Great boots - always comfy from the get go and no need to wear in. I think these are now my 7th pair! Only downside is the shipping time to the UK is relatively long (for example, I purchased on... See more
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Beautiful boots! But… had to return. I bought a size 5/38. I am usually a size 5 but these were really too tight and small. Didn’t want to order another bigger size as had no guarantee they would fit.... See more
Boots are comfy and fit well, only gripe is the fast laces leave a really long loop on the front of the shoes and you can't get the ends out of the little clip, so they're stuck at that length
Nothing to complain about really. Would have been nice to have a quick delivery method though. Thankfully, they use UPS, so you know that you should get your parcel!
Company details
About Palladiumboots
Written by the company
PALLADIUM® UK Trustpilot Profile
Welcome to the official Trustpilot profile for PALLADIUM® UK
Thank you for sharing your review with us!
Over 75 years of crafting style-savvy, utility-inspired footwear has taught the French heritage brand Palladium a thing or two about building gear that lasts and has helped the brand earn its stripes in creating a uniform for the people.
From its roots in developing footwear for the French Foreign Legion in the 1940s to its evolution in supplying trek-ready options for the Great Outdoors, the road Palladium has traveled has connected the brand with a dizzying diversity of people, places, and cultures. In doing so, the decades traversed have instilled in Palladium an inherent respect for freedom, progress, and discovery.
Palladium's eco-conscious credentials inch ever closer to its 2025 goal of becoming 100% sustainable. In support of its ethical targets, each season the brand donates thousands of boots to global charities. And if the journey has equipped us with anything, it is a belief that life has so much to offer if you #daretodiscover.
We celebrate those who explore urban environments with a bold and audacious attitude. Embracing the unexpected everyday. Conform only to your own expectation. Be free and confident. Discover beyond boundaries. #DARETHEUNKNOWN
Customer Service Promise:
At Palladium UK, your satisfaction is our top priority. Our dedicated team is committed to delivering exceptional customer service, going above and beyond to ensure your needs are met. Whether you have questions, concerns, or need assistance in finding the perfect pair of shoes, our friendly team is here to provide personalized support. Contact our Customer Service.
Contact info
France
- palladiumboots.co.uk
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice boots
Nice boots, sizing a bit awkward, had to send a few back as too small, and refunds take such a long time even after returns are received. Otherwise good, sale prices are decent, bought 2 pairs in fact. Thanks.
January 5, 2026
Slow delivery, not much response
You will get tracking info which is helpful, although Palladium did not respond to my requests for an update until about a day after the product arrived
December 29, 2025
This has got to be the worse company I…
This has got to be the worse company I have dealt with.
I ordered a pair of boots back in January which was too small, I sent them back, I received an email on the 30th Jan to confirm they had received my return item, it is now February 27th and I have still not received my refund. This is very poor.
February 27, 2026
Unprompted review
I love Palladium
I love Palladium boots and costumer service too. Never had a problem. I purchased boots and they did’t fit, I need it to swap for bigger size. Helpdesk was very approachable and return was very fast. Only what I would suggest, instead of return and make new purchase, I would prefer exchange of the product. It would speed up the process. However, it’s always pleasure to buy my new Palladiums. Thank u!
January 2, 2026
Appalling delivery policy and zero customer service
I ordered boots on 7th January. On 16th January I received an email saying they had been delivered to an "outhouse" in my property. I live on a busy London street with multiple people passing by throughout the day. I certainly don't have an outhouse!
Anyway, the boots were not there when I returned home. I have emailed 3 times but received no response to date
January 16, 2026
Unprompted review
Reply from Palladiumboots
Hello,
We are very sorry to hear about the delivery issue and understand how concerning this must be.
To investigate this matter properly, we will need your order number, as without it we are unable to locate your purchase in our system. Please contact us with your order details, and we will work to resolve this issue as quickly as possible.
Thank you for your patience, and we apologize for the inconvenience caused.
Kind regards,
Customer Service Team
Terrible customer service
Terrible customer service. Ordered some boots as a birthday present in the black Friday deal - they took 3 weeks to process the order after which they told me they couldn't fulfill it. Looked online and they still had the boots but wouldn't respond to my emails and no number to call. Truly rubbish
December 19, 2025
Reply from Palladiumboots
Hello,
We are very sorry for the negative experience you’ve had. We would like to clarify that we responded to your inquiry in December regarding your order.
Unfortunately, during the Black Friday period, high demand and stock fluctuations sometimes prevent us from fulfilling certain items, even if they appear available online. We understand this is frustrating, especially when it was meant as a birthday gift.
If you have not received our previous response or if the issue is still unresolved, please contact us again with your order number so we can review your case and assist you promptly.
Kind regards,
Customer Service Team
Lined boots come up smaller.
Had to send an item back as although bought the same size as previously they came too small. Also very annoying with shoes to have to pay for returns! Puts me off buying from here but my current boots are great!
December 18, 2025
Beautiful boots
Beautiful boots! But… had to return. I bought a size 5/38. I am usually a size 5 but these were really too tight and small. Didn’t want to order another bigger size as had no guarantee they would fit. Also the refund took nearly a month to be processed! Hence the 4 stars.
