Paddockspares Reviews 

37,564
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,755 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive very quickly and are securely packaged, making the overall purchasing process exceptionally smooth. Buyers find it very easy to locate the exact spares they need using the online catalog, while also benefiting from competitive pricing. However, some customers also noted occasional issues with delivery delays or even receiving incorrect items. A few people experienced problems with expensive shipping costs or missing components from their packages. Others mentioned that sorting out these mistakes with customer support could sometimes require extra time and effort.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising swift shipping, helpful... See more

Product

Users describe positive interactions with product, highlighting excellent quality, fair pricing, and a vast... See more

Service

Customers consistently note positive experiences with service, highlighting efficient delivery, competitive... See more

Order

Clients share satisfaction on order, frequently highlighting the easy online process, prompt shipping, and... See more

Price

People report positive experiences with price, frequently highlighting very reasonable pricing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price on the Silver Modules wheels, well packed, arrived not long after ordering, top service. Only gripe was DPS left them stacked outside of my front door, (I was out at the time), 4 big wh... See more

Company replied

Rated 5 out of 5 stars

Land Rover Series 3 New Rear step Instructions were very helpful and the product fitted perfectly. I will try and forward photos of before and after fitting the rear step but apologies if my fo... See more

Company replied

Rated 5 out of 5 stars

Easy to find parts on the website, easy to order, prices where you'd expect them, orders always arrive quickly. Crucially, they actually seem to have the stock items the website say they have - a curi... See more

Company replied

Rated 5 out of 5 stars

You guys stepped up when our tradtional suppliers Craddock dropped the ball. Thanks to you folks were able to deliver the repair ON TIME. Now assured of repeat business from us in Denver

Company replied



Company details

  1. Auto Parts Store
  2. Auto Body Parts Supplier
  3. Auto Machine Shop
  4. Car Accessories Store

Written by the company

This year we're thrilled to celebrate a milestone that would not have been possible without you, our customers - 50 incredible years of Paddock Spares! The business has seen many changes throughout the years, moving from the family home to larger warehousing in 1990, parts books were adapted into websites, telephone calls developed into e-mails, but one thing has stayed constant, the Paddock team being here to help with your Land Rover journey. We now stand proudly as one of the world's leading suppliers of spares and accessories for the Land Rover marque. We've gained many new customers over the years and some of you have been our loyal customers from the very beginning, passing down to second and third generations as we speak - to you all, we are most grateful for your continued support.

Parts and Accessories for Land Rover and Range Rovers since 1975

Written by the company

Comitted to keeping your Land Rover and Range Rovers running
Proudly celebrating our 50th year! Welcoming you into the Paddock Spares family, we are here to help for all of your Land Rover and Range Rover needs

A Lifetime of Support

Order with confidence knowing that a member of the team is only a call or email away!

Order with confidence knowing that a member of the team is only a call or email away!
Confident in the quality of the products we offer, we are pleased to be able to include a great warranty service along with offering the parts at a great price to all of our customers. Available through several methods of contact we can assist with finding those hard to source parts, as well as supporting you through general enquiries that pop up in the life of Land Rovers

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

38K reviews

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4.7

All reviews

(37,564)

2,015 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor delivery times …

Ordered some parts on an 3/5 day delivery they took 10 days.
Ordered a service kit on a 1/2 business day express delivery it took nearly a week. Tried to phone them when I got home from work. As I wanted a refund on my £7.00 express delivery charge. They are only open until 3pm.
Very poor service will not use them again.

September 16, 2026
Rated 5 out of 5 stars

Always easy to place an order

Always easy to place an order, excellent communication from order to delivery. Great service and great to deal with

September 14, 2026
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Reply from Paddockspares

We're so happy to hear you found our ordering process easy and our communication excellent. We appreciate your kind words!

Rated 1 out of 5 stars

Everything ive tried to buy it says in…

Everything ive tried to buy it says in stock but its not and then gets cancelled

September 7, 2026
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Reply from Paddockspares

We apologize for the cancellation of this order,. We are unaware at the time that our supplier would not be able to send the part that you needed.

Rated 5 out of 5 stars

Very good communication

Very good communication, good service, friendly staff

September 13, 2026
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Reply from Paddockspares

We are so pleased to hear that our communication, service, and staff made such a positive impression on you. Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Easy

Easy ordering,competitive pricing.Picked my parts up from the shop.Gave me a call when ready job done

September 13, 2026
Paddockspares logo

Reply from Paddockspares

We're happy to hear that our ordering process was easy and our pricing competitive. We are happy to have your order ready for collection and appreciate your kind words about our service.

Rated 5 out of 5 stars

Simple transaction.

Easily identified required part on website, ordered it, paid for it, and a couple of days later, it was delivered. What is there not to like?

September 12, 2026
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Reply from Paddockspares

We're glad to hear that finding the part on our website was easy and that delivery was prompt. We appreciate your positive feedback!

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