Palmers Group Reviews 

Appalling I’d advise anyone not to buy a car from here they are terrible quality and customer service is disgusting that is even if you get to speak to speak to someone good luck with that! Do not get a car from here!

These guys tried to sell me a used car with the double of miles they claimed and with an outstanding finance recorded. Thank god for history vehicles checks! Avoid these scammers!

Was very happy from the service we received from this company, professional and not pushy. Staff were all polite and friendly, would recommend buying a car from here

Seriously avoid this garage especially on mobility they are con artists
Tried to charge my brother £500 pounds extra for his mobility car after he gave them his grant of £7000. Mobility confirmed this should not have happened.
Staff are also rude and unhelpful.
Luckily another garage did not charge this and his application went smoothly.
Also old guy in waiting area said he bern waiting nearly 4 hours for his service
Will Def never go near this place
Glad I found out ll this before too late.

I have come back to Peugeot as I love the cars and had such an amazing experience first time around with the now Sales Manager, Dan. Ola was patient and helpful and I couldn’t be happier with my lovely 3008!

Palmers Olatunde was very helpful not pushy take you time car is very nice did have to wait but worth waiting for excellent customer service

Today as requested by mail and confirmed over the phone. I took my Motability car to Palmers Watford for their requested service. Only to be told it is too early! But Palmers contacted me and confirmed by phone but the irritated man in service wanted to have one up on me by berating me saying” I should know when the service is due as I drive it so would be obvious” it is a 45 minute each way drive to Watford but he was not interested in my wasted time, fuel and earlystart to be there by 8am again requested. I have a Motoability car because I’m disabled and things aren’t easy but I do not need to be treated like a child and sent away as though it was my fault. It certainly was not. The Palmers group take great pride in advertising how long they have been in business and how they have superior customer service. Today proved what utter contempt they show and “ Motability won’t pay us so you will have to come back again” But Palmers contacted me and confirmed everything. I feel abused and distressed by their actions and hope that no one else receives such negativity. Palmers Watford, well done you NOT! But I guess Mr Grumpy is very pleased with himself.

Popped in to see Fabio in the Fiat service section on a query for my mother’s Fiat Panda and a recall he was brilliant straightforward and exceptional good to see in a car dealer ship these days.
Well done and all the best.

Thanks to Kyran at Palmers Watford for being helpful and professional in helping as find the right car for as. He was always available and was attentive and considerate to our needs. Definitely recommend getting a used car at Palmers.

Helped my daughter get a new car from palmers watford ola was so helpful couldn't do enough for us very friendly

I had a great experience getting my car thanks to Ola. I wasn’t sure what I was looking for at first, but Ola took the time to understand what I needed and guided me through the options without any pressure at all. It was so nice to deal with someone who genuinely wanted to help rather than just make a sale. In the end, he helped me find exactly what I wanted within my price range. Thank you so much!

A delightful experience at Peugeot Watford, Ola from sales was friendly and helpful, I am very pleased with the car I got

Palmers in watford were absolutely great, Friendly service and welcoming.

Help from Sales rep Matthew Hipkin, whom I would highly recommend, was amazing at walking me through features of the car I wanted and explaining anything I was unsure about which helped me find a car best suited to me.
Thank you

Excellent customer service today from Matt in the Watford branch. He was really friendly and explained everything clearly before going on a test drive. I said yes to a new car

Tried to charge me £147 to change a dash board light bulb (which costs less than £4). Queried this extorionate cost and it was reduced by 50%. Still too much! The work was marked as 'urgent' (even though I had pointed out it needed changing). I have not been left with a feeling of trust so walked away. Would not recommend.

I bought a used car from Palmers. Mario the sales guy was very helpful leading up to the sale and continued to be helpful with post sales advice.

I recently exchanged my car in a palmers in Hemel Hempsted where Daniel was very good with his help, highly recommend. thanks Daniel

There has been a serious breach of Data Protection from one of the sales executives. Now they won’t pick up the phone or answer any email’s!

After both my father and auntie recommended Palmers, we visited to look for a family car (MG). My husband, our two children, and I asked to deal with Toby. Although he doesn’t usually handle this brand, he was incredibly accommodating.

I was quite apprehensive due to past negative experiences with car garages, but Toby completely changed that. He was honest, approachable, professional, and genuinely understanding. There was no pressure at all, and he really went above and beyond to make sure we felt comfortable and supported throughout the process.

An excellent experience from start to finish. I would highly recommend Palmers and especially Toby to anyone looking to buy a car.

Spent 3 days deliberating over cash purchase of a car.
Priced at 12,249.
Booked test drive and this went very well and loved the car.
Intended to purchase, but they had advertised the incorrect price in the car and then would not honor it.
The employee who took test drive with me was very helpful and highly professional, so this is no reflection on them.
They honestly should be the manager of this branch and perhaps customer experience might improve.

Has really put me off ever buying Fiat again and I will submit a complaint to head office about the management at this branch.
However, I feel it will just fall into the abyss and further waste my time.