Panda Drum Reviews 

375
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful sound and high quality of the instruments, noting how incredibly easy they are to play and enjoy every single day. Additionally, people often highlight the exceptionally helpful customer support, mentioning that the team offers prompt assistance whenever questions or small issues arise during the ordering process. Some reviewers were not happy with the delivery service, noting significant shipping delays, tracking problems, and missing items from their recent orders. A few other people also felt that certain instruments produced a tinny sound or arrived with minor defects that required further attention.

What people talk about most

Product

Consumers find product to be positive, highlighting the beautiful sound and high quality that bring joy to... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are incredibly... See more

Quality

People report positive experiences with quality, highlighting wonderfully made instruments that produce... See more

Order

Users describe ambiguous interactions with order experiences, as many consumers praised fast shipping,... See more

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers praised the quick shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

●●UPDATED REVIEW 10/22/25●● After some hiccups with my order customer service reached out and went above and beyond to make things right. Great product and outstanding customer service. Thank you... See more

Rated 5 out of 5 stars

This company does everything well! From packaging to quality control and after-purchase follow-ups, they've been a dream to work with. I bought these Panda drums for my daughter to use in her Alter... See more

Rated 5 out of 5 stars

I needed to correct some details the about the "ship to" address for my purchase, and I was already thinking oh-oh...! But to my joy, finding an understanding person (Sean) to communicate with was eas... See more

Rated 5 out of 5 stars

I received excellent support and information on how to use the Panda Drum. I have grandchildren that are enjoying it as much as I am. It puts their minds in a happy place and mine too. I also came u... See more


Company details

  1. Musical Instrument Store

Written by the company

Create the most soothing sounds within minutes. Find your stillness with Panda Drum.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

375 reviews

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Asks customers to review

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4.6

All reviews

(375)

196 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Drum is great!

Drum is great!! Music book that comes with it is in too small of print. Difficult to read & play. The drum is beautiful & sounds fantastic.

June 6, 2026
Rated 5 out of 5 stars

I love the drum

I love the drum. However, the “song book” that came with it is in such tiny print. It is useless. I would’ve hoped to have received a regular sized print song book with the drum.

June 4, 2026
Rated 5 out of 5 stars

Beyond my expectations

Beyond my expectations! This Drum is SO well made. It is BEAUTIFUL, and the sounds are heavenly. But the best part is the effect it has on the nervous system ..very calming. I just ordered my second one for ME. First one was for my grandson with ADHD. I teach small children,and can't wait to use it in class! Delivery was great. Well done.

May 29, 2026
Rated 5 out of 5 stars

Great experience!

Before ordering, I had a few questions. I received a personal message within hours, fully answering my questions. I ordered right away. Drum shipped within 24 hours and was received in 3 days. My wife loves her Pro model and can’t wait to get into it fully. Thanks, Panda!

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Our shipment was undeliverable due to…

Our shipment was undeliverable due to an error in the address. I contacted Customer Service, and they were fantastic! They corrected the address and reshipped the order. Then they tracked it and double-checked with me that it was delivered. Best service ever. Thank you

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

I bought the panda drum for my…

I bought the panda drum for my grandchildren and they both loved it that they needed to have their own so I purchased mini panda drums for my granddaughter and my grandson and they absolutely love it. It seems like they really get into playing it and I love watching them experience new rhythm new sounds. It’s a great drum.

June 6, 2026
Rated 5 out of 5 stars

Great products - excellent customer service too!

The drums that I purchased from PandaDrum are great! I got one for myself and one for my niece (3 years old and LOVESSSSSS it!) and couldn't be happier! My order was quickly processed, had an update with my order that was professionally and quickly handled, and I am completely satisfied!!

May 21, 2026
Rated 5 out of 5 stars

This Panda Drum was way better than I hoped for.

I ordered a drum from Panda and immediately received an email thanking me for the order.
Then I received another email giving updates on delivery time. They kept me informed while I waited for the delivery.
I wasn’t used to the service and appreciation. It helped me know and trust the type of business they are. After delivery I was again impressed with the care of packaging and presentation. I was amazed at the quality of the drum and components. Having collected many drums over the years I had favorites.
The beauty and wonderful sound of this drum immediately made it my all time favorite.
I wish more companies would conduct business this way.

June 2, 2026
Rated 5 out of 5 stars

You folks are great

You folks are great. always a reply and eager to helpmvAnd for an old lady (66) yes, learning to navigate the world of communication on her phone it's awesome to have someone who is willing to assist. I love listening to my grandson play his panda drumm. Makes my heart happy.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

The customer representative was…

The customer representative was excellent, she was very prompt and courteous as she responded to and fixed an ordering issue.
The drum arrived slowly but safely. I am delighted with it. I used it for joy because I enjoy the sounds and vibrations. I am not a musician and cannot vouch that the drum has perfect pitch.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

I am so grateful to Emma Collins!!

I am so grateful to Emma Collins for her prompt response to my email and I want you to know that your Customer Service is EXCELLENT!! I am very happy with the quality of your product and your outstanding service. Thank you so much for helping me and offering to help me more when I need it!! You don’t see service like yours these days and I am passing this along to my family and friends!!

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

I bought the mid size and the little…

I bought the mid size and the little one and my two year old and I can play together! He absolutely loves playing the little drum and it's been a great little bonding experience for the two of us. Thank you so much!

May 1, 2026
Unprompted review

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