from an undo and crop button, however, and I wish there was a place to input a different billing address at checkout. Overall, four stars!

Artists we’re quick to make suggested edits and gave prompt feedback about image resolution. Also offered a PDF proof, so that I could approve or reject their edits to artwork.

Easy application applying your desired craft, customer service is patient, courteous, professional, and willing to give you many options to edit your designs if, for any reason, you'd like to edit before the final approval is made. In my case, I needed to edit my design once more before giving the green light to acceptance. The package came as expected with no issues, and by far, I am happy with the mailer box, how sturdy it is, and most importantly, how detailed it came out as described. Easy to set up, and I look forward to ordering more for my business. Thank you all!

Ordering online works well and is easily done. Still need to be able to ship our boxes to our UPS or FED-X account and not able to... need to save money... overall experience very good.

Packola customer service is abysmal. We waited (2) days before following up via email on our proof request (no response). The following day, we called them only to be told there was an issue with our artwork.

We used their design tool to produce the artwork so I'm not even sure how that is possible.

Anyways, after being transferred multiple times by their CS department, we were told the news. If you guarantee proofs within (1) business day, why wouldn't you notify us there was an issue with the artwork?

We gave them what they requested and they never confirmed receipt, still never provided proofs, and requested we pay an additional $200 for rush print to make our timeline.

Save yourself some time and a migraine and go with someone else. We cancelled the order.

Packola is top-notch.
You won't find better customer care.

After going back and forth with them about needing a vector image for “better quality”, I decided to create in their system. It’s a shiny cheap looking box and the color is streaky. Wont be order boxes through them

Website was easy to uses. Customer Service rep answered all my questions.

I love the 3D creator view. Such a nice way to "see" what your box is going to look like. I LOVE that it was easy to call and quickly chat on the phone with a knowledgable team member. I could go on and on.... but I will leave you with this.. I've sampled many boxes, and our Packola box is much whiter, brighter and nore durable than their competitors' boxes. Pretty fast turnaround time too.

It took a while to have my concerns addressed, but the team went the extra mile to help with a solution.

Very helpful I messed up my first attempt and they helped me get it straight

I have no idea how to upload my artwork on their website. It's not easy to figure out.

It's just been easy from start to finish.
Once there was an issue, they addressed it right away.
The result looked great!

Highly recommend!

They are fast and my boxes look amazing. The Satin boxes are gorgeous. Prices not to bad also.

Really smooth design process! Communication has been swift and excellent. I am looking forward to receiving my adorable customized boxes.

Automatic Response on Chat (?)

The customer service is nice, but I have a slight issue with the response of "Hello! it looks like you’ve been inactive for a while. I just wanted to make sure if we're still connected. Please confirm if you still need assistance." -- this happened multiple times while I was chatting, and I was given about 10 seconds to respond before this popped up. I don't know if it's automatic? But the employee responses from the chat would also take a long time, so I had the window open waiting for an extended amount of time waiting for responses. That's my only issue. Otherwise Packola has great customer service and has an intuitive website for designing templates.

Contact regarding quality and proofs was timely and professional.