Great boots - always comfy from the get go and no need to wear in. I think these are now my 7th pair! Only downside is the shipping time to the UK is relatively long (for example, I purchased on... See more
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Beautiful boots! But… had to return. I bought a size 5/38. I am usually a size 5 but these were really too tight and small. Didn’t want to order another bigger size as had no guarantee they would fit.... See more
Boots are comfy and fit well, only gripe is the fast laces leave a really long loop on the front of the shoes and you can't get the ends out of the little clip, so they're stuck at that length
Nothing to complain about really. Would have been nice to have a quick delivery method though. Thankfully, they use UPS, so you know that you should get your parcel!
Company details
About Palladiumboots
Written by the company
PALLADIUM® UK Trustpilot Profile
Welcome to the official Trustpilot profile for PALLADIUM® UK
Thank you for sharing your review with us!
Over 75 years of crafting style-savvy, utility-inspired footwear has taught the French heritage brand Palladium a thing or two about building gear that lasts and has helped the brand earn its stripes in creating a uniform for the people.
From its roots in developing footwear for the French Foreign Legion in the 1940s to its evolution in supplying trek-ready options for the Great Outdoors, the road Palladium has traveled has connected the brand with a dizzying diversity of people, places, and cultures. In doing so, the decades traversed have instilled in Palladium an inherent respect for freedom, progress, and discovery.
Palladium's eco-conscious credentials inch ever closer to its 2025 goal of becoming 100% sustainable. In support of its ethical targets, each season the brand donates thousands of boots to global charities. And if the journey has equipped us with anything, it is a belief that life has so much to offer if you #daretodiscover.
We celebrate those who explore urban environments with a bold and audacious attitude. Embracing the unexpected everyday. Conform only to your own expectation. Be free and confident. Discover beyond boundaries. #DARETHEUNKNOWN
Customer Service Promise:
At Palladium UK, your satisfaction is our top priority. Our dedicated team is committed to delivering exceptional customer service, going above and beyond to ensure your needs are met. Whether you have questions, concerns, or need assistance in finding the perfect pair of shoes, our friendly team is here to provide personalized support. Contact our Customer Service.
Contact info
France
- palladiumboots.co.uk
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love 💖 my boots
Comfy, elegant and very warm winter ice/snow grip boots …
Sand colour
Sized up ½ size to accommodate winter socks .
Love them 💖
November 25, 2025
All boots I bought are bang on and I…
All boots I bought are bang on and I love them !!!
November 25, 2025
I have not received the boots
I have not received the boots. And got acknowledgment that they had been delivered!
I’m still waiting to receive them. Where are they?
November 25, 2025
Boots have a flaw but they won't admit it.
Ordered because a friend of mine raved about them, they are comfy and waterproof and arrived quickly. BUT one of the boots has a really loud CLACK CLACK sound when I walk, they told me first to try different socks and to put in an insole, then they told me it wasn't a manufacturing fault. Really unimpressed. For £85 this is not on. One boot is fine, so how can the other be noisy? It's so bad I have to listen to music any time I go for a walk otherwise I'm so self-conscious. It drives friends mad when I walk with them. It's on dry ground, wet. It's walking uphill, downhill and on the flat. It's indoors and out. I'm NEVER buying from them again. Don't believe the bullsh*t.
December 1, 2025
Unprompted review
Great everyday boot
Amazing boots, so convenient with the drawstring. Was initially a little uncomfortable but soon broke in. Shipped from outside of UK but we’re here within a week.
November 16, 2025
Unprompted review
Breach of Contract
Placed an order over a week ago, payment has been taken but not even had an order confirmation to date. Emailed them on 3 separate occasions already and still not a single response to date. Sort it out please before legal action.
November 25, 2025
Unprompted review
Still waiting!
Ordered 3 pairs of boots on the 26/11/25. Received confirmation email of placed order. Have not received any delivery date and no reply to sent email on 1/12/25.
Update-finally got an email to say boots are being shipped!
November 26, 2025
Unprompted review
Package did not arrive
Package did not arrive - no response from email sent. Paid £135, and have no boots?!
November 12, 2025
Still great boots, buying for more than a decade
Lovely customer service
Still great boots, been buying it for more than 10 years.
November 10, 2025
Boots are far too small
Boots are far too small! I don’t have an evri drop off point nearest is 2 hours away. No other delivery options available. Emailed several times about this with no reply!!!! So I cant send them back for a refund!
November 18, 2025
Unprompted review
Reply from Palladiumboots
Hello,
I am sorry for the inconvenience we can't find yoru order number with the information you provided here. Please make sure you write us to the email address here : hello@ksgb.com
Best regards,
Palladium Team
Really disappointed- tiny
Really disappointed. Upsized based on previous reviews and the boots still came up far too narrow to be wearable. Had to pay £5 to return them so I've essentially been charged to try on a pair of shoes- and subsequently bombarded with emails about leaving reviews, marketing and other nonsense. Lovely shoes but cannot be trusted to purchase online, waste of money.
November 3, 2025
Reply from Palladiumboots
Hi,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.
We understand how frustrating it must be to receive boots that don’t fit as expected, even after sizing up. Fit can unfortunately vary depending on the style, and we’re continually working to make our size guidance as accurate and helpful as possible.
We’re also sorry that you had to pay for the return — we know this can be disappointing, especially when the item doesn’t work out. Please feel free to contact our customer service team, as we may be able to assist you further regarding the return costs.
Regarding the emails, we never want to overwhelm our customers. You can unsubscribe at any time, and we’ll make sure your marketing preferences are respected.
We’re glad you liked the style of the boots, and we truly hope we can restore your confidence in purchasing with us in the future.
Palladium Team
Waterproof shoes for my…
Trying to find waterproof shoes for my wide of feet teen daughter! Success. Warm comfortable and dry.
November 3, 2025
Great pair of boots…
Clear website with concise product descriptions and good images.
November 6, 2025
Customer services are terrible
Customer services are terrible. I’ve messaged & emailed them now 3 times & have not had any response or acknowledgment of my messages. This company use Evri for deliveries & Evri have not delivered my goods. So I’m now out of pocket & also without the boots I ordered. Customer support needs to improve. Your delivery process has failed & I require a refund
November 4, 2025
Reply from Palladiumboots
Hi,
Thank you for your message. I completely understand your frustration, and I want to reassure you that we’ve taken care of the issue.
Your parcel was unfortunately declared lost by the carrier, which is why the delivery failed. As soon as we received this confirmation from the transporteur, we processed a full refund for your order.
You should already see the refund in your account, or it will appear shortly depending on your bank’s processing time.
We’re sincerely sorry for the inconvenience caused and remain at your disposal if you need any further assistance.
Palladium Team
Reply from Palladiumboots
Hello,
You parcel has been delivered on november 21st 2025, if not please come back to us asap here : hello@ksgb.com
Thank you,
Palladium Team
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