Paddockspares Reviews 

37,564
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,755 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive very quickly and are securely packaged, making the overall purchasing process exceptionally smooth. Buyers find it very easy to locate the exact spares they need using the online catalog, while also benefiting from competitive pricing. However, some customers also noted occasional issues with delivery delays or even receiving incorrect items. A few people experienced problems with expensive shipping costs or missing components from their packages. Others mentioned that sorting out these mistakes with customer support could sometimes require extra time and effort.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising swift shipping, helpful... See more

Product

Users describe positive interactions with product, highlighting excellent quality, fair pricing, and a vast... See more

Service

Customers consistently note positive experiences with service, highlighting efficient delivery, competitive... See more

Order

Clients share satisfaction on order, frequently highlighting the easy online process, prompt shipping, and... See more

Price

People report positive experiences with price, frequently highlighting very reasonable pricing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price on the Silver Modules wheels, well packed, arrived not long after ordering, top service. Only gripe was DPS left them stacked outside of my front door, (I was out at the time), 4 big wh... See more

Company replied

Rated 5 out of 5 stars

Land Rover Series 3 New Rear step Instructions were very helpful and the product fitted perfectly. I will try and forward photos of before and after fitting the rear step but apologies if my fo... See more

Company replied

Rated 5 out of 5 stars

Easy to find parts on the website, easy to order, prices where you'd expect them, orders always arrive quickly. Crucially, they actually seem to have the stock items the website say they have - a curi... See more

Company replied

Rated 5 out of 5 stars

You guys stepped up when our tradtional suppliers Craddock dropped the ball. Thanks to you folks were able to deliver the repair ON TIME. Now assured of repeat business from us in Denver

Company replied



Company details

  1. Auto Parts Store
  2. Auto Body Parts Supplier
  3. Auto Machine Shop
  4. Car Accessories Store

Written by the company

This year we're thrilled to celebrate a milestone that would not have been possible without you, our customers - 50 incredible years of Paddock Spares! The business has seen many changes throughout the years, moving from the family home to larger warehousing in 1990, parts books were adapted into websites, telephone calls developed into e-mails, but one thing has stayed constant, the Paddock team being here to help with your Land Rover journey. We now stand proudly as one of the world's leading suppliers of spares and accessories for the Land Rover marque. We've gained many new customers over the years and some of you have been our loyal customers from the very beginning, passing down to second and third generations as we speak - to you all, we are most grateful for your continued support.

Parts and Accessories for Land Rover and Range Rovers since 1975

Written by the company

Comitted to keeping your Land Rover and Range Rovers running
Proudly celebrating our 50th year! Welcoming you into the Paddock Spares family, we are here to help for all of your Land Rover and Range Rover needs

A Lifetime of Support

Order with confidence knowing that a member of the team is only a call or email away!

Order with confidence knowing that a member of the team is only a call or email away!
Confident in the quality of the products we offer, we are pleased to be able to include a great warranty service along with offering the parts at a great price to all of our customers. Available through several methods of contact we can assist with finding those hard to source parts, as well as supporting you through general enquiries that pop up in the life of Land Rovers

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

38K reviews

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4.7

All reviews

(37,564)

2,015 reviews in the last 12 months

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Rated 1 out of 5 stars

Very very late delivery no…

Very very late delivery no communication very disappointed

September 12, 2026
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Reply from Paddockspares

Apologies - no excuses. This order really missed the boat and is terribly late. It was mislaid and was processed only the day before this review. It is out for delivery with DPD today DPD will have contacted you by email. Our customer service team will be in touch by email. Apologies again.

Rated 4 out of 5 stars

ordering experience

Prices are competitive, prompt despatch, can always get to speak to sales or customer services.

September 11, 2026
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Reply from Paddockspares

We're so glad to hear you appreciate our competitive prices, prompt dispatch, and accessible sales and customer service. Thank you for your kind words!

Rated 5 out of 5 stars

I contacted Paddock for advice and my…

I contacted Paddock for advice and my call was answered immediately. The chap could have not been more helpful and provided all the information I needed to place my order, which was delivered in due course. At a very reasonable rate.

September 9, 2026
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Reply from Paddockspares

Thank you for your kind words. We try so hard to to provide the complete service.

Rated 5 out of 5 stars

Fast and easy

All good.
From the transaction to delivery, all went fast and easy.

