Disappointed that I couldn’t claim the discount in store that was offered on line. Was needing lights asap as I had someone at my home to fit them. Silly that I could order in the store to be sent out... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Both visits to store were good - very helpful staff. Nice lights.
Company replied
I recently purchased the Narciso 6 Light Split Bar Black Ceiling Light and the Bombo 8 Light Ceiling Light in Polished Chrome from Pagazzi, and I am delighted with both products. The quality... See more
Company replied
Excellent experience at Pagazzi Braehead. Friendly helpful customer service from minute we walked in. Advisor was super helpful, guiding us and informing us about various lights. Nothing was to much... See more
Company replied
Company details
- Lighting Store
- Bar Restaurant Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Interior Designer
Written by the company
We are UK's largest specialist lighting retailer, your one-stop shop for all that is the best in lighting. Our website has a fantastic choice of lighting designs for you with incredible ideas for all your indoor and outdoor lighting needs. In addition, our stores have an inspirational range of rugs, mirrors and furniture in stock and at prices that you will find hard to believe. We have 17 specialist lighting stores across the country in Scotland and England, as well as a great website.
Contact info
Unit 10, Block 8 Thornliebank Industrial Estate, G46 8JH, Glasgow, United Kingdom
- 03442571908
- help@pagazzi.com
- pagazzi.com
4.2
Great
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service, quality goods
Superb range to choose from, purchased two floor lamps and absolutely delighted with the quality and price. Excellent friendly and helpful staff.
May 31, 2024
Unprompted review
Reply from Pagazzi Lighting
Thank you so much for your kind review! As a family business, we really appreciate you choosing to shop with us and taking the time to leave a review. Enjoy your new lights! Thanks again, Rebecca
Advertisement
Help sales assistant at Lakeside store Doncaster
My sister and I went to the Lakeside store in Doncaster. My sister bought several large items that need two trips to the car. The lady that served us (Laura) also helped us take the purchases to the car. She couldn’t have been more helpful and nicer. She is a credit to the company. Thank you Laura.
May 30, 2024
Unprompted review
Reply from Pagazzi Lighting
Thank you so much for your kind review! We have passed on your feedback to Laura and the team at Doncaster 😊. We've so pleased that the team gave such amazing service. Thanks again, Rebecca
How to shop without being threatened
Good knowledgeable, friendly
staff and presentation of goods.
May 25, 2024
Unprompted review
Reply from Pagazzi Lighting
Thank you so much for your kind review! As a family business, we really appreciate you choosing to shop with us and taking the time to leave a review. Thanks again, Rebecca
Mirror
I had a problem with my mirror but it was changed immediately.The mirror is beautiful and very good value for money. I will definitely use this company again and I highly recommend them.
May 6, 2024
Reply from Pagazzi Lighting
Thank you for your recommendation. I am delighted we could resolve your problem to your satisfaction. We look forward to your continued custome
Excellent customer service in store…
Excellent customer service in store from sales lady, very helpful and knowledgeable on products in store
May 15, 2024
Unprompted review
Reply from Pagazzi Lighting
Thank you for your kind comments. We will pass these to our colleague in Store.
Advertisement
Delivery was unbelievably quick
Delivery was unbelievably quick, live in a remote Scottish area and still only took 3 days!! Stag antler chandeliers are absolutely beautiful would definitely recommend pagazzi lighting.
May 14, 2024
Reply from Pagazzi Lighting
Thank you for your recommendation. We are delighted that you are pleased with your chandeliers. I am sure that they will make a beautiful addition to your home.
Got delivery really quickly love how…
Got delivery really quickly love how you can find so many eye catching lights from your company.
May 10, 2024
Reply from Pagazzi Lighting
Thank you for your kind comments. We are delighted that you are happy with the quick delivery of your purchase. We are glad you love our stunning collection of lights.
Reply from Pagazzi Lighting
Then you for your kind comments. We are delighted that you are happy with your purchase.
Staff polite and very helpful
Staff polite and very helpful. Very, very disappointed though to see item I purchased £50 less at Furniture Village
May 20, 2024
Unprompted review
Reply from Pagazzi Lighting
Thank you for your feedback, we will pass this to our colleagues in store. I am sorry that you are disappointed with the cost, We do strive to keep our prices competitive and available for immediate delivery.
Advertisement
Nicely laid out store
Nicely laid out store, good variety of products and good service.
May 15, 2024
Unprompted review
Reply from Pagazzi Lighting
Thank you for shopping with Pagazzi and for your kind comments.
Plenty of choice good range of prices
Plenty of choice good range of prices
May 17, 2024
Unprompted review
Reply from Pagazzi Lighting
Thank you for your kind comment. We are delighted that you are happy with our range of products and prices.
Nice friendly person who awnsered phone…
Nice friendly person who awnsered phone and very helpful
Excellent knowledge
May 15, 2024
Reply from Pagazzi Lighting
Thank you for your kind review, glad to hear our customer service team were able to assist you.
Reply from Pagazzi Lighting
Thank you for your kind comments, delighted to hear you are satisfied with our service.
Advertisement
Reply from Pagazzi Lighting
Thank you for your review and kind comments.
Would use again
Online site easy to use and order
Very happy with the beautiful picture which is as seen online
Unfortunately despite saying there was tracking none was available
Picture arrived safe and sound a couple of days later than expected
May 13, 2024
Reply from Pagazzi Lighting
Thank you for your feedback. We are delighted that you are happy with your beautiful picture. I apologies for any delay or inconvenience, If we can be of further assistance please contact help@pagazzi.com
Reply from Pagazzi Lighting
Delighted to hear you have found the right lamp for you. Thank you for leaving this kind review.
Advertisement
EXCELLENT SERVICE AND CUSTOMER SERVICE…
i ordered a lovely Bombo .wall lamp as iv'e ordered from pagazzi many times before , and it came the very next day and as usual its beautiful ,and Loved it so ordered another one and was told by Louise it wouldn't come until Monday .and WOW it came today on SUNDAY , so very,very pleased with PAGAZZI AS ALWAYS . and LOUISE is such a lovely person .so WELL DONE PAGAZZI . Nothing is to much trouble ....
May 19, 2024
Unprompted review
Reply from Pagazzi Lighting
Delighted to hear you are happy with your lights and for your kind comments regarding our customer service team.
Reply from Pagazzi Lighting
Thank you very much for your kind review.
Reply from Pagazzi Lighting
Thank you for shopping with Pagazzi. We are so pleased that you are happy with your beautiful light. I am sure that it will make a lovely addition to your home.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.