paikka.pet Reviews 26

I rarely leave a review but had to come to thank amazing experience with Paikka. I bought a human visibility rain coat like 1,5 years ago. It’s amazing but I haven’t used it a lot. Now I noticed it had some marks on my back and collar. I contacted them pointing out that I wasn’t happy with the quality (just that it would make it easier for them to observe quality in the future.
I was amazed they immediately promised to send me a new jacket. Will definitely buy from them in the future too, amazing customer service and good quality on making. Now I also ordered a sweater to our dog but it hasn’t arrived yet.

I work professionally with dogs in Spain and regularly test outdoor gear before recommending it.
I purchased two PAIKKA products around the same time — one through a retailer and one directly from the brand. The lined winter coat was tested in prolonged rain conditions. Although it has a 9,000 mm water column rating, I found that the inner lining absorbs moisture over time. In extended wet exposure, especially with smaller dogs close to the ground, the lower sections can retain water and the dog may become damp underneath.
I shared this feedback with the company as constructive input. Shortly after, I requested a return for the overall purchased directly from the brand. I had briefly tried it indoors to assess fit and mobility and removed the tag because it was bothering my dog — I still have the original tag. The item was never used outdoors.
The return was declined due to the removed tag and an alleged odor. Given the limited indoor use, I found this difficult to understand. As a result, I not only lost the original shipping costs, but also had to pay an additional €14 for a DHL shipment to have the item returned to me from Germany.
While I understand that companies have policies, this experience was disappointing. I believe customers should carefully review the return conditions and evaluate whether a lined winter coat is suitable for prolonged heavy rain before purchasing.

Ordered a raincoat the size gide was not right so need to return. Return rejected. Not worn, tag on it. Besides that got a store credit but can’t buy an item in sale, every item om site is in sale. So now i lost €120 and customer service you can’t reach! Terrible!

Ordered and payed for a wintersuit 30. december, Got an orderconfirmation and never heard a word since…
I have tried contacting the Company by mail x 4, on Messenger and Instagram - no response !!

Dont buy anything from this Company, its a scam.

I returned an item related to order #62888, and the package was delivered on January 27th.

As of today (February 12th), I have not received the refund nor any clear update regarding the status of the return process. At this point, I am without the returned merchandise and without the corresponding refund.

I understand that returns may require processing time; however, more than two weeks after confirmed delivery seems excessive without any concrete communication.

I have contacted customer service and am currently awaiting a response.
I will gladly update this review if the issue is resolved promptly.

UPDATE: The issue has now been resolved and the refund (€152.60) was processed and received on March 1st. However, this happened more than 40 days after the returned package had been delivered. I appreciate that the refund was eventually completed, although the processing time was significantly longer than expected.

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Ho effettuato un reso relativo all’ordine #62888 e il pacco risulta consegnato il 27 gennaio.

Ad oggi (12 febbraio) non ho ancora ricevuto il rimborso né aggiornamenti concreti sullo stato della pratica. Questo significa che attualmente mi trovo senza la merce restituita e senza il relativo rimborso.

Comprendo che possano esserci tempistiche tecniche per la gestione dei resi, ma ritengo che oltre due settimane dalla consegna siano un periodo più che sufficiente per fornire almeno un aggiornamento chiaro.

Ho già contattato l’assistenza e resto in attesa di riscontro.
Sarò lieta di aggiornare questa recensione qualora la situazione venga risolta in tempi rapidi.

AGGIORNAMENTO: La situazione è stata poi risolta e il rimborso (€152,60) è stato elaborato e ricevuto il 1° marzo. Tuttavia questo è avvenuto dopo oltre 40 giorni dalla consegna del reso. Apprezzo che il rimborso sia stato infine effettuato, anche se le tempistiche sono state decisamente più lunghe del previsto.

I got the human raincoats in camo and yellow and the X small fits like a ladies large and the small fits like a ladies extra large. I love mine and it’s waterproof and wind proof. I couldn’t be happier! I would definitely buy again!

My colleague and I each placed an order with Paikka last week. The jackets didn’t fit our dogs, so we requested a return. My colleague immediately received a different size sent to her, without any additional shipping costs. I, however, have to place a new order for the correct size and pay the shipping costs. It’s a pity that they offer different service to different customers.

Visibility jacket is not waterproof. Bad when costs so much. Seams not all taped.

Bad quality. Not waterproof.
Visibility raincoat stops being reflective when wet - really bad for that amount of money!

Not every seam are taped either, they said that it would make the coat to stiff... really intetesting that other brands coats have all taped seams.

It lets water in really fast too. Walked my dog for about 20 min and it rained a litte, not much at all - my dog and the coat was really wet when we got in.

First: Quality of products.

We got the visibility winter jacket and seawool shirt for our old, small dog to keep her warm and dry in winter. On first test, both are great! I'm really glad to find that Paikka stocks lots of sizes for all dog shapes, and ours fit her perfectly against her measurements and the size chart.

The Seawool shirt covers her hips very well which is great as she has arthritis and it stays well in place even without using the leg straps, she's comfortable wearing this all day indoors and out. The jacket hasn't been tested in wet weather but the material looks good, the outer is raincoat material and the inner side is soft and comfortable to the touch. I like that the filling is made from recycled materials. Overall, feels like good quality for the price.

Second: On delivery, we were not very happy with UPS. We received many delivery notifications alerting us of the delivery time, so we made sure to be at home during that time but then we got a note saying the item couldn't be delivered and was dropped off at a pick-up location. Seems like a lazy UPS driver – not really the fault of Paikka so I won't take off any stars, but it made a bit of an inconvenience for us so it's worth noting.

Otherwise, very happy with our products. Not had a chance to test the reflectiveness of the coat when wet (which seems to have caused some negative reviews here) – however that's not a big priority of ours. For a warm and dry jacket, I think this is great value for money.

Scam. Order never arrived and UPS never answers.

I am absolutely in love with my raincoat, which matches my dog's raincoat!! Great quality and beautiful designs.

Reflective visibility raincoats are not reflecting anymore when they become wet.