PAC Web Hosting Reviews 89

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Had Microsoft's Outlook email system break down on me, but PAC WebHosting sorted it remotely - even split my email system for me so that I can have business and personal. Paul sorted the complexities... See more

Rated 5 out of 5 stars

After a glowing recommendation from a friend, I've just moved all my domain hosting to PAC. And the experience has been great! After more than 20 years running and advising on Internet projects I've... See more

Rated 5 out of 5 stars

I recommend PAC Web Hosting after trying a few different hosts. Why? They're human over the phone & seem to hire good people to get the technical issues ironed out. No doubts there's b... See more

Rated 5 out of 5 stars

I've been with these guys for about 3 years, running various Magento and Wordpress sites on a VPS setup, and have previously used probably a dozen different hosts. They have exceptional service, with... See more

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Company details

  1. Web Hosting Company
  2. DNS Provider

Written by the company

UK Provider of Website Hosting, VPS Hosting and over 500 types of Domain Names!


Contact info

4.9

Excellent

TrustScore 5 out of 5

89 reviews

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Rated 5 out of 5 stars

Email troubles - but sorted

Had Microsoft's Outlook email system break down on me, but PAC WebHosting sorted it remotely - even split my email system for me so that I can have business and personal. Paul sorted the complexities, as I know nothing of it! So, great service - and ensures my continued custom.

February 12, 2025
Unprompted review
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Rated 5 out of 5 stars

No problems

I've been using PAC for around four years now and so far have always found them very good. They have responded quickly to any queries I have had and as a new website builder there were quite a few in the early days! Prices seem fair too.

April 8, 2021
Unprompted review
Rated 1 out of 5 stars

Not With a Bargepole!

Having been with PAC for some three years I had always found their website difficult, if not impossible, to navigate from the client log-in area, that said their technical support were very good but they needed to be because they needed to provide me with direct URL's of sub-folders just so that I could locate my control panel or whatever.

But the black-mark comes when just recently their systems malfunctioned whereas they couldn't process recurring payments for billing agreements, my agreement having been thru PayPal, I didn't panic as that suited me, that it would be significantly cheaper during these times to pay with my debit card direct from my bank rather than thru PayPal.

So, on PAC's invoice, I clicked to pay via card only for these muppets to redirect me thru to PayPal to supposedly process that card payment only for PayPal to deduct the amount from my foreign currency PayPal balance of a recurring payment agreement that PAC had informed me that I would need to activate manually.

I immediately messaged PAC to report the problem and asking if the PayPal payment could be refunded to allow me to try again paying with my card but, alas, Paul Nesbitt in PAC's supposed billing department, who just so happens to be one of PAC's directors, along with his wife Clare Marie, listed with Companies House as Directors operating from a mailing address in Worsley Street, Manchester but more likely working from home, has his head clearly stuck up an orifice and refuses to offer any shape or form of 'damage limitation' to his customers for what was a malfunction of their clearly cowboy operating systems.

I'm now moving to Snughost, significantly cheaper and excellent reviews.

February 25, 2021
Unprompted review
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Reply from PAC Web Hosting

Hi Harry,

I am really sorry you have felt the need to write a review like this despite us trying to work it out for you from your first contact with us.

For the recurring paypal payments as explained our system had not malfunctioned we had to change the way we processed paypal payments so we could upgrade our billing system, the side effect of this was that we could no longer process paypal billing agreement payments .

This meant customers who pay via paypal would have to pay their next invoice manually in order to setup a paypal subscription agreement, this was explained in an email sent early February.

As you have explained here you chose to pay by card and it sent you to paypal however the option of pay by paypal / pay by credit/debit card is clearly marked in a frame letting you know it is all processed by Paypal.

I can understand your confusion there actually however as you mention it then sent you to paypal and you then entered your payment details there knowing you were at Paypal.

What happens at this point is entirely out of our control so if Paypal chose to not take it from your card despite you choosing that at Paypal then that is entirely out of our control.

