Palmetto Publishing Reviews 

1,091
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 348 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated and professional staff for their helpfulness, patience, and supportive guidance throughout the publishing journey. The service provided is frequently described as exceptional, with many appreciating clear communication, personalized attention, and an efficient process. Reviewers are particularly impressed with the quality of the final product, noting their books were brought to life as envisioned, often with beautiful covers and layouts. However, some people were dissatisfied with aspects like sloppy or rushed work, missed editing deadlines, and insufficient feedback. A few customers also noted issues with post-publication support, such as e-book delays and concerns about global distribution.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude for the professional and... See more

Product

Customers had positive experiences with product, with many expressing satisfaction with the final outcome and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

User experience

Clients share positive opinions on user experience, with many reviewers describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second book with Palmetto, and the second experience mirrored the first—exceptional support offered in all dimensions. Everything was done well and undertaken in a timely way. Quality and r... See more

Company replied

Rated 5 out of 5 stars

Amazing people who are definitely dedicated to their work and yours. No issues, consistent communication,updates,emails and text. Palmetto Publishing is a company that you can trust. And finally,... See more

Company replied

Rated 5 out of 5 stars

A+ for Communication. I was kept in the loop continuously. Palmetto has a wonderful team of caring and very efficient professionals. I am so happy I chose to publish my book with Palmetto. I was i... See more

Company replied

Rated 5 out of 5 stars

All of my experiences with this organization have been outstanding! Anna Lynch, in particular, has been consistently helpful, responsive, and supportive throughout the entire process. She has been a p... See more


Company details

  1. #5 of 53 best companies in Book Publisher
  2. #2 of 11 best companies in Multimedia and Electronic Book Publisher

Written by the company

Palmetto Publishing is an independent self-publishing house in South Carolina, we at Palmetto Publishing believe that every person has a story to tell. We are passionate about giving authors the opportunity to share those stories with the world, providing them with an incomparable publishing experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,091)

342 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a wonderful experience from start…

I had a wonderful experience from start to finish with Palmetto Publishing. This book project was my first, and Palmetto patiently worked with me every step of the way. Their pricing was fair based on other companies I researched, and I would highly recommend them.

January 29, 2026
Rated 4 out of 5 stars

Palmetto 4 of 5 stars

I had a great experience with Palmetto---my project manager responded promptly to each of my concerns and kept the project moving at a good pace. I am happy with the resulting book. I got the consistent impression that she was highly concerned with my satisfaction and always tried to work with my requests.

My only negative experience probably resulted from coming over the Christmas holidays, but I found the Amazon listing for my book kind of by accident Jan. 2. I had assumed I would be alerted before the posting about when to expect it. So I was a little disappointed in not hearing beforehand and finding out on my own. To her credit, my project manager said the approval for the postings came when she was out for vacation days between Xmas and NYE and she didn't realize they would post ahead of her return to the office.

Also, when I asked about when my complimentary copies would arrive (knowing that I had friends who had pre-ordered and actually ended up receiving their books before I did, and I had to remind them that my order also included a hard back), it felt a little like someone had dropped the ball--as I was assured that even though Jan. 13 was the publish date, that I would not have to wait as long as everyone else, implying I would receive my copies even before the publish date--when my books actually ended up arriving in two shipments on Jan. 16 and Jan. 20.

February 2, 2026
Rated 5 out of 5 stars

Everyone was outstanding at Palmetto…

Everyone was outstanding at Palmetto Publishing! Natalie and Christian made my experience so easy. I really enjoyed the experience.

January 29, 2026
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Reply from Palmetto Publishing

Natalie and Christian are truly the dream team! Thank you for trusting us with your book!

Rated 5 out of 5 stars

Palmetto is amazing

I love working with my representatives at Palmetto Publishing. My first book turned out amazing and they made the process easy. Working on the second one now. I know they will always respond when I have a question.

January 21, 2026
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Reply from Palmetto Publishing

Thank you so much for trusting us with your books!

Rated 5 out of 5 stars

Nervous Novice

I am a new author and just published my first children's novel. Palmetto Publishing surpassed my expectations in terms of communication, quick response time, availability, professionalism and expertise. Sophia Pike was my project manager, and she kept everything flowing smoothly, working as a coordinator between departments until the project was finished. Sophia, Olivia, and each person I came in contact with were all so pleasant and helpful. I highly recommend Palmetto Publishing!