August 31, 2026
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Reply from Paddockspares

We're so glad to hear that your transaction and delivery were fast and easy. We appreciate your positive feedback!

Rated 5 out of 5 stars

Everything on my list was acquired…

Everything on my list was acquired quickly and promptly delivered,

September 9, 2026
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Reply from Paddockspares

We're so glad everything on your list was acquired quickly and promptly delivered. We appreciate your positive feedback!

Rated 5 out of 5 stars

TD5 parts

I had expert advice on the parts I needed and it arrived very quickly and as expected it fitted perfectly.
Good service all round from start to finish

September 3, 2026
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Reply from Paddockspares

We're delighted to hear our advice was helpful and that your parts arrived quickly and fit perfectly. Your positive feedback about our service means a lot to us.

Rated 5 out of 5 stars

Pretty much everything…

This company has pretty much everything I need to maintain my land rover, great quality parts and a good website to use

September 2, 2026
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Reply from Paddockspares

We're so glad to hear you find our parts high quality and our website easy to use for your Land Rover needs. It is great to have your positive feedback!

Rated 5 out of 5 stars

Good product descriptions and fitment…

Good product descriptions and fitment notes. very reasonable pricing and efficient shipping.

September 1, 2026
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Reply from Paddockspares

We're so glad to hear that our product descriptions and fitment notes were helpful, and that you appreciated our pricing and shipping! We truly value your positive feedback.

Rated 5 out of 5 stars

Landrover spares.

Great service, very reasonably priced, fast international delivery.

September 9, 2026
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Reply from Paddockspares

We're so glad to hear you appreciated our service, pricing, and quick international delivery! Thank you for your kind words.

Rated 5 out of 5 stars

Paddocks Number One For Spares

Paddocks has been very good supplying me with spares for my series two Land Rover. They have a wealth of knowledge and are very helpful when I phone them. The number one place to go for your Land Rover spares.

September 1, 2026
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Reply from Paddockspares

We're so pleased to hear we could help with your Land Rover spares and that our team's knowledge was good. Thank you for your kind words - such a boost!

Rated 5 out of 5 stars

Onestly?

Onestly?
I hate brexit,,,,

September 1, 2026
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Reply from Paddockspares

Sending parts into Europe used to be so simple.............

Rated 3 out of 5 stars

The delay in obtaining parts is from…

The delay in obtaining parts is from your Company is not acceptable.

September 1, 2026
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Reply from Paddockspares

We understand your frustration regarding the order delivery time. Please note that if Economy delivery is chosen, delivery time can be 3-5 working days. Express orders take priority and we endeavour to despatch same day or next working day. We hope that we may be of service in the future,

Rated 5 out of 5 stars

Having my chassis swapped on my Series…

Having my chassis swapped on my Series 3 Landrover - so far have ordered over £1000 of parts from Paddocks: comms has been good, shipping very prompt and no complaints as to the quality of a vast array of items from leaf suspension to brackets and bolts from my mechanic/LR guru.

September 5, 2026
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Reply from Paddockspares

Thank you so much for your comments and for your continued trust in us and our service. We look forward to seeing photos of your finished masterpiece.

Rated 3 out of 5 stars

Need to inform and support customer.

I didn't appreciate the initial ordering process. The lady on the phone was helpful to the point of being obstructive. She told me the shipping cost when ordering by phone was higher than on the internet, and she couldn't provide any extra advice or information beyond what is available online. People use a company like yours for service that includes supporting information to help make an informed decision about which part or item to buy.
Also shipping costs are very expensive

September 8, 2026
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Reply from Paddockspares

We appreciate you sharing your feedback regarding your recent ordering experience. We are truly sorry to hear that the phone ordering process and shipping costs caused frustration. We do help all we can with making purchasing decisions but sometimes it comes down to personal choice of brand, price etc. It appears that most couriers charge extra for Isle of Man deliveries as it is an island.

Rated 4 out of 5 stars

Slow delivery but quality parts

Paddocks informed me the servicing kit was on order from their suppliers. It took 10 days to arrive so order well in advance of doing the work. The Britpart kit is good quality.

September 3, 2026
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Reply from Paddockspares

We appreciate you sharing your experience and the helpful advice regarding ordering in advance. We are glad to hear the kit itself met your expectations. Your feedback helps us improve our service.

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