Pal Joey Reviews 

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TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 164 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the staff members for being extremely helpful, welcoming, and professional during store visits, making the entire selection process smooth and thoroughly enjoyable. Patrons consistently mention the outstanding quality of the purchased suits, emphasizing that products fit wonderfully and arrive promptly through efficient delivery services. Though some reviewers were not happy with the sizing, mentioning that specific clothing items felt significantly smaller than expected. Conversely, a small portion of customers felt disappointed by occasional issues concerning the overall quality of materials and the poor finishing details of certain products.

What people talk about most

Product

Reviewers mention positive feedback about product quality and fit, highlighting brilliant design, fast... See more

Quality

Customers consistently note positive experiences with quality, praising the well-designed materials and... See more

Staff

Clients share positive opinions on staff, frequently highlighting the exceptional assistance provided by team... See more

Service

People report positive experiences with service, frequently praising the helpful and accommodating staff who... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the prompt arrival of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today was our second visit to Pal Joey and we are SO happy with the result! Dan was AMAZING so so knowledgeable, patient & organised helping us get sorted. Suits are insane, look gorgeous and fit grea... See more

Rated 5 out of 5 stars

I called the shop to ask for guidance on what size suit to order. The staff were extremely professional and advised me to go up one size. The suit arrived promptly and fits perfectly. Excellent custom... See more

Rated 5 out of 5 stars

Fabulous service from this company of several occasions. Repeat customer for son and just about to buy for husband. I call the shop if I have a question and they are so nice and helpful. Special ment... See more

Rated 5 out of 5 stars

Orderrd On Line. Amazing Suit, Amazing Quality. Delivery Was Very Quick. Staff Was Extremley Helpful Over The Phone. I'll be Visiting The Store For Our Wedding Suits Soon. Ready For October. Gre... See more


Company details

  1. Tuxedo Shop
  2. also in
  3. Formal Wear Store

Written by the company

Our philosophy is simple, everyman should have an opportunity to dress like a gentleman. This is why we offer high quality suits at an affordable price. Our unique limited edition styles are designed and manufactured by us so you wont find them anywhere else in the world! Pal Joey Clothing established since 1988.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

728 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(728)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Suit felt much smaller than the size advertised

Suit felt much smaller than the size advertised. I usually fit in the size i ordered comfortably but this felt 2 sizes smaller. Also, the suit looked much different in person compared to the website. Sent this back to the company requesting a refund and have yet to have any sort of confirmation from them to say they've received this or when the money will be refunded.

Seen a few negative reviews regarding returns and people waiting months and still haven't heard back. If i don't hear anything this week, i will start the process of a charge back with my bank.

June 17, 2026
Rated 5 out of 5 stars

Quality Clothing

Your clothes are well designed, not expensive and blow your mind, with the choice of colours, size and extras. The delivery service is promt. Thank you.

June 18, 2026
Rated 1 out of 5 stars

Never had an issue with Pal Joey…

Never had an issue with Pal Joey before, but unfortunately this time they sent me the wrong size. As a result, I was unable to wear it to Ascot and had to make an emergency shopping trip to buy an alternative.

June 18, 2026
Rated 5 out of 5 stars

Purchased a 2 piece suite from Pal…

Purchased a 2 piece suite from Pal Joey, it arrived promptly and the quality is very good. Wore it and received lots of positive comments. As mentioned, the quality is good, not thin like something off Sheen.

June 3, 2026
Rated 5 out of 5 stars

It’s 5*

It’s 5*. No doubt about it. The best suit shop I’ve ever come across!
Delivery within 3-5 days, top quality materials, incredible fit and immaculate to wash!

June 8, 2026
Rated 5 out of 5 stars

Websites easy to navigate .

Websites easy to navigate .. fast delivery .. I also ordered the first suit in the incorrect size that was refunded within the week of sending back .. I’ve recommend this site to many of my friends due to the many different styles the probability of us wearing same suits to events is very slim highly rate this brand

May 30, 2026

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