December 19, 2025
Socks bought shrunk after one wash
Socks bought shrunk after one wash. Washed on a low wash very poor quality for price paid.
December 15, 2025
Reply from Palladiumboots
Hello,
We are very sorry to hear about the issue with your socks. This is certainly not the experience we want our customers to have.
To help us investigate and resolve this matter, please contact us with your order number and photos showing the shrinkage. Once we receive these, we will review the situation and get back to you with a solution.
Thank you for bringing this to our attention, and we apologize for the inconvenience.
Kind regards,
Customer Service Team
Excellent quality products and…
Excellent quality products and excellent customer service. Will definitely be buying again.
February 12, 2026
Unprompted review
My son saved for a pair of boots for…
My son saved for a pair of boots for his Dad's birthday and bought the wrong size. Was told to return the boots and get a refund instead of exchanging them. Did that and five months later no refund and fobbed off at every turn.
I bought my first pair 30 years ago and we have spent so much money and bought countless pairs over the years.
I cannot think of a worse customer service experience.
So sad that my son thought he was buying something special for his Dad only to be let down so catastrophically.
Beware folks - they dont give a damn about customers or good customer service.
September 23, 2025
Unprompted review
Reply from Palladiumboots
Hello,
Thank you for your message. We are very sorry for the frustration this situation has caused, especially given the special occasion.
We would like to clarify that your refund has already been processed on our side. If you have not yet received it, we kindly ask you to check with your bank or payment provider, as sometimes delays can occur in posting the funds to your account.
If the refund still does not appear, please contact us again with your order number and any relevant details, and we will investigate immediately to ensure the matter is fully resolved.
We sincerely regret the inconvenience and disappointment you and your son have experienced, and we truly appreciate your loyalty over the years.
Kind regards,
Customer Service Team
Palladium HiDare II
Definitely follow the size you wear in trainers, (sneakers). Had them 2months now and they're pretty much my go to boot for all day wear. Very comfortable, and with a decent toe box, at least for me. Will be buying Palladium again
December 5, 2025
good service and arrived in good time
December 8, 2025
Great Customer Service
Solved the problem quickly. Full refund. Excellent customer service.
January 22, 2026
Unprompted review
e-commerce and customer service
e-commerce and customer service are both terrible, been shopping with them for more than a decade, they are getting worse every year
November 28, 2025
Reply from Palladiumboots
Hello,
Thank you for sharing your feedback. We are truly sorry to hear about your disappointment with both our e-commerce platform and customer service. We completely understand how frustrating it must be, especially after being a loyal customer for over a decade.
Please know that your experience does not reflect the standard of service we strive to provide. We take your feedback seriously, and it will be used to improve our processes and ensure a better experience for our customers going forward.
If there are any specific issues you are currently facing with an order or service, we would like to help resolve them. Please provide your order number or details, and we will do our best to assist you promptly.
Kind regards,
Customer Service Team
I’ve been a loyal customer for 15 years…
I’ve been a loyal customer for 15 years and like the boots, however the recent experience of delivery taking over a month coupled with a totally non responsive customer service spells the end of my custom. A response, note or apology would have made all the difference
December 29, 2025
Unprompted review
Reply from Palladiumboots
Hello,
thank you for sharing your feedback. We sincerely apologize for the disappointing experience you’ve had with your recent order. We completely understand how frustrating it must have been to wait over a month for delivery, especially coupled with a lack of response from our customer service team.
We truly value your loyalty over the past 15 years, and it is very regrettable that this situation has caused you to reconsider your relationship with us. Please know that this is not the level of service we aim to provide, and we are taking your feedback seriously to improve our processes and communication.
While we cannot change the past experience, we would like to make things right. If you are willing, please provide your order number by email, and we will ensure your concerns are addressed and investigate what went wrong with your delivery.
We are genuinely sorry for the inconvenience and the frustration caused, and we hope we can regain your trust.
Kind regards,
Customer Service Team
I made an order end of November
I made an order end of November. Had to send one pair of shoes back - paid 5 gbp for the return and the rerurn label wasnt even included into that cost, I had to print it out myself and to pay extra. Sent item back on the 23rd of December. Still didnt get money back. So almost 2 months as per now to try and send back a pair of shoes, plus 8 gbp paid on top for return and printing. I added 1 star for cs, the lady that replies me is very nice and i do understand that all those issues are not her fault.
January 12, 2026
Unprompted review
Reply from Palladiumboots
Thank you for your message, and first of all, we sincerely apologize for the inconvenience you have experienced. We completely understand your frustration — having to pay extra for the return label, waiting for your refund, and the long delay is far from the smooth service we aim to provide.
Please note that once a returned item is received and processed at our warehouse, refunds are usually issued promptly. However, we see that in your case there has been an unusual delay, and we deeply regret this.
To resolve this as quickly as possible, we kindly ask you to confirm your order number by email. Once we have these, we will escalate your case immediately and ensure that your refund is processed without any further delay.
We are grateful for your understanding regarding our customer service team, and we truly appreciate your patience. Your feedback is important to us, and we will use it to improve our return process.
Kind regards,
Customer Service Team
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