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Palm Row is a global fashion house that merges timeless elegance with contemporary design. Focused on premium apparel and accessories, our brand draws inspiration from the refined lifestyle of Europe’s elite and the heritage of classic menswear. We operate exclusively online, offering curated collections to a discerning international audience, with strong presence across Europe and beyond.
United Kingdom
2.5
8 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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A complete fraud!!! It’s been 3 months since my order and payment!
The most shocking behaviour is that I receive no reply in my numerous claims to the company various different channels (suck as a direct mail to the operators).
It’s a scam and a discrase!
I made a payment for two items; little did I know that I was making a fraudulent transaction. Piece of advice. Do not patronise this company.
Surely, you will regret it.
Reply from Palmrow
Chikezirim Okorafor, friend, your order was cancelled by us a long time ago. Unfortunately, your order was marked as fraudulent by the bank, so we risked not fulfilling your order to avoid problems for both of us. If you would like more information, please send us an email to contact@palmrow.boutique
I've had my eye on Palmrow for a while and finally decided to pull the trigger during their recent sale, scoring two polo shirts for almost half the price. I am honestly blown away by the quality, especially for the value! Both pieces look and feel premium—significantly more expensive than what I actually paid. The fabric and fit exceeded my expectations. I’m extremely satisfied with my purchase and am already keeping an eye out for their next promo. Highly recommend!"
Since March I never received my order
Reply from Palmrow
We are truly sorry that your order has not yet arrived.
Unfortunately, a temporary operational issue with our platform affected part of our shipping process, resulting in delays for some customers.
We completely understand your frustration and sincerely apologize for the inconvenience caused. Our team has been working to resolve all affected orders and assist customers with the appropriate solutions, including refunds whenever necessary.
Please contact us directly with your order details so we can prioritize your case:
contact@palmrow.boutique
Pessima pagina e enganonsa
Não entrega o produto e nem responde
Pagina fake que aplica golpes
Não comprem nada nessa loja online
Denuncie eles
#aacabem com a Palmrow
Uma pagina que existe unica e exclusivamente para aplicar golpes
Is not a store is fake account
#Don't buy nothing with Palmrow
Reply from Palmrow
Olá,
Sentimos muito pela experiência que você teve com nossa loja. Tivemos um problema operacional temporário relacionado à nossa plataforma de pagamentos e logística, o que acabou impactando alguns pedidos e atrasando respostas do suporte.
Entendemos totalmente sua frustração e pedimos desculpas sinceras por isso. Nossa equipe entrou em contato com clientes afetados para oferecer solução, incluindo reembolso quando necessário.
A Palm Row não tem intenção de prejudicar nenhum cliente, e desde então estamos reforçando nossos processos internos, atendimento e segurança operacional para que situações assim não voltem a acontecer.
Agradecemos pelo feedback, pois ele nos ajuda a melhorar.
These guys are frauds entirely. Do not buy from them.
Reply from Palmrow
We are truly sorry for the negative experience.
A temporary operational issue with our platform affected some orders and customer support response times over the past weeks. We understand how frustrating this situation must have been.
However, we would like to clarify that our intention has never been to mislead customers. We have been actively assisting affected clients and providing refunds or solutions whenever required.
We are currently implementing stronger operational and support measures to improve reliability and customer experience moving forward.
Thank you for your feedback.
I saw a photo of this store on Facebook and it looked very attractive, so I placed an order. Three weeks later, I finally received the product, only to find it was completely counterfeit. I emailed them to request a refund, but no one responded. After some research, I found the company to be RAC DIGITAL BUSINESS LTD and Director ALVES CARDOSO, Rafael.
Reply from Palmrow
We sincerely apologize for your experience.
Due to a temporary operational issue involving our platform and fulfillment process, some orders experienced delays and communication issues over the past weeks.
Regarding the product received, we take quality concerns very seriously and are currently reviewing all affected cases individually. Our intention has never been to mislead customers, and we are actively working to improve our logistics, supplier verification, and customer support systems.
If you have not yet received proper assistance, please contact us directly so we can review your case and provide a suitable solution:
contact@palmrow.boutique
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