Great products paired abysmal customer service. Emails are ignored, by both management and staff. I experienced a defective product, they couldn't have been any more unhelpful, or rude. The fact th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Got a 500 piece “Stanger Things” puzzle for Christmas. Was literally the cheapest and worst made puzzle ever!! The material was only slightly thicker than card stock. Pieces did not interlock and fai... See more
Company replied
Honestly I thought the customer service was shocking. Allowed me to sign up then the day before the stock was due to arrive told me they wont dispatch to a residential home (Even though they allowed m... See more
I ordered a VW camper van water bottle with a delivery of 3-5 days, it hadn’t arrived in 8 days so I contacted Paladone directly. I spoke to an extremely helpful customers services representati... See more
Company replied
Company details
Written by the company
There are many companies who do what we do, but few who we consider competitors. Put simply, Paladone offer the best wholesale gifts with the best licenses to the best retailers.Our customer support is unrivalled – once you’re an approved customer you’ll be given access to product photography, videos and copy of the very highest standard. We’ll help you engage your audience on social media and offer marketing advice if it’s something you require. Helping our customers sell is as important, if not more so, than our own sales figures. Finally, our refinement process is infallible. Using our own sales data and sell-through data from our customers we constantly refresh our product offering. New developments within our trend based own-brands and our envied collection of licenses, often supported by an upcoming box office release leave our valued customer with an inventory of brand new, on-trend innovations and proven ‘big hitters’.
Contact info
Apex House, Dolphin Way, bn436nz, Shoreham-by-Sea, United Kingdom
- +44(0)1273230036
- info@paladone.com
- paladone.com
1.3
Bad
476 reviews
Replied to 60% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Asked for a login and to open an account which came through immediately. Amazing products ! Placed 1st order which was very easy . Pleasure to deal with. Well done Paladone xxxxx
January 5, 2020
Unprompted review
Advertisement
Exactly what I orded good quality and…
Exactly what I orded good quality and quick delivery
December 21, 2019
Unprompted review
Great service
December 21, 2019
Unprompted review
The item I ordered come very quickly…
The item I ordered come very quickly and am pleased with the product
December 18, 2019
Unprompted review
Advertisement
so I brought some stickers made by this…
so I brought some stickers made by this company as a gift and when I opened them I saw lots of the gadget stickers had rubbed off onto the plastic packaging, a little gutted because my little brother would have loved these
December 18, 2019
Unprompted review
Reply from Paladone
Hi Killian, Thank you for your review.
I am so sorry you are dissatisfied with your purchase of Paladone products. If you have not purchased the items direct from us, the first place you should go to obtain a refund/replacement is the company who sold it to you. Usually, if you provide the retailer with a receipt and the faulty product, they will reimburse you as long as you are within their usual returns period.
Professional service
I had a little wait for parcel but was updated on its journey.
December 17, 2019
Unprompted review
Ordered 3 mugs - would recommend
Good price & a lot of good deals on. Delivered a lot sooner than expected considering it’s December! Would definitely buy from here again & even recommended to a few other people.
December 11, 2019
Unprompted review
Ordered a travel mug as a Christmas…
Ordered a travel mug as a Christmas gift. Abit spectacle as was a great price. But could pay via PayPal so felt abit more reassured. But then the item come 5 working days after order. Great quailty. Very happy with my purchase. Would recommend, and definitely be using again.
December 10, 2019
Unprompted review
Advertisement
Excellent service
December 10, 2019
Unprompted review
A good price and fast delivery
A good price and fast delivery. No complaints!
December 5, 2019
Unprompted review
Amazing
There order system is easy and delivery is speedy making it easy to order and deliver for my shop! there customer service is amazing! There just amazing full stop!
December 5, 2019
Unprompted review
Advertisement
The customer service at Paladone has replaced damaged present
The customer service at Paladone has been second to none. We had a damaged retirement present which although not bought directly from Paladone, they agreed to replace with something else by return. The customer service officer has been really amazing. Thank you, this means a lot to us and especially my husband whose present it was.
December 5, 2019
Unprompted review
Can’t replace bulbs!
I got the NES lamp, and the bulb broke after a month. It’s not replaceable... If you’re considering buying from them, make sure to check things that you’d expect should be obvious, like replacing light bulbs in a lamp!
December 4, 2019
Unprompted review
Reply from Paladone
Hi Neil
Thank you for your review.
I have checked the lamp and the bulb should last a good 15 years so I think you must have a faulty one especially as the bulb has broken.
If you email me your full name and address at info@paladone.com we can work together to resolve the situation and hopefully restore your faith in Paladone.
Kind regards
Mandy
Quick easy transaction
Quick easy transaction
Swift P+P
What’s not to like
December 4, 2019
Unprompted review
Not very good
Not very good, had codes for offers, was told to place my order and my discount codes would be processed by them. But it was a false promise, as they would not do the discount after my order was processed. However my items I bought were received and were fine.
December 4, 2019
Unprompted review
Reply from Paladone
Dear Mr Weeks
Thank you for your review.
I have looked at your order and we do not offer codes on our Paladone Shop so am not sure why you would have been told this. A training session will be held for staff, to ensure they give out the correct information going forward, so our apologies for this.
I am so glad you are happy with your purchases and should you have any queries going forward, please do not hesitate to contact help@paladone.com where somebody will be able to assist you.
Kind regards
Advertisement
Ordered and received my items within 3…
Ordered and received my items within 3 days great service and value!
December 1, 2019
Unprompted review
Purchased a Batman wallet and stress…
Purchased a Batman wallet and stress ball. They arrived quite quickly and will make nice stocking fillers
December 1, 2019
Unprompted review
Great service from start t finish😀
November 30, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.