I have booked with pak direct cargo for 100kg through sea port .service was very good .although waiting time was longer than before but overall their service was very good .i am going to use their ser... See more
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This is my 3rd completed cargo experience with Pak direct Cargo. Mashallah from point A to Point B- everything is handled professionally. Everyone is so kind and respectful. They try to accommodate y... See more
First time sending cargo must say was worried but the experience was great the cargo reached within 2 months all tacked definitely will use the service again saves hassle taking things myself would h... See more
Company details
Information provided by various external sources
Send cargo to anywhere in Pakistan or Azad Kashmir at the cheapest price starting £1/KG. Pak Direct Cargo provide all kinds of Pak Cargo services which enables you to ship your Cargo to Pakistan in fast delivery time, from anywhere in the UK to anywher...
Contact info
Saint John Street 145-157, EC1V 4QJ, London, United Kingdom
- pakdirectcargo.com
3.6
Average
90 reviews
Hasn’t replied to negative reviews
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Poor service, avoid! Whole conversation with customer service provided below.
Here is the full text message conversation with the firm after I provided feedback.
——————————-
Kindly give us your feedback
PAK DIRECT CARGO
My response: I will not be using your service again.
An item from my package was removed BEFORE the seal was attached (a camera was removed from its box and taken). The seal was then attached and obviously accepted. I’m very disappointed. You clearly have someone within the network that cannot be trusted.
Reply: We do not allow these expensive items in the parcels.
My response: That doesn’t address my problem in any way and your response to my concern says it all really.
The camera was not expensive and probably only worth about £20.
It’s probably best that you now spend the time trying to find the dishonest person in your network.
Reply: Did you mention in the items that you are putting camera in the parcel ?
My response: No I didn’t. Does that make a difference when it’s been signed for on the other side and accepted because the blue seal wasn’t tampered with?
Reply: Customs in Pakistan
If they open and it’s mentioned in the invoice we pay duty other wise they can take it out.
My response: You’re suggesting that it was opened by customs in Pakistan and then resealed without notice and with exactly the same blue seal as the one you use? Why would customs in Pakistan have exactly the same blue seal?
When anything is checked by customs (anywhere in the world) they leave a note to say it’s been checked. They cannot take items and then accept that as payment. It doesn’t make any sense to me. They would just refuse to release it if the duty was not paid and then destroy it after a period of time. That’s not a good enough explanation from you.
Reply: We got seals. In Pakistan as well
And resell the parked which get opened
Anyways
Next time don’t hide things inside the parcel while using any other service.
My response: There won’t be a next time.
I absolutely will not be using your services again and will tell everyone that might be considering doing so not to use your services either. You’re running an unreliable and wholly-unprofessional service, to say the least.
*Updated
Reply: It was your fault
January 21, 2020
Unprompted review
Extremely unprofessional
Extremely unprofessional, full of blatant liars. Made several false promises and these guys don't have any moral business ethics. Always looking for just one thing MONEY and nothing else. Try to find an alternative please...
October 12, 2019
Unprompted review
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