pandaoptical.com Reviews 

58
•
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

They sent me the wrong glasses, then when I tried to contact them I simply got an automated bot response that did not address the problem. After responding to the botted response, they finally ack... See more

Rated 1 out of 5 stars

The glasses were correct but the prescription is not what I ordered. No response from customer service.

Rated 4 out of 5 stars

The sunglasses seem well made, however the sunglasses themselves did not have any branding to indicate the model or brand which I found a bit odd. I ordered the “Rye” model, and I would order them aga... See more

Rated 5 out of 5 stars

The whole sales process was a piece of textbook crisis management. Issues arose my end and the matter was handled most effectively. Kudos to everyone at Panda Optics. A great bunch of people. Awa... See more

Company replied


Contact info

2.9

Average

TrustScore 3 out of 5

58 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(58)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The sunglasses seem well made

The sunglasses seem well made, however the sunglasses themselves did not have any branding to indicate the model or brand which I found a bit odd. I ordered the “Rye” model, and I would order them again. Shipping took a little bit longer than expected but wasn’t an issue. Overall good product, with quality better than expected, would purchase again.

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

My second Order and i Love the…

My second Order and i Love the sunglasses! Very Good quality! Nice Style and everything Like ordered! Very happy , thank u guys

August 6, 2024
Unprompted review
pandaoptical.com logo

Reply from pandaoptical.com

Dear customer,

We are deeply touched by your wonderful review and sincerely grateful for your honest feedback. It's always a great pleasure to know that our products from Panda Optical have won your heart.

Our team is committed to crafting sunglasses that combine style, quality, and functionality. Every pair is the result of meticulous design and production processes, aiming to bring you the best wearing experience. Your satisfaction is the best reward for our hard work, and your feedback serves as a guiding light for us to continue improving.

Once again, thank you for your trust and support. We hope you'll continue to enjoy our sunglasses, and we look forward to serving you again.🎉🎉

Best regards,
The Customer Service of Panda Optical

Rated 5 out of 5 stars

Amazing Shades

The "Avigon" shades I bought from Pandaoptical were great! Initially, I entered the wrong address, but their staff quickly fixed it. I love these shades so much, they're my go-to now when go out!

July 29, 2024
Show reviews in all languages. (58 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look