P&Co Reviews 

Great quality clothes also super helpful with returns. Love P&CO!

The quality of the products I’ve purchased are 99% very good, maybe overpriced, but on par with similar brands. Where I feel that there is an issue is what seems like a misallocation of resources. They have a massive engine behind their marketing and a customer service department that can’t even come close to keeping up. As the customer this is very frustrating. They’re essentially doing their best to capture as many new sales and customers as possible before setting up the proper infrastructure to support those customers when they inevitably need support. It comes off as getting the cart in front of the horse and makes one question their priorities. This may not reflect the truth of the inner workings of the company but I’m writing this as constructive criticism as this is very much how it seems being the customer.

Purchased a pair of jeans just over a year ago, and they have now become un-wareable from the degradation, I have owned jeans from primark, topshop to abercrombie and levi’s and never EVER have I had a pair of jeans that have ripped and become white from wear. Such a disappointment from a pair of jeans purchased for £90.. Would not buy from or recommend purchasing if you want your clothes to last.

Jacket ordered on 24/11 still haven't received it, until i emailed no infitnation given by the company, blaming others for delays but I've received umpteen parcels with no issue. Emailed several times requesting refund no reply

I’ve been seeing a lot of adds for this brand and finally decided to try out their women’s pants. Unfortunately, while I was out of town on a last minute business trip, my order had arrived but actually was not here when I made it home. After tracking my order, I identified the issue lied with UPS or my package was stolen. I decided to reach out to P&Co’s customer service department in the odd chance they could help but honestly wasn’t expecting much. In the customer service industry myself, I know that once orders are out for shipping, the delivery is out of the brand’s hands. Paige and the P&Co team offered to resend my order which pleasantly surprised me and were extremely pleasant during our email interaction. They did not have to do this for me, so I am very thankful and grateful!
Thanks P&Co team!! :)

What a fantastic company and staff…so easily to deal with and get problems sorted…I couldn’t recommend them enough to justify the great service they provided me to sort out my issues…I will 100% be using their company in the future

I've bought a few items from P&Co now and I've loved every one. The quality is excellent and the customer team are brilliant if you have any issues. Highly recommend!

Great customer service and resolve issues very promptly and professionally.

Great company, great products great ethics

Multiple orders and over 10 years of loyalty come to an end, due to a handful of frustrating experiences caused by lack of attention to detail. Such a shame.

Came into some issues when making an order (the error was mine). I dealt with Jordan from the support team who was really prompt, helpful and informative. Best customer service ive ever received.

I went into the shop at spitalfields today. It was late in the afternoon on black Friday. What a lovely retail experience. The first thing I have to talk about are the staff. Super friendly, welcoming and just a joy to talk to. They wanted me to know about a warehouse sale just round the corner where there were great discounts. How many companies want you to know about discounts?? The shop itself was spotless with a great vibe. The products are of such a great quality. I think we forget due to the likes of ASOS what quality materials feel like. After a long week at work thanks P&Co. I can’t wait to return

Unique, quality clothing

Thought i would give them a second chance but again the quality was so poor. Ordered two pairs of trousers this time and honestly they are comparable to trousers from H&M but 3 times the price. Another high priced fast fashion brand unfortunatley which is such a shame as they have such cool designs and great photography but the quality falls far short of the price and expectations. As a previously loyal customer I think I'm done with p&co. They arent what they used to be.

I made a black Friday purchase. The order went through but unfortunately I was told the item was out of stock. I was disappointed but after the team reached out to me quickly the matter was resolved well.
Great customer service.

I contacted P&Co before the store was open with a support query. It was something that I wasn’t sure they would be able to assist with but I figured I would try reaching out anyway, even though their website said it was not guaranteed. I got a response back to my query within minutes of the shop opening in the morning and Beau, who was assigned to my query, was so helpful. Beau was efficient in the matter and was able to make the change in my order that I had requested, and also gave a full explanation of what I should expect. This is my second time shopping at P&Co but my first time requiring support and I am amazed at how efficient and helpful they are. Proud to be a P&Co supporter!

Ordered several times over the years and always turned up quickly. All the stuff I've bought has been great quality and lasted well. Customer service is quick and helpful too. Thanks!

Great waxed coat, one of those purchases that you have zero regrets with. Will wear this one till the grave.

Had a negative experience with ordering a couple things from this company, and "due to a glitch" somehow the order was shipped super late but then somehow "sold out" before it reached me. Very disappointing, but everything else that has actually come I've loved.