4 Yrs of waiting for parcel!! No further reply to my email which was requested by Palestine Shirts re: Order never arrived
On June 3, 2021 I placed an order with this company. They immediately accepted my payment but have still not delivered my parcel to Canada and have not replied to numerous emails and msgs via their Facebook and Instagram pages. I requested a refund and they never responded to that, either. Poor service.
UPDATE: June 29, 2025
Hello again, Trustpilot;
On April 4th 2025, Palestine Shirts asked me to email them to confirm the details of my order and my shipping address. I did so on April 8th. They had said they would finally be shipping my order placed in 2021 and asked about shipping my friend Kay's order (also from 2021) to my address. I replied with all info they requested and asked them to reply to me with a confirmation that they received my email and that they had shipped the order. I haven't receive any email reply since, nor the parcel. Trustpilot, could you please contact them and let them know that at the very least, they need to email me back. It's been 4 YEARS and this has still not been resolved. Thanks.
Thank you,
Brenda Lewis
UPDATE - April 4, 2025:
On February 24, 2025: I received an email from Trustpilot saying that Palestine Shirts have asked for more details to better understand my experience (see their post below on this page). As requested, I immediately emailed them with my order number Order No. 1833306716 6/3/2021 plus forwarded the original receipt email with full details - from when I placed the order in 2021. I asked them to RSVP by email to me to confirm receipt of my email but have not received any reply. Could you plse notify them to email me ASAP to confirm so I know that they have processed my order finally and that it has been sent (or if there is any further delay)? Thank you!
From: Brenda Lewis
To: info @ palestine-shirts dot com
Sent: Friday, February 28, 2025 at 03:53:26 p.m. EST
Subject: Replacement Re: Your TrustPilot reply re: Order No. 1833306716 6/3/2021
Hello Palestine Shirts;
I just received your reply on Trust Pilot. Thank you for being ready to send me a replacement order.
Below is the original email I received confiming my order and my payment of it. I had ordered the red and black coloured "Best Quality Um sulaiman Original Palestinian Hatta Shemagh Headdress - 100% Cotton" made by Hirbawi.
My mailing address is still the same (see email).
Please reply to confirm that you have received this email I'm sending you today.
Sending my love back to Palestine;
Brenda Lewis
UPDATE - February 24, 2025: I just received an email from Trustpilot saying that Palestine Shirts have asked for more details to better understand my experience. As requested, I provided you with my order number. I placed my order when this company also used the website Mawtini.com and ordered the red and black Suleiman keffiyeh made by Hirbawi.On my credit card statement my payment was processed to "Holy Land Shop".
IMPT: also, on the same date that I placed my order, a friend of mine Kay Jenkins Von Riesen, also from Canada, placed her order for the exact same item and never received it nor any replies to her emails of complaint, either.
Thank you for your help, Trustpilot!
November 4, 2021
Unprompted review