January 27, 2026
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Reply from Palmetto Publishing

They truly are the best! Thank you!

Rated 5 out of 5 stars

Sophia Pike And Palmetto Publishing are true Professionals!

The entire team was incredibly helpful and worked with me step by step to understand the publishing process - special thanks to Sophia Pike my project manager who guided me throughout - was responsive, and provided a clear and professional understanding of the editing and marketing Highly recommend Palmetto and Ms pike expertise in book publishing.

January 29, 2026
Unprompted review
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Reply from Palmetto Publishing

Thank you so much! I am so excited to see your book come to life!

Rated 5 out of 5 stars

I have been working with my project…The Little Boy Presents children's series

I have been working with my project manager, Sophia Pike, on two writing projects now for children's books and I could not be more pleased! She and the entire staff at Palmetto Publishing have been responsive, courteous, encouraging and extremely essential in bringing to life my children's book series, The Little Boy Presents. I can highly recommend Sophia and the entire staff at Palmetto for anyone who is thinking about embarking on their writing/publishing journey, whether it is your very first project or later on in your career. Huge thank you to Sophia and everyone at Palmetto!

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Simply put

Simply put, they are the best!!Extremely knowledgeable about the industry, honest, courteous, and professional. Their response time to questions, how they treat clients and project timelines were quite impressive.
One thing that really stood out was if they did not have an answer they found somebody that did!! My Senior Project Manager, Chloe, was outstanding to work with. I am sure I was a challenge!! Nicole, Brenna, Rachael and Mary made my life much easier during this whole process. I feel fortunate to have worked with Palmetto and their great staff.

January 24, 2026
Unprompted review
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Reply from Palmetto Publishing

Thank you so much for your kind words! We sincerely appreciate your trust in us!

Rated 5 out of 5 stars

Stellar

I’m soon to have published my second book with Palmetto. My experience in dealing with them has been nothing less than stellar. If I continue to self-publish, almost for sure I’ll do so through them. I highly recommend Palmetto for your publishing needs.

January 22, 2026
Palmetto Publishing logo

Reply from Palmetto Publishing

Thank you so much for trusting us with your book!

Rated 4 out of 5 stars

Terrific experience overall, but...

My project manager quit without notice and it was 10 days before I was told she was gone. I was on a tight deadline to publish, so this was annoying. Still, this was the only hiccup along the way. Sophia, my new project manager is great, and my experience with Palmetto has again been largely terrific. (This is my second novel you are publishing for me.) Thank you!

January 21, 2026
Rated 5 out of 5 stars

very good...but

I'm happy with the professionalism Chloe brought through the development of the book.
However; I'm still trying to get someone to help me market the book to different distributors.

November 15, 2025
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Reply from Palmetto Publishing

Thank you so much for your kind words! I tried giving you a call yesterday. We are here to help with any issues you are having!

Rated 5 out of 5 stars

Dedicated Enthusiastic Professionals

The Palmetto Publishing team is full of dedicated, enthusiastic, intelligent professionals who really care about their authors. They walked me through each step and all of their available packages with patience and care. All of my questions were answered thoroughly and in a timely manner. I look forward to publishing more books with them in the future.

January 16, 2026
Rated 5 out of 5 stars

Palmetto Publishing is one of a kind!

Palmetto Publishing was super helpful and thorough throughout my entire process, from beginning questions about topics all the way up to marketing and beyond. As a first time author they made my experience feel supported, organized, and successful. I highly appreciate their involvement and insight with my book.

January 15, 2026
Rated 5 out of 5 stars

Yup they are awesome!!

I have to say I loved working with this publishing company. They are honest, open and no hidden fees! They walk you through every step and their communication is amazing. I felt like I had complete control over my book creation. They listened to what I i wanted and did it.

January 9, 2026
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Reply from Palmetto Publishing

Thank you so much! We strive to make each experience phenomenal!

Rated 5 out of 5 stars

I have published a few books before

I have published a few books before, but I am totally impressed with this company. Everyone I have talked to has been so professional and yet they have a caring personality and very down to earth. I am very pleased with every step of the way. I will definitely trust them with my next book. Jan Love Helgeson.

January 14, 2026

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