Pakke.dk Reviews 

8,713
TrustScore 3 out of 5

3.0

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Rated 4 out of 5 stars

I just accidentally saw pakke.dk while searching how can I send my documents overseas. Tried to get a quotation and found the cheapest but fast way of sending my document. I have sent my doc... See more

Rated 4 out of 5 stars

I just accidentally saw pakke.dk while searching how can I send my documents overseas. Tried to get a quotation and found the cheapest but fast way of sending my document. I have sent my doc... See more

Rated 4 out of 5 stars

We are involved in business working 24/7. Every weekend one of our employees has a weekend duty with notifications on the phone on so to react for any e-mails arriving. One Saturday, on my duty... See more

Rated 1 out of 5 stars

Pakke.dk is unreliable and overpriced, with around a 50% success rate at best. Scheduled pickup slots are frequently missed, and customer support is slow and takes little responsibility when things go... See more

Company replied

Company details

  1. Courier Service

Written by the company

Pakke.dk er en dansk virksomhed etableret i 2012 med datterselskaber i Sverige, Norge og USA. Pakke.dk har gennemført mere end 1.5 millioner forsendelser - og har hertil en stor fast kundebase som jævnligt benytter hjemmesiderne i 4 lande.


Contact info

3.0

Average

TrustScore 3 out of 5

9K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 29% of negative reviews

Typically takes over 1 month to reply

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3.0

All reviews

(8,713)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable

Reliable delivery and good price too. We’re informed every day during delivery process.

December 16, 2022
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Rated 1 out of 5 stars

Shocking customer service and time wasting!

We used Pakke.dk to send 2 large 30 kg 'Coffin' snowboard bags from Denmark to Spain via UPS.
The first package arrived after a few days but the 2nd package 'disappeared' -To be clear this was UPS fault NOT Pakke.dk - However Pakke.dk were worse than useless to assist us to find the package or make a claim (it would have been much quicker and straight forward with UPS directly (not to mention cheaper we found out afterwards!!!) As we had booked UPS through Pakke.dk we were always relying on them - then never contacted us -it was always us contacting them. After 5 months they said UPS couldn't find it and we needed the receipts for all the equipment that was now officially 'lost'. We then spent a number of hours getting all the old receipts together to send (around 30,000DKK worth) Pakke.dk asked us to send the same receipts 3 times as they are so disorganised )and the same claims form 3 times!!! After another 3 months and multiple emails/calls to Pakke.dk they finally came back to us to say compensation with them was limited to 500dkk -so why the heck did they make me waste many months and hours getting receipts together for 30,000dkk - I would avoid and simply book direct with the shipping company (Ticket# 166678) - Re: (Ticket# 162723) - Re: Pakke.dk Ordre 1542700 er blevet leveret (DELIVERED)
Update: as you can see below they asked for my customer number to follow up my complaint and surprise surprise they did nothing avoid avoid avoid!

November 1, 2022
Unprompted review
Pakke.dk logo

Reply from Pakke.dk

Dear Douglas
We would very much like to take a second look at your case but have trouble finding your name in our system. Could you please write your order number and we will contact you as soon as possible

Kind regards,
Pakke.dk

Rated 1 out of 5 stars

Was forced to use this service. Just use UPS website. Much cheaper!

Was forced to use this service. Could have the same service at half the price, if I just entered the address data at the UPS website. Feels like fraud! Not recommend. Just simple use the UPS site for creating the address data.

November 16, 2022
Pakke.dk logo

Reply from Pakke.dk

Dear Martin
We would very much like for you to elaborate a little on the reason for this review, which is why we have contacted you by email

Hope to hear from you soon!

Kind regards,
Pakke.dk

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Rated 1 out of 5 stars

Paid delivery never delivered

They said that UPS tried to deliver. We were at home and our camera shows that there was no delivery. If I pay for a service door to door, it has to be door to door!

November 7, 2022
Rated 5 out of 5 stars

Highly reliable and professional

Very reliable, professional service. Easy to use - streamlined conduit to courier services. They do exactly what they say they will do - independently of courier services used. Highly recommended for both private and business use.

November 1, 2022

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