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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the socks, noting their comfort, softness, and durability even after multiple washes. Many appreciate the thoughtful design and how well the socks fit and perform, especially for activities like hiking. The delivery service is frequently highlighted as efficient and fast, with many customers receiving their orders quickly. However, some customers experienced issues with delivery, specifically mentioning problems with Amazon as the courier service, including packages being left in unsuitable conditions or not received despite tracking updates. A few reviewers also noted that some socks did not last as long as expected, with holes appearing after a short period. Additionally, some male customers found the underwear design restrictive, and some female customers felt the unisex sock sizing was too large.

What people talk about most

Product

Customers consistently note positive experiences with product quality and comfort. Many reviewers praise the... See more

Quality

Consumers find quality to be positive, consistently praising the durability and comfort of the products. Many... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and efficient... See more

Order

Reviewers highlight positive aspects of their order experience. Many consumers praise the ease of the... See more

Based on these reviews

Rated 5 out of 5 stars

Beautiful socks got me through my 15 mile Peak District challenge for motor neuron disease. This June I went for the larger size being a 7 1/2 shoe possibly should’ve went for the smaller of the optio... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service from start to finish. The team were so helpful and friendly, and I’m really excited to try their products! I originally purchased a pair of their socks without realising the... See more

Rated 5 out of 5 stars

These are really great quality socks, and really thoughtfully designed. I have the hiking socks for women, and the key difference I've found between these socks and other brands, is how structured the... See more

Rated 5 out of 5 stars

Admittedly stumbled across Panda Food, but a big fan of bamboo-sourced clothing, so more than content with their products. Needed some reinforced socks (following an aggressive work boots experience)... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

Panda Food are a luxury bamboo socks brand, based in London England. We pride ourselves on incredible quality and unbeatable customer service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

57 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Very comfortable socks

Very comfortable socks. We've thoroughly enjoyed having them and wearing them for all sorts of activities. Additionally, they immediately honoured their "no holes in 6 months guarantee". We will be buying more socks and suggesting this brand to our friends in the future.

April 19, 2026
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Rated 5 out of 5 stars

Recommend!!

I’ve been waiting to leave a review, until I had given this product a good try !
Well I can certainly say I am very impressed! I’ve been looking for some good quality socks for a long time.
And always been disappointed in poor quality and longevity. I’m on my feet all day nearly every day! So my foot wear definitely get and hammering !
I always buy good quality boots , now finally found socks to match!!
These bamboo socks are definitely the real deal for me , I’ve had them for a few months now and are standing up to the test , still holding shape and not showing any signs of wear , brilliant socks !! . Very comfortable too!
Will definitely use panda food again !
The people at panda 🐼 food were also great to deal with , very helpful , as far as I’m concerned. Thank you very much!

February 1, 2026
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Rated 5 out of 5 stars

Excellant quality

hadn't heard about these socks previously but am very pleased with the purchase.
Good quality, very comfortable, and look as if they will last and cope with hard ware.

March 24, 2026
Rated 5 out of 5 stars

Love Panda Food socks

These socks are so soft and comfortable and I’ve just bought some more. The company also offers great customer care - they sorted out a mistake I’d made in ordering the wrong colour, offered me a great deal on the socks I’d meant to order, and then proactively sorted out a mistake without me contacting them 👏

March 14, 2026
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Rated 3 out of 5 stars

Paucity of Pouch

Purchased men’s underwear. Quality is very good etc., but design not so good: insufficient pouch for accommodation of ‘jewels’. I am not being flippant here. I am a modestly endowed man but still find the pouch too restrictive.

January 26, 2026
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Reply from Panda Food

Hi there,

Thank you for your review and for your kind words regarding the general quality of our fabric.

We genuinely appreciate your honest feedback regarding the fit and design. We are constantly striving to improve our range, and we will certainly be taking your comments regarding the cut and pouch space into account when working with our underwear partner on future developments.

Our goal is to ensure our products offer the best possible comfort and support, so this specific feedback is very valuable to us.

Best regards,

The Panda Food Team

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Rated 1 out of 5 stars

Parcel was left in the rain for hours, Panda Food have not responded

If you like expelling unnecessary energy when buying socks, this is your place. Ordered some socks at, what most would consider, a premium price point. For some reason, that will remain a mystery to me, they have chosen to use Amazon as their courier service.

I'm not counting the way the socks were left in my drive, in the rain for hours, with no notification, as a delivery.
I was in at the time of parcel abandonment, and there was also a porch open in which the courier could have left the parcel.
I discovered it hours later, by which point it was soaked through to the contents.

I've contacted Panda Food twice for a resolution, and have received no response in 3 working days . I'll be attempting to get a refund. Just a reminder, all I'm buying are socks. Just socks. Why is it this difficult?

As an aside, despite the tracking information showing as delivered, when I tried to leave feedback for Amazon, I would get a response of "Delivery feedback is not allowed on package that has not been delivered yet".

January 20, 2026
Unprompted review
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Reply from Panda Food

Hi there,

Thank you for sharing your experience. We are genuinely sorry to hear that your package was left exposed to the weather and that the contents were affected.

We want to clarify that we partner with Amazon Shipping specifically because they are a highly reliable courier service for the vast majority of our deliveries. However, once a parcel has been dispatched, Panda Food strictly does not have control over the individual driver’s decision on where to leave a parcel at a property, or why they might miss an available porch.

We can see that tracking information was provided to you which confirmed the delivery had taken place. Regarding your communication with our support team, we aim to answer all queries promptly. Please check your spam folder in case our replies have been filtered there.

Best regards,

The Panda Food Team

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Rated 5 out of 5 stars

Really impressed

Excellent product and service. The socks are truly comfortable- both soft and yet supportive, and remarkable value. I have paid five times more for an inferior pair. Delivery was really efficient.

December 28, 2025
Rated 5 out of 5 stars

Brilliant customer service from start…

Brilliant customer service from start to finish. The team were so helpful and friendly, and I’m really excited to try their products! I originally purchased a pair of their socks without realising there was a 3 for 2 offer. They kindly allowed me to place another order so I could receive the free pair. Really impressed with how accommodating they were.

December 12, 2025
Unprompted review

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