Regarding that we took the payment from an existing recurring agreement that is absolutely not correct and is actually impossible because the new payment module uses paypal subscriptions and the old used paypal reference transactions.

Both are totally different and the new module is not capable of using reference payments and the old module is not installed.

That aside the way to see this for yourself would be to look in your Paypal history and you will see a payment (the one you mention above) and a subscription setup for the next months payment right after.

If you also look at the transaction it is very clear that the payment itself was not taken by an existing recurring agreement as you claim.

You did contact us right away to ask us to refund the invoice. However as it was for something non refundable to us we created an invoice for you to pay with an alternate method and let you know as soon as you paid it we would refund the Paypal payment.

If you decide to do so within the time period discussed in the ticket then the offer still stands.

Paul Nesbitt
Managing Director

Rated 5 out of 5 stars

Brilliant hosting at affordable prices

just under 3 years with Pac and they have been fantastic. No downtime that I can remember; accurate billing and prompt responses to tickets. C Panel is comprehensive and offers more options than I will ever use.

February 5, 2019
Unprompted review
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Rated 5 out of 5 stars

Fantastic service, excellent web hosting company

I have been using PAC Web hosting for a number of years for various websites. I have no complaints at all, and the service is top notch. The other day I locked myself out of my account as I changed phones. I called up and within about 1 minute it was resolved. Compare any other hosting company.

Features: Excellent, cpanel makes things very easy
Performance: Fast. Compared to my dev machines and home DSL line, scripts run in a fraction of the time.
Service: As above, very good.
Cost: Extremely competitive.

Basically you don't need to look any further.

Hosted website, barebonesuk.

October 4, 2016
Unprompted review
Rated 5 out of 5 stars

A chance to repay an excellent company for excellent service above and beyond the call of duty

I have had accounts with at least seven different hosting companies over the last 20 years, from the largest- go daddy to small companies like wix. I had never heard of pacwebhosting and that was my loss. I was working with a friend and he told me about pacweb. I just wish I had heard of them a long time ago as they are definitely the best. Their prices are great but that is not their USP, the main asset the company has got is Paul and his excellent staff. Nothing is ever to much trouble for them and they go the extra mile without demanding that extra penny.
So unusual to find a business that not only provides excellent service,prices and products but actually puts the customer first. So good luck Paul, you deserve it and I would never dream of using another service ever again.
Good luck in the future but with your service luck shouldn't ever come into it
Antoni Muldoon

September 7, 2016
Unprompted review
Rated 5 out of 5 stars

PAC Web Hosting

My introduction to Pac was with Paul Nesbitt he told me lots of thing they do, far more than my current hosting package from Go daddy.

changing website from Go daddy to Pac Hosting without any problems Was carry out by Paul Nesbitt and when i needed help, there team went though my site and found the problem and fixed it

All what Paul Nesbitt told me about there hosting package is true. I would say believe in them Sept 5th 2016

September 5, 2016
Unprompted review
Rated 5 out of 5 stars

Always answer my queries super quickly!

Whenever I need a little help, I know I can rely on members of PacWebhosting to get back to me promptly and provide me with the information I need. Best company I've used for webhosting, and happily recommend them to others.

July 4, 2016
Unprompted review
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Rated 5 out of 5 stars

Excellent

We have been using PAC Web Hosting for a number of years now and the service is second to none. Paul and his team has always gone above and beyond for us and this is why all of our web hosting, domains and email requirements go through PAC Web Hosting.
We are always happy to recommend PAC Web Hosting to anybody looking for top quality web hosting.

July 1, 2016
Unprompted review
Rated 5 out of 5 stars

Hosting and Domain Names

Used Paul and the team for over 12 months. No foreign call centre and small enough to care buit big enough to cope with our business demands (of which there are many).

Just upgraded to a fancy stand alone server and the transition has been very smooth.§

June 16, 2016
Unprompted review
Rated 5 out of 5 stars

Great service!

