Panache Cruises Reviews 

3,618
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,226 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of the staff, describing representatives as extremely knowledgeable, courteous, and wonderfully patient when discussing travel plans. Travelers often mention receiving brilliant guidance and personalized attention, which ensures that every question is answered promptly and clearly. In addition, consumers frequently emphasize how straightforward and stress-free the booking process is from start to finish. People also note that agents are never pushy, offering highly competitive prices and great value compared to booking directly. Many individuals express complete satisfaction with the reliable service and plan to return for future trips.

What people talk about most

Staff

People report positive experiences with staff, highlighting the exceptional assistance provided by individual... See more

Booking process

Reviewers highlight positive aspects of booking process, expressing complete satisfaction with the expert... See more

Service

Customers had positive experiences with service, highlighting knowledgeable staff who provided excellent... See more

Customer service

Clients share positive opinions on customer service, highlighting that reviewers consistently find staff... See more

Price

Users describe positive interactions with price, noting that reviewers consistently secure very competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They may be a new company with only five years trading, but they also gave us five star treatment and service to add. Nicola was always in our loop, for the 2 to 3 weeks it took us to decide our world... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Five-Star Service! We’ve always booked our cruises through local travel agents, but decided to give an online company a try — and we certainly won’t be looking back! Not only was it... See more

Rated 5 out of 5 stars

When booking a cruise , the sales team are fully aware that you have many options on booking your holiday. Therefore price checking becomes easy as they fight for your business, but once in a while yo... See more

Rated 5 out of 5 stars

We booked our cruise via Kathryn Waites at Panache Cruises and she was absolutely superb. Very knowledgeable and patient as we decided what we actually wanted to proceed with booking wise. The service... See more


Company details

  1. Cruise Travel Agency
  2. also in
  3. Cruise Agency

Written by the company

Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,618)

1,198 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It’s the personal service that makes the difference

It’s the personal service that makes the difference. The same member of staff is there to handle all your booking requirements. Katy was great, got us a good price for our cruise and the cabin we wanted.
I would definitely recommend Panache to book a cruise.

November 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service with a Personal Touch

Excellent Service with a Personal Touch

We had a wonderful experience with Panache Cruises, thanks to the exceptional service provided by Catherine Divan.

Catherine organised every aspect of our family holiday, including our Seabourn cruise, flights, hotels and transfers, with great care and attention to detail.

Her professionalism, patience and genuinely personal approach made the entire experience effortless and enjoyable.

It is a pleasure to work with someone who truly cares about her clients.

Thank you, Catherine! We look forward to planning many more holidays with you.

October 26, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service as always.
It’s always such a pleasure to deal with Nicole.
She is so helpful and knowledgeable, with loads of patience.
No sure that we would of booked anything without her guidance

November 12, 2026
Rated 5 out of 5 stars

Jordan was more than helpful

Jordan was more than helpful as he sourced additional services we wanted and cabin pricing so we could put together the trip that we wanted. The flights we now have along with in Country transfers will give us the seamless trip we want.

November 11, 2026
Unprompted review
Rated 5 out of 5 stars

Well done Panache

I have booked several cruises with this company and have always had great service. This time was no exception. Katy listened to all my needs and came back with the perfect suggestion for me at a great price. I booked immediately. Well done Katy and Panache.

November 10, 2026
Unprompted review
Rated 5 out of 5 stars

Really impressed with Panache cruises

Really impressed with Panache cruises. Excellent customer service from Wendy, friendly, knowledgeable and efficient. Amazing value as well, with good savings over and above direct to cruise line deals. Wish I'd found Panache years ago!

October 28, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Helen at Panache!

Helen at Panache is brilliant! She has booked a number of straightforward cruises for us all at very good prices. She has also booked a more complicated itinerary for us combining a cruise with a land tour. She is always very honest about the itineraries Panache can help with and those that they can't and will always assist whenever she can. I would happily recommend both Panache and Helen to anyone wishing to book a cruise holiday.

November 6, 2026
Unprompted review
Rated 5 out of 5 stars

This is the 3rd cruise we have booked…

This is the 3rd cruise we have booked with Panache and we can always trust our contact, Jill Hurst, to ensure we get the best stateroom and clearly guide us through all of our options.
In this case, we thought we had missed out on a very popular cruise but, thanks to Jill’s persistence, we were able to book when a stateroom became available.

November 6, 2026
Rated 5 out of 5 stars

Panache cruises

the lady I spoke to was extremely knowledgeable about the cruise company I was interested in and a particular cruise which I requested information about. I also asked about a cruise with another company and the information she gave me made it obvious that would not be a suitable choice. I felt confident in booking the former and the process was very easy.

November 6, 2026
Unprompted review
Rated 5 out of 5 stars

2nd booking with Panache

Have just made my 2nd booking with Nicola at Panache. She seems very well informed and knowledgeable and the company appear to be fairly competitive price wise. More importantly when Crystal cancelled part of an itinerary last year, Nicola advocated for me and managed to obtain some onboard credit as compensation. Obviously price plays a part in booking holidays but where possible I would book through this company.

November 9, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Nichola

Thank you Nichola
For your expertise and support during our recent booking a cruise with you , couldn’t be happier
Regards
Maxine

November 8, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Five-Star Service!

⭐⭐⭐⭐⭐ Five-Star Service!

We’ve always booked our cruises through local travel agents, but decided to give an online company a try — and we certainly won’t be looking back!

Not only was it cheaper, but the whole booking experience was far more enjoyable, thanks to the fantastic Louise Barlow.

Louise was extremely knowledgeable, friendly and informative, offering excellent advice about both the ship and the destinations.

We’re now incredibly excited about our Norwegian Fjords cruise next year!

Five-star service from start to finish. Highly recommended!

November 3, 2026
Unprompted review
Rated 5 out of 5 stars

Seamless & friendly service

Nicola helped book our Canada/Nova Scotia cruise. Nicola was really friendly and knowledgable about the cruise and information that we needed. Particularly which cabin to choose and which side of the ship was best for sightseeing. Furthermore, Nicola will seek out suitable flights which would transport us to Montreal and return from New York. The experience was smooth and seamless, would recommend Panache Cruises to anyone.

November 6, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend this company Ben was…

Highly recommend this company Ben was amazing with the booking so helpful and really quick with responding. He has really great knowledge and made the booking a really easy process great customer service and a great price.

November 8, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look