Paintstop Reviews 

77
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is remarkably straightforward and user friendly. Buyers regularly praise the highly competitive pricing and the secure packaging that ensures items arrive in pristine condition. Consumers also appreciate the remarkably prompt shipping and reliable delivery service provided by the couriers. Some people were dissatisfied with occasional problems involving damaged packages or incorrect product deliveries. A few other consumers also noted issues with unexpected colour mismatches or minor delivery delays. Reviewers also mentioned encountering occasional difficulties regarding product returns and customer support responses.

What people talk about most

Product

Consumers find product to be positive, highlighting great prices, prompt delivery, and secure packaging.... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting very quick shipping... See more

Price

Customers had great satisfaction with the pricing, frequently highlighting that items are much cheaper than... See more

Order

People report positive experiences with order, frequently highlighting the easy online process and super fast... See more

Service

Users describe positive interactions with service, highlighting amazing experiences, great value, and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered Farrow and Ball paint from Paint Stop on numerous occasions and they have always been brilliant. They give the best prices and they package the paint really well to ensure no damage to... See more

Rated 5 out of 5 stars

First time I have used Paintstop and it won't be the last! Good prices, good stock and EXCELLENT delivery. Even better as they used DPD for our delivery (maybe they use other carriers for different a... See more

Rated 5 out of 5 stars

The paint was extremely competitively priced, which was the main reason I chose to purchase from Paintstop. The two tins I ordered on Tuesday arrived by Thursday—very quick delivery. They were well... See more

Rated 5 out of 5 stars

Bought 5 litre Farrow & Ball paint much cheaper than other places, nearly £30! Delivery stated 1 to 3 days for free shipping, I ordered on a Sunday and received the paint on the Wednesday. Great serv... See more


Company details

  1. Paint Store
  2. also in
  3. Do-it-Yourself Shop
  4. Hardware Store

Written by the company

Paint Stop Ltd is a team that have been in the decorating & hardware trade for over 30 years. Our product range is the most extensive that you will find with full paint tinting systems available for Dulux, Johnstones, Crown, Craig & Rose, Zinsser, Macphersons, Sandtex, Sadolin, Little Greene, Paint Library, Farrow & Ball and more! We also stock a full range of ready mixed paint colours from all the top retail brands.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

77 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(77)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

disappointment

I have now made 2 purchases from Paintshop, and both times have been a disappointment.
For the first I purchased what was described as 1 kg of rags. I received a bit over 600 grams. I sent them an email, but never got a response.
Today my second purchase arrived. It was Toupret skim and fill. The bag was torn. I had power all over the place, most of the powder was in the card box, and much of it was wet, too and thus unusable.
I've sent them an email. I am curious if I will get a reply this time.

November 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Bought 5 litre Farrow & Ball

Bought 5 litre Farrow & Ball paint much cheaper than other places, nearly £30! Delivery stated 1 to 3 days for free shipping, I ordered on a Sunday and received the paint on the Wednesday. Great service.

October 4, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Used these guys twice now, and find Paint Shop one of the best, no nonsense ordering, fast delivery and excellent trade paint. Thank you.

September 28, 2026
Unprompted review
Rated 3 out of 5 stars

Sloppy service

The tin of Farrow & Ball that I received had paint around the rim and down one side. The company did not seem to be perturbed by the sloppy presentation and simply repeated that “bespoke” products are non-returnable.

September 17, 2026
Unprompted review
Rated 5 out of 5 stars

Items as described

Items as described. Well priced. Slight criticism; the 2 items were sent separately and I was not made aware of this. The fact I received only 1 email from the courier also made it confusing after opening box 1 and seeing only 1 item. Not big deal. perhaps making such situations clearer would e a good idea.

September 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Top service

Top service! Mike was absolutely brilliant helping us out of a very tight spot. I cannot recommend Paintstop highly enough. Very professional and great quality too. Thank you.

September 23, 2026
Unprompted review
Rated 1 out of 5 stars

First time order..

First time order... received the wrong product with another persons address and a damaged label on the back with my address.
I telephoned straight away to tell Paintstop also messaged with no response on the care repair I ordered days ago or a refund. This review has been sent with still no communication on the situation!

September 1, 2026
Unprompted review
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Rated 5 out of 5 stars

My 1st time using The Paint Stop and I…

My 1st time using The Paint Stop and I would highly recommend the fast delivery and safe arrival of my Paint .
My Farrow and Ball paint was well packaged and was also a lot cheaper than local stores to me , so I will be a returning customer .
Many thanks for the excellent service !

August 28, 2026
Unprompted review
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