I moved from an average hosting company to PAC about 3 years ago and I have never regretted it - quite the reverse!

Whenever I have had a problem, it has always been resolved very promptly and effectively. PAC's response times are superb.

For friendly, efficient hosting at a great price I couldn't wish for more. And no, I don't work for them or know anyone there, other than from dealing with them on technical issues or other queries.

Thanks PAC and keep up the good work.

April 15, 2016
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend them enough!

I was told about PAC web hosting by a friend of mine after using another web hosting company for the past couple of years for my business, I emailed the guys at PAC and got a very quick response from Paul to set up my account.

He was very helpful and took care of all the hard work, kept me updated throughout the process and managed to switch over my website and services without any interruptions.

Couldn't recommend these guys enough!

March 29, 2016
Unprompted review
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Rated 5 out of 5 stars

PAC Webhosting

I recently changed website providers from 1&1 to PAC Webhosting. Paul gave me loads of help, probably above and beyond what I should have really expected in making the transition as smooth as possible.

Despite problems with domain changes that 1&1 didn't want to hurry themselves with, eventually it all went ok and I am now enjoying my website package at less than half of what it was costing me with 1&1.

I can thoroughly recommend PAC Webhosting, it's great to have witnessed proper customer service again, which is sadly lacking In many places these days.

Thanks Paul, your efforts are legendary! Regards, Mike

March 16, 2016
Unprompted review
Rated 5 out of 5 stars

Really Easy and Way More Than I Expected

After a glowing recommendation from a friend, I've just moved all my domain hosting to PAC. And the experience has been great! After more than 20 years running and advising on Internet projects I've never come across a team that makes the process this simple and expertly deals with problems that initially looked insoluble. Not to mention how every interaction feels like I'm dealing with human beings who actually really care about doing a great job. Feeling very impressed and assured.

Huge thanks to Paul and the PAC team.

March 3, 2016
Unprompted review
Rated 5 out of 5 stars

24 hour personal service in UK. Efficient and good value for money.

24 hour personal service in UK. Efficient and good value for money. Easy to set up. Easy to get personal help if you have any questions or difficulties. Like having your own personal manager. We are kept informed of upgrades and enhancements with no disruption that we are aware of. We have used for years and have many sites hosted and managed by them. We have tried others and PAC are the best by far.

February 22, 2016
Unprompted review
Rated 5 out of 5 stars

5 Star Service & Support

Have been a customer no for many years and the service has always been 100%. I consistenly recommend friends and colleagues to Pac Web Hosting.

Highly recommended.

Thanks
Alexander @ Cobra Simulation Limited

January 28, 2016
Unprompted review
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Rated 5 out of 5 stars

Exceptional

I cannot recommend PAC enough. Paul and the rest of the team at PAC provide a superior service in all areas of their business. Often going beyond what you would expect from a web hosting company. It’s great to work with a company that is truly driven by providing exceptional customer service.

• Great customer service
• Quick response time
• Exceptional technical knowledge
• Reliable

September 9, 2015
Unprompted review
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Reply from PAC Web Hosting

Hi Steve,

That is very kind review thank you we very much appreciate it!

It is always nice to hear that the service we strive to achieve is coming across as intended.

Thanks again!

Paul Nesbitt
Managing Director

Rated 5 out of 5 stars

Excellent to work with, great customer service.

We had amiably been working with PAC for years before we approached them with an end goal of having our own bespoke system for linking together all of our five holiday parks’ booking systems together and to enable full remote working which has since proved to be enormously beneficial to our business. Our idea, however, turned out to be an extremely complex and challenging request which we could not have achieved without the help and expertise of the PAC team. They have accommodated our increasingly demanding wishes consistently with great customer service, efficiency, and an apparently limitless knowledge of their trade. They have been a wholly invaluable resource to our business for six years and we look forward to continuing to develop our business with them in the future.

July 7, 2015
Unprompted review

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