Great boots - always comfy from the get go and no need to wear in. I think these are now my 7th pair! Only downside is the shipping time to the UK is relatively long (for example, I purchased on... See more
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Beautiful boots! But… had to return. I bought a size 5/38. I am usually a size 5 but these were really too tight and small. Didn’t want to order another bigger size as had no guarantee they would fit.... See more
Boots are comfy and fit well, only gripe is the fast laces leave a really long loop on the front of the shoes and you can't get the ends out of the little clip, so they're stuck at that length
Nothing to complain about really. Would have been nice to have a quick delivery method though. Thankfully, they use UPS, so you know that you should get your parcel!
Company details
About Palladiumboots
Written by the company
PALLADIUM® UK Trustpilot Profile
Welcome to the official Trustpilot profile for PALLADIUM® UK
Thank you for sharing your review with us!
Over 75 years of crafting style-savvy, utility-inspired footwear has taught the French heritage brand Palladium a thing or two about building gear that lasts and has helped the brand earn its stripes in creating a uniform for the people.
From its roots in developing footwear for the French Foreign Legion in the 1940s to its evolution in supplying trek-ready options for the Great Outdoors, the road Palladium has traveled has connected the brand with a dizzying diversity of people, places, and cultures. In doing so, the decades traversed have instilled in Palladium an inherent respect for freedom, progress, and discovery.
Palladium's eco-conscious credentials inch ever closer to its 2025 goal of becoming 100% sustainable. In support of its ethical targets, each season the brand donates thousands of boots to global charities. And if the journey has equipped us with anything, it is a belief that life has so much to offer if you #daretodiscover.
We celebrate those who explore urban environments with a bold and audacious attitude. Embracing the unexpected everyday. Conform only to your own expectation. Be free and confident. Discover beyond boundaries. #DARETHEUNKNOWN
Customer Service Promise:
At Palladium UK, your satisfaction is our top priority. Our dedicated team is committed to delivering exceptional customer service, going above and beyond to ensure your needs are met. Whether you have questions, concerns, or need assistance in finding the perfect pair of shoes, our friendly team is here to provide personalized support. Contact our Customer Service.
Contact info
France
- palladiumboots.co.uk
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 2 weeks
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Absolute nightmare to deal with
Absolute nightmare to deal with - will never buy direct from you again. A shame as I love the boots but your customer service is non-existent.
February 25, 2026
Reply from Palladiumboots
Hello,
We are very sorry to hear about your experience.
After checking, we could not find any email received from you, so we sincerely apologize if your message did not reach us.
Please feel free to contact us directly at hello@ksgb.com and we will be happy to assist you as quickly as possible.
Kind regards,
K-Swiss Customer Service
They were ok...a pair of Boots...fitted…
They were ok...a pair of Boots...fitted ok, look ok what more can i say
February 20, 2026
Waaay better quality than converse…
Waaay better quality than converse chucks. The zip feature is really cool too - take your lace up high sneakers off in a second. 5 stars. 🌟 🌟 🌟 🌟 🌟
February 20, 2026
Reply from Palladiumboots
Hello,
Thank you for your feedback.
We’re sorry to hear that you were not satisfied with our returns service. However, we have not received any email from you regarding your return request.
Please feel free to get back in touch with us with more details about your situation, and we will be happy to assist you and find a suitable solution.
Kind regards,
Customer Service
Very Comfortable (and stylish) boots…
Very Comfortable (and stylish) boots .... they're not my first pair - and certainly will not be my last !!
Great quality boots, excellent service and speedy delivery .... I am a very happy repeat customer
February 11, 2026
Nice boots. Great colour.
Nice boots. Probably a bit form over function. Look great. Comfortable and supportive, with a zip that allows a tight fit around my ankle. Great colour too.
February 4, 2026
They didn’t reply to emails and didn’t…
They didn’t reply to emails and didn’t refund me after I sent my order back!
February 3, 2026
Reply from Palladiumboots
Hello,
We replied to your email on february 20th, if you didn't please write us here : hello@ksgb.com
Best,
Palladium team
Always well protected in the boot box
Always well protected in the boot box. Delivery is always on time. Used to wear Converse but not any more. Most comfortable footwear.
February 3, 2026
Boots are comfy and fit well
Boots are comfy and fit well, only gripe is the fast laces leave a really long loop on the front of the shoes and you can't get the ends out of the little clip, so they're stuck at that length
March 26, 2026
Unprompted review
Don't buy from their website.
Bad communications. Their shoe sizes are wrong. I've always been a 10.5 UK, which I ordered. When they arrived, they were at least a size too big. I had to pay for delivery, then pay to return. It cost me £10, and I don't have anything to show for it. I will not be purchasing from the Palladium website again. Put me off buying their brand, full stop. Shame, as I like their boots.
January 29, 2026
Reply from Palladiumboots
Hello,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience, especially regarding the sizing and the costs you incurred. We understand how frustrating it must be to receive a pair that doesn’t fit as expected, and then have to pay for both delivery and return without a satisfactory outcome.
Sizing can sometimes vary slightly depending on the model, but your feedback is very important and will be shared with our product team to help improve consistency and guidance.
We also regret that this experience has affected your perception of our brand, particularly as you mentioned liking our boots — this is certainly not the impression we want to leave.
If there’s anything we can do to assist you further, or if you would like help finding a better-fitting model in the future, please don’t hesitate to reach out. We’d really appreciate the opportunity to restore your confidence in us.
Kind regards,
Palladium Team
The wrong product was sent
The wrong product was sent, poor customer service about sending the correct order and cost of returning the wrong order.
January 29, 2026
Reply from Palladiumboots
Hello,
we replied to your email and we explained that Once you'll receive the return please come back to me so we can refund you manually the return fees and provide a coupon code.
However you didn't came back to us and you didn't follow the return process.
If you still need us please come back.
Thank you,
Palladium Team
Palladium Palla ace boots
Bought yet another pair of Palladium boots direct from company. The product is always well packaged professionally but expect to wait a week or so . As for the product , I am a repeat customer , in different styles too , as they are made to last and will endure alot of hard wear . The sizes are always spot on and so comfortable for all day use.
January 27, 2026
Positive review.
Excellent buying experience with Palladium boots. Well packaged and great delivery. Quality product.
January 12, 2026
LOVED the boots but the zip broke after…
LOVED the boots but the zip broke after I had them only 2 weeks ☹️.
Returns process straightforward but had to pay £5 to postage for a pair of broken boots.
January 20, 2026
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