I ordered for my son. Being a tourist, I didn’t know about the ice cream so asked the lady at the desk for help. She was busy with her phone and did not even look at me and pointed me to the pictures... See more
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We did the Pan n Ice masterclass-1 today at Westfield White City. Both our girls really enjoyed the experience. They enjoyed trying different flavours and understanding the technique. It is good val... See more
One of the best dessert makers I've used! The pan doesn't take nearly as long to freeze the mixture into ice cream like commercial ice cream makers do, so no standing around waiting for hours, it's... See more
Company replied
We done the pan of ice at Westfield shopping centre. First got served by a gentleman who to be honest was quite rude and abrupt. We still carried on as it was the kids first experience, we got serv... See more
Company details
Written by the company
The UK's original ice cream roll company - we make ice rolls 'in front of your eyes' within a fun, playful environment within 60 seconds! We also a DIY kit so you can now make these delicious treats from the comfort of your own home!
Contact info
221 Workspace Group (Canalot Studios), 222 Kensal Road, W10 5BN, London, United Kingdom
- info@pan-n-ice.co.uk
- pan-n-ice.co.uk
3.7
Average
213 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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It very delicious
April 16, 2023
Unprompted review
Reply from Pan-n-Ice
Hiya,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon.
All the best,
The PNI team
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I loved the ‘You Know You Want it’
I loved the ‘You know you want it’
It was so creamy and nice and they had really good service and the technique was good
April 16, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Dili,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon.
All the best,
The PNI team
Still worth the wait!
Despite the ever-persistent long queues, my kids wait eagerly every time. And today for her bday she got extra toppings!
April 13, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Raj,
We are so pleased to hear you enjoyed your trip to our parlour and we hope your daughter had a lovely birthday treat!! We greatly appreciate your lovely review and we hope to see you again soon.
All the best,
The PNI team
Horrid experience
Horrid.
Waited 1hour, queue was long as only 2 employees and then at the end told us it’s only card. This was a horrid experience as we needed something cool and ended up with nothing.
Very disappointed 😢
January 15, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Lilly,
Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.
We do hope we can welcome you back to our brand sometime in the future.
All the best,
The PNI team
Rubbish
Rubbish , customer service 40 minute line then when we got to the front of the queue we found out it was card only crap shop
January 15, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Mia,
Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.
We do hope we can welcome you back to our brand sometime in the future.
All the best,
The PNI team
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Customer service is absolutely…
Customer service is absolutely shocking,made an order 2 weeks before Christmas never turned up been trying to get a refund back but completely ignoring my messages,amazingly very quick to take payment,I would steer clear of this very dodgy company which does not even have a contact number so you have no other way of getting hold of them.
January 10, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Toni,
Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.
We do hope we can welcome you back to our brand sometime in the future.
All the best,
The PNI team
Poor customer service.
Poor customer service.
Ordered my son the ultimate set.
It came with multiple items missing.
I contacted customer services who sent out some of the items, but not all.
I have contacted customer services again and am just being ignored.
Poor poor service from this company.
I haven’t received what I paid for.
Would not recommend.
January 10, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Martine,
Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.
We do hope we can welcome you back to our brand sometime in the future.
All the best,
The PNI team
Above and beyond
Ever since trying pan n ice at the stall in westfields my little boy fell in love with it it! It only seemed right to put the DIY kit on his Christmas list! With Christmas ordering being so busy and DPD now not able to deliver in time for Christmas (no fault of Pan-n-Ice) I was upset. On the morning of Christmas Eve I had a phone call to say that someone was in the area and going to deliver from Pan-N-Ice office to ensure my little one wasn’t let down on Christmas morning! Not only that they went above and beyond with delivering extra sweets and cream so we get extra fun! We’ve only had it 2 weeks and used it 4 times already, I have three child 4, 6 & 8 and they all love it so much! It’s so easy to use and to clean
January 6, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Eliza,
Thank you so much for leaving this lovely review! We are delighted to hear that you are enjoying your DIY kit and you enjoyed our service. We hope our product has continued to bring smiles to you and your family
All the best,
The PNI team
very lovely deserts!!
very lovely deserts!!! jaser was a great guy and looked after us very good. in manchester arndale
December 13, 2022
Unprompted review
Reply from Pan-n-Ice
Hi Salieu,
We are so pleased to hear you enjoyed your trip to our parlour in Arndale!! We greatly appreciate your lovely review and we hope to see you again soon.
All the best,
The PNI team
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Reply from Pan-n-Ice
Hi Ams,
Thank you so much for your lovely review, we really appreciate it!! We hope to see you again soon.
All the best,
The PNI Team
The ice cream mix is the best ever in…
The ice cream mix is the best ever in my son's words. I mix cocoa powder with it in a litre bottle for chocolate ice-cream.
Our last delivery was damaged by the courier, a 1 litre mix was split. The other 5 we're ok. Customer service were over and above with their help. Sent them photos and received a triple pack which I really didn't expect as it was not their fault, but the courier's.
June 1, 2022
Unprompted review
Reply from Pan-n-Ice
Hi John,
Thank you so much for your lovely review!! We really appreciate it and absolutely love the idea of adding cocoa powder to the mix to make it chocolate!
We are so glad that all of the issues were resolved and we hope that you have continued to enjoy the DIY kit.
All the best,
The PNI team
We hired Pan n Ice for a corporate…
We hired Pan n Ice for a corporate event at our offices. The staff that came were super speedy, which allowed us to serve more staff members. The ice cream itself was really popular among the offices and came with a huge variety of flavours. I would definitely book Pan n Ice again for another event.
February 22, 2022
Unprompted review
Reply from Pan-n-Ice
Hi Erin,
Thanks so much for your great review - it was so lovely to be at your event and we look forward to working again with you in the future.
All the best,
Team Pan-n-Ice
Faultless customer service
Faultless customer service and support. Helped me out with an unexpected problem of my making. Not tried the product yet but expecting it to be just as good!
January 27, 2022
Unprompted review
Reply from Pan-n-Ice
Hi Lynda,
Thank you so much for your lovely review - that's great to hear our customer service team could help you!
Have a lovely day,
Team Pan-n-Ice
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My daughter was bought the Pan N Ice at…
My daughter was bought the Pan N Ice at Home kit (DIY) and it’s brilliant, works exactly like the guys when they do it at the parlour, tastes great, total winner ⭐️⭐️
January 6, 2022
Unprompted review
Reply from Pan-n-Ice
Hi Erika,
Thanks so much for your lovely review - so happy to hear you have made ice cream as delicious as our parlour!
All the best,
Team Pan-n-Ice
Purchased a DIY kit for my sister
Purchased a DIY kit for my sister! She absolutely loves it great investment! Will definitely be getting one for our house too!
January 5, 2022
Unprompted review
Reply from Pan-n-Ice
Hi Samantha,
Wow that is amazing - so excited for you to have one also.
Have a great day,
Team Pan-n-Ice
Loved it !!
Loved it !!, I ordered two for a little family get together. they have lots of variety’s of flavours that you can experiment with so the kids loved it and for the adults we could make cocktails which is a bonus
January 5, 2022
Unprompted review
Reply from Pan-n-Ice
Hi Tatenda,
Thank you so much for your amazing review - yes we love the multi-purpose of our pans :)
All the best,
Team Pan-n-Ice
Great Gift
Amazing Gift - purchased the Electric Pan for my niece and nephew for Christmas. Works perfectly just so easy to use, great fun during and the ice cream tastes great every time!! Would Highly Recommend!
January 5, 2022
Unprompted review
Reply from Pan-n-Ice
Hi there,
Thanks so much for your kind review - it's great to hear you enjoyed our brand new electric mini pan! Don't forget to tag us online in any content.
All the best,
The Pan-n-Ice Team
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Dessert made fun
One of the best dessert makers I've used! The pan doesn't take nearly as long to freeze the mixture into ice cream like commercial ice cream makers do, so no standing around waiting for hours, it's almost instant!
I used my Bubba kit with my parents and even they loved it, trying to see who can get the best rolls and flavour combination. Safe to say we got the plate straight back into the freezer so we could have Pan-n-Ice for dessert all week! Couldn't recommend more!
January 5, 2022
Unprompted review
Reply from Pan-n-Ice
Hi there Kirsty,
Great to hear you enjoyed our Bubba kit with your parents!
We look forward to hearing what other delicious flavours you make on your DIY Plate!
All the best,
The Pan-n-Ice Team
I scream for more ice-cream !!
I bought this for my kids for Christmas, the LOL edition and you get SO much in there! We did exactly as the instructions said and it worked so smoothly. We managed to get 5 ice-cream rolls out of it before we popped it back in the freezer again to use the next evening. I have recommended it to all my friends to buy for their kids. Thank you so much!!
January 5, 2022
Unprompted review
Reply from Pan-n-Ice
Hi Olivia,
We love your review, and so happy you enjoyed our exclusive LOL kit! Sounds like you and your family had lots of fun.
All the best,
The Pan-n-Ice Team
Couldn't recommend the DIY kits enough
Couldn't recommend the DIY kits enough, we LOVE it! We brought one to use over Christmas and the whole family had so much fun.
January 5, 2022
Unprompted review
Reply from Pan-n-Ice
Hi there Emily,
Thanks so much for your lovely review - sounds like you had a great time using our DIY plate over Christmas.
All the best,
The Pan-n-Ice